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About Chandlers Hailsham BMW

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Mark Bridgland

Head of Business

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work completed to a most satisfactory standard.

Service

Experienced no problems with the servicing department. They also managed to come up with a home delivery service

Service

When we booked the service we asked to also have new personalised number plates made and fitted. This was not booked, but BMW did carry out the request.

Service

Not given the 5 star because after service with valet of my car was a

Service

Derek was super helpful and didn't just simply check all the boxes for the service as some were done last year. Went the extra length to answer a couple of tricky questions re an older car

Service

Everything was done as specified and with a reasonable time. We were kept fully informed about the work being done.

Service

I was dealt with very well!

Service

Great service Completed on time.

Service

Excellent communication! An email the day before confirming the appointment was a nice touch and I was kept informed of progress throughout by Ainsley who did a sterling job.

Service

I was quoted an hour's labour charge which I disputed at the time. the labour came in far shorter than an hour, however my dealership revised the original quote and I paid less so ultimately satisfied.

Service

Jake was fantastic!

Service

Ainsley was completely professional, got a loan car sorted out even though there was no service car available.

Service

A video engineers report/ What more could you wish for!

Service

Did the work that was requested, end of warranty check and fixed the only issue I had.

Service

Very happy. Great job

Service

Your technicians failed to notice a nail in my tyre which resulted in a second visit when the computer said low tyre pressure again

Service

They carried out and MOT test but did not reset the service indicator.

Service

Tire check sheet indicated all tires ok, whereas rear left has a chunk off rubber out of the sidewall. On questioning advised tyre not ok. Promised wash not done. Following day promised special wash. Rubber mats left full of water, dirt still under

Service

Easy, friendly quick service.

Service

Great service by Derek Ashford as usual

Service

Friendly, professional staff. Service completed on time.

Service

MOT booked for 15.00 - arrived before 15.00 Car not even moved until after 15.30 Almost 2 hours... No problems that need to be resolved.

Service

30min 45minutes time given , waited one and half to 2hours on 3 occasions

Service

did the job properly and cleaned the car

Service

carried ouy,just a little long

Service

Very courteous staff & quality workshop servicing support.

Service

It only what one would expect from BMW

Service

They assisted quickly and conveniently

Service

As above. Well done.

Service

I think a charge of £143.57 inc vat for replacing four spark plugs is rather excessive to say the least. Also my car was returned with all four tyre pressures altered to more than 40 psi. The front tyres standard pressure is 32 and the rear 35.

Service

I was served by someone who knew me

Service

I was in hospital when the service fell due and was unable to take he car in for its service. The Service Department were very flexible in arranging for a pick up and drop off in a convenient time slot.

Service

Rectified my complaints to the best of their ability

Service

Delivered my car for a new arm rest under warranty. Waited whilst completed but the car wasn't started on for 30 minutes after arrival.

Service

Been going to Chandlers for the last 21 years and wouldn't go anywhere else. Great service every time and nothing is too much trouble.

Service

Not happy. Bunch of idiots and the attempting to be friendly is so false.

Service

Darren the technician I use, always gets the job well done !

Service

Again answer as above, however the system seems to have had gremlins this time! I received the keys to someone elses car which was brought around for me to drive away in, and my vehicle was not actually quite ready for collection, as I had been told

Service

Again all very professional and friendly not like some car dealers that can make you feel pressured. I am always welcomed when I walk in whether that be to buy or just have the car serviced.

Service

always a good reception and service

Service

Happy

Service

They try to get the service done as quickly as poss so you don't have to wait too long and it is then returned clean and sparkling.

Service

efficient in handling issue

Service

If there is an issue with your car they will always address this while you are there.

Service

I was recently charged for a software upgrade for my nearly new M4. I disagree with having to pay for an upgrade on a vehicle that is still in warranty that didn't address my complaint, then told that no information avavailable about the upgrade !!!!

Service

Because everything was carried out on time & professionally.

Service

Service process was very good.

Service

All completed on time with excellent customer service. M.O.T. and Service and the Healthcheck disclosed a large nail in one of the tyres of which I was unaware

Service

Everything is explained to us quick efficient

Service

cannot fault your service at all

Service

good attention to customers staff pay good attention to customers waiting.

Service

Job was done to an excellent standard.

Service

Attention always to detail

Service

Full details of the most were sent to me before the MOT started

Service

The battery was suppled and fitted in the time specified and the car delivered back to my home. Very efficient nd polite service

Service

They went the extra mile to assist me

Service

I was told it would take one hour but took three and a half hours also they deleted all my personal settings and told me

Service

It would have been good to have my car washed but I know the garage was busy

Service

Excellent

Service

No problems.

Service

The initial visit - On collecting the car, I had to wait 25 mins until a service adviser dealt with me. The return visit for fitting of a replacement part - No problem this time, I was dealt with swiftly and efficiently.

Service

Staff are always very helpful and courteous.

Service

It was without problem.

Service

Always been happy with the work carried out and the staff are pleasant.

Service

Very pleased with end of warranty and providing a new car key. Also how thoroughly clean the car is.

Service

Thorough service, no delay

Service

all is good again as long as nothing else goes wrong on the next 12 months

Service

See comment above. Our service advisor was very helpful, and a credit to Chandlers and Brand. Vehicle was returned in lovely clean condition.

Service

fast efficient response

Service

Polite efficient service

Service

had a warranty issue with my car, they collected it and returned all fixed

Service

It all went smoothly

Service

All very satisfactory

Service

Staff make me feel uncomfortable. They speak down and never take the time talk through issues. They assume everyone knows the mechanics of their BMW inside out and if you don't you are made to feel stupid

Service

Pleasant and informative

Service

Good service

Service

On time, delivered as expected. No issues. Good waiting area (seats, newspapers, coffee). Polite and efficient staff. Thank you.

Service

the ease of getting my hands on the car from the time I selected the deal

Sales

As mentioned John Payne Sales executive was very good would recommend him to anybody

Sales

Jason salesman at chandlers Hailsham could not be any better keeping us updated plus personal video of car when arriving at showroom.

Sales

Every one was very helpful, & made us welcome. Delivery was precise & trouble free.

Sales

As mentioned, the customer care at Chandlers is second to none, particular John Payne

Sales

excellent service

Sales

The purchase was smooth, however they couldn't accommodate my preferred collection time of a Saturday afternoon, stating that all new cars had to be handed over by 9am on a Saturday. Friends of ours picked their car up on a Saturday afternoon

Sales

Once again and this is my third new BMW, the whole transaction is easy. The delivery was classic.

Sales

Tom, our sales person, made everything so simple

Sales

Great work by Filip Dimitrov

Sales

It would be a 5 - but there were delays with the reg transfer late in the day

Sales

Everything I expected was dealt with very effectively.

Sales

Purely based on the support from our Sales Representative, Thomas Weaver.

Sales

I made a big mistake and bought a Mercedes. Having realised my folly I tried to a deal with Mercedes on a better model. I went to Chandlers BMW and they beat the deal hands down on a better car and took the Mercedes in part exchange at a better price

Sales

Quick easy and got the product I wanted.

Sales

I was kept well informed of the progress of my order at all times