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Very good and easy.
If it was a bit cheaper, you would get 5 stars
First class service from the friendly team.
long list of items I wanted checked, along with recall work - completed within 5 hours of dropping it off with them on a very busy Friday. Staff were friendly and communicative, answering all of my questions.
quite promp on arrival but expensive and unfinished
Car booked in am and waiting for MOT. Icon on dashboard then showed SERVICE. Was advised I needed full engine oil change so arranged whole day. Service dept rang to say service unnecessary until next year. Car passed MOT.
Always ready to meet you on arrival and deal with your every need.
Was left waiting for 20minutes after the receptionist told me to take a seat, but then didn't tell anyone I had arrived for a service. I then had to find another staff member to serve me after waiting.
As above - key is to be clear in your comms and meet my expectations - you did!
Fantastic customer service
Because the staff at the Hailsham branch are always very polite and helpful !
I took my car in for 1st service, drove less than 20 miles, warning on the car screen. 'Fill up with oil'! Oil leak, told it was an oil seal on the filler cap, I do not believe that.
The guys in the service department were friendly, courteous and knowledgable throughout and made the experience hassle free by booking a courtesy car at very short notice to enable the warranty work to be completed
The process broke down. If it had been done as advised I would not have been delayed. I was given a courtesy car though.
I did have a slight issue when booking car in with the department however this was quickly sorted out and the work was done and explained well
Water leak mostly fixed, we hope. Not sure yet. What was odd was to report that brake pads were very low, but not give me enough time to authorise that work before delivering the car back to me.
The final cost was as quoted. Car returned cleaned. Car available on time.
Time given for service and waiting was accurate. Reception and staff always exceeds service
good service - times & price as quoted
Check in was efficient . Update efficient and collection very efficient
Car is running too hot after aircon condenser and idler pulley replacement.
See reasons to previous question
The work was completed on time as arranged.
Explained fully the procedure, time it would take and cost. An added bonus was cost cheaper than quoted
Welcomed and kept informed.
Good, friendly service. Time to suit me. Easy drop off and collect. Car washed at same time foc.
The pick up of my car was very well communicated via phone message to introduce himself and accurately predict what time he would arrive ( Bill ) But customer service were not really so on the ball at times and gave contradictory information
I was misinformed about the servicing requirement at the time of booking etc but this was sorted out in a friendly, helpful and considerate manner by Derek Ashford who redeemed the situation well
See above. The car was serviced correctly. The MOT was done correctly. It was all the other things around the edge that failed badly.
Communication and updates so I knew the whole situation.
Car was serviced on time with minimal fuss or delay
They keep you updated how the works are going
Met my expectations.
I liked the fact that service and repairs communicated together
Staff usually got their finger on pulse
I booked the service online and chose a specific service based on what I could budget for that month. When at the centre the service that was listed on the work sheet was a full, and much more expensive, service.
Because you did what you said and on time
Would have given maximum score but service indicator was not updated on the dash board and I have to return for that to be completed.
Very happy Chandlers was able to fit me in at short notice to undertake my end of warranty check. However I was promised a call back after it was discovered my alloy wheels have corrosion and whether these would be covered by the warranty. No call !
Service team and work were very good. Complimentary vehicle wash was mediocre.
Friendly efficient staff, loyal customer recognition.
the time taken was rather more than promised
So we'll looked after.
No problem with the service /MOT - Car Valet more dissatisfied as I paid for the additional valet and the car windows were not clean and the bodywork had streaks .
My car was collected and returned at the times stated and was very satisfied
They carried out an additional service requirement to save me another appointment in a month or and were generally extremely helpful.
Every endeavour to be efficient.
Very helpful and attentive staff
When I rang to book the first service I was told I did not have a service package despite buying this from the company. However this was quickly sorted out and everything went fine from then on.
Nothing not to like other than the cost
The recall was done , curtesy car supplied
MOT passed and other items carried out well.
Service carried out within time and vehicle presented back to the customer in a clean and most acceptable standard.
Staff very helpful.
The entire process was slow and methodical. All options were explained and fair negotiations took place.
Actual service very good but see comments above which detracts severely from overall experience.
Work carried out promptly. Good feedback via vehicle health check.
Car had to go in three times in total to fix the issue for a total of 2 weeks. The whole process from initial booking to completion took nearly 2 months. I also still have a rattle from a speaker which I was told had been replaced
Just not hitting the mark!
Disappointed that having had the car for two days, it was handed back without being washed & vacuumed. Why was it necessary to change the seat position to something resembling the layout of a deck chair?
Again, couldn't ask for more. You can tell they work extremely hard and are being managed by someone who clearly knows what they're doing!
Always keeping me up to date when I bring my car in!
The service dept is always first class
Disappointed with the service plan sold when I purchased the car. It has been referred to the sales manager but no answer received yet.
The problem was solved and each time the car got washed too - saved me a lot of time.
My service was completed promptly and without any hassle
The service on my car was of a high standard so nothing more to say.
Service at Chandlers is never in doubt
The security camera model 1 had to be replaced due to a fault. Should have been advised what software etc was required by my phone to use the new model. Unable to set it up at chandlers in the time available. Not a product I would recommend.
Not always confident that service items are carried out correctly
It owed have been helpful for the service work to have been done while it was waiting rather than at the last minute (which we had to cancel due to time restraints)
Phone call to discus service requirements. Video to show situation at various points
Job professionally completed.
Polite and efficient staff
Felt it was not investigated thoroughly. Vehicle given back to me very quickly.
I felt like I well looked after and that my continued custom was valued. The team were committed to working out a deal. This would make me want to continue using Chandlers time again.
I turned up on a Saturday without booking an appointment and it was busy but I was met straight away and I was there for a few hours and didn't feel rushed or in the way
Quick professional service
The staff were very pleasant and approachable in making us welcome.
Tom was very helpful and gave us time to take things in . Very informative and did exactly what he said he would do . Service that day was excellent
From the start to the finish our experience has been excellent
I'll give a high score because of the individual performances some of the processes were not as good
The BMW Centre is very well organised and looks good. The staff were very professional, respectful and friendly.
Extremely good service
I was told every step about the cars delivery and all the paper work