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I am always greeted, looked after as the long standing loyal customer that I am.
no problems at all
Nice people, and happy with the work completed. ??
Very good detailed knowledge, excellent experience when buying the car
All as agreed.
Everything happened as I was as told it would. Very efficient.
Again Lee helped me a lot with getting this score and my service experience
The car was In for an oil and air filter change. Less than 2 weeks after the service I was driving to London and my oil light came on. When I returned home the amber oil warning light came on. I bought 1 litre of oil. I opened the bonnet....
Very friendly and efficient although car cleaning left a lot to be desired
I was not told before my arrival at the dealership that the machine they required to repair my car was broken so I had a wasted journey and ended up going elsewhere for a fix.
Easy to book the service appointment and brilliant customer service when I encountered an error with my smart key
Friendly and knowledgeable team in service centre
Never have any issues when I have to visit the site
The car went in for a routine oil change so I was somewhat surprised to be presented with a bill approaching £300 !
Expedited my requests and queries to my satisfaction
Never had a problem with all the staff very helpful and happy to help
They told me the price which was very competitive, I booked the day, they picked my car up. They informed me of the works that needed doing.Completed the works. They dropped it off next day.. Very professional No problems, Easy ....
Always very friendly and helpful, they come and collect my car and return it the same day which is very convenient and saves me time .
Servicing completed and communication about progress good. Extras (we needed but didn't agree to wheel alignment) very expensive.
Well looked after by Derek in service reception
The overall experience couldn't fault it
Everything was handled well, service team very helpful
Good Customer Service and prompt Service
The car was cleaned as well
a well organised and professional company
Patrick was attentive, supportive, considerate and a perfect gent. A pleasure to deal with. Secured my brand loyalty with the exceptional levels of service.
Because the last service took too long, due to an oversight some where in your system. But this was promptly remedied and the charges were satisfactorily adjusted, with out me asking! Well done!
Although I am pleased generally, my last visit for MOT took a lot longer than expected.
The home collection service that you offered free of charge was a excellent service which is now chargeable. Having to take the car on a Saturday is a inconvenience when you are working all week and you loose your Saturday spending time driving
It was ok I was there for a service!
Did the job on the day without having to book and whilst I waited. Excellent!
Car was in for a product recall, Chandlers provided a courtesy electric car at short notice which allowed me to go about my business without interuption
Service all done on time and car cleaned.
It was quick & efficient
fast efficient service
as for 1
Went as planned
Very good service with the exception that after the service I had redo all my radio presets and reconnect the telephone (this I have still not managed to achieve).
It's a pity one cannot readily make contact the service dept generally by email
Hand over from reception to service reception want they great.
Excellent attention and service.
Elena Vidal-Cervera was so professional and treated me with respect especially when I couldn't decide on the model I was interested in. She arranged test drives and communicated in a timely fashion, which isn't easy with me due to my travel for work
I was talked through everything clearly and when I collected the car I was given plenty of time to familiarise myself with the car.
Was kept well informed throughout the purchase and when the car was delivered everything was explained to me in detail in terms of how things worked
Quality environment. Friendly and knowledgeable staff. Felt pressurized to make a decision on the day.
Proactive Customer Service from Peter Cloke (Sales Manager) both pre & post sale/delivery.
A good experience
Friendly and knowledgeable staff providing good technical information about the car and services offered.
Whole process was painless
I was completely satisfied with the service I revived
Car not as expected
Again the professionalism of the sales person and everyone in the store.
Our salesman Patrick was patient and polite, very professional.