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About Chandlers Hailsham BMW

Our commitment to you is to maintain the highest possible standards at all times.

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Mark Bridgland

Head of Business

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car had to go in three times in total to fix the issue for a total of 2 weeks. The whole process from initial booking to completion took nearly 2 months. I also still have a rattle from a speaker which I was told had been replaced

Service

Disappointed that having had the car for two days, it was handed back without being washed & vacuumed. Why was it necessary to change the seat position to something resembling the layout of a deck chair?

Service

Just not hitting the mark!

Service

Again, couldn't ask for more. You can tell they work extremely hard and are being managed by someone who clearly knows what they're doing!

Service

Always keeping me up to date when I bring my car in!

Service

Perfect.

Service

The service dept is always first class

Service

Disappointed with the service plan sold when I purchased the car. It has been referred to the sales manager but no answer received yet.

Service

The problem was solved and each time the car got washed too - saved me a lot of time.

Service

My service was completed promptly and without any hassle

Service

The service on my car was of a high standard so nothing more to say.

Service

The security camera model 1 had to be replaced due to a fault. Should have been advised what software etc was required by my phone to use the new model. Unable to set it up at chandlers in the time available. Not a product I would recommend.

Service

Service at Chandlers is never in doubt

Service

It owed have been helpful for the service work to have been done while it was waiting rather than at the last minute (which we had to cancel due to time restraints)

Service

Phone call to discus service requirements. Video to show situation at various points

Service

Not always confident that service items are carried out correctly

Service

Job professionally completed.

Service

Polite and efficient staff

Service

Felt it was not investigated thoroughly. Vehicle given back to me very quickly.

Service

Chandlers are very good, but have a history of not calling back when contacted. This has happened several times, including just prior to the recent service. A small point, but very annoying when it happens. Just takes the edge off excellent!

Service

Problem with water being trapped in wiper Recesses could not be solved After consulting 4 series owners forum It is a design fault BMW should redesign

Service

No problems very courteous staff

Service

very professional team

Service

There was a very irritating rattling sound emanating from the front of the car when my vehicle was returned following the service. When I returned the vehicle to the BMW garage the problem was sorted effectively and efficiently.

Service

The service department was very professional and accommodating. The fault with our car was quickly identified and then booked in for rectification. The whole way through we were kept updated and Chandlers dealt with everything regarding the warranty.

Service

Good service but disappointed with car not looking clean after having it for 2 days. Meant to have been cleaned.

Service

It was only a light bulb but they cleaned the car, checked tyres and brakes and look after us well.

Service

I strayed to Cooper in Tunbridge Wells for my last car GM14 ADU and have absolutely no complaints about that dealership in any way - but the design of the premises and location are dreadful certainly compared with Chandlers.

Service

The car was ready early and costs as expected

Service

As usual they performed to a very high standard.

Service

Additional time spent in the showroom to clean the car. Cleaning standards were very poor, I normally use Cooper BMW in TW but have recently moved to Eastbourne, a much higher standard at Cooper.

Service

Kept to time as advised

Service

Poor experience earlier in the year.Fairly satisfied rating - as issues took 4 months to address. Broken spring was missed on 2 separate checks & only found after the 2nd check during MOT on same day.However, Customer service level greatly improved

Service

I've started experiencing long delays at the reception desk before someone will acknowledge me and on one occassion left the building when I wasn't seen after 15 minutes. One of the reasons for buying a BMW was the initial reception desk contact.

Service

The vehicle I sent in for a cosmetic repair was delivered back to me to an unacceptable standard - after a delay to the quoted time for the job. In addition it cam back with more issues than it went in with. The vehicle is still not up to standard.

Service

The service and follow up call were fine and what I'd expect from BMW. The gent had a personality too which was good. (Maybe there's someone who could train the girl who answered the phone in the morning?)

Service

did the service and finished in the agreed time great

Service

car serviced in quoted time

Service

Great service

Service

Efficient service staff who kept me informed on progress and kept to the time they had quoted

Service

They could have pretended something more costly needed to be done but minimised cost to us and dealt with the issue at the first visit.

Service

if my MOT hadn't been free I would have been more dissatisfied.

Service

Only had a recall repair work undertaken by Chandlers and that was good.However was disappointed that an invoice wasn't issued as evidence that the recall had been done for my records

Service

Friendly staff that dealt with my problem there an and then.

Service

V.good service.

Service

Helpful staff and work completed in a timely manner.Car returned clean.

Service

See above. Everything done on time and value for money

Service

Work completed on time as arranged.

Service

They knew straight away what the problem was likely to be (they were correct) , it was sorted promptly and they kept in touch to let us know what was happening.

Service

Nothing was to much trouble.

Service

They did the job they were asked to do

Service

Never had a problem

Service

As above, however the service team did all they could to assist me when I was at the centre even arranging a lift home when they couldn't find a courtesy car. Tanya Whitlock from the mini team went above and beyond.

Service

The service was a bit rushed as there is not enough engineers as I was informed.

Service

Everyone was helpful but It was very disorganised when I returned at planned time to pick up my car.

Service

My car was looked after like a baby and fixed within a very short amount of time.

Service

Very satisfied overall

Service

Staff very professional

Service

Derek and Darren keep my aged V8 on the mark, they know how I drive and service and repair it accordingly.

Service

always helpful and courteous

Service

Any issues always resolved quickly

Service

The service and staff were extremely professional and courteous. When my car was damaged in their hands they resolved it without argument. However the delay in returning the vehicle was way longer than it should have been and caused me inconvenience.

Service

I cannot comment on all the service as my car was picked up and delivered. I found this part of the service satisfactory and the communication good. The car had been cleaned inside and out and this was appreciated. I liked the video assessment.

Service

completely satisfied

Service

Oil service completed in one day at price quoted and car cleaned.

Service

Always excellent customer service

Service

It should read 5! More than satisfied!

Service

Informative, quick, efficient, good value & exceptional customer service.

Service

Tried hard in very difficult circumstances.

Service

Pleasant and straightforward

Service

Because Chandlers exemplify all that is good about BMW (see comment above).

Service

Good experience with having a service carried out. Staff were professional, friendly and helpful. Work carried out promptly.

Service

Chandlers handled my purchase professionally.

Service

Efficient and friendly.

Service

The service was completed quickly and my car was returned clean both inside and out

Service

All major work carried out to my satisfaction - however, two items not so good - oil check asked for not carried out and repair to mirror did not include repairing surround of mirror glass

Service

Very helpful and eager to please the customer.

Service

Because of Derek Ashford who is very reliable and experienced

Service

polite and thorough

Service

I was told every step about the cars delivery and all the paper work

Sales

Professional, clear advice

Sales

very good service

Sales

Not sure how it could be better or smoother ... maybe an M- keyring for and M-car

Sales

Excellent salesman

Sales

Always well looked after

Sales

The BMW sales representative was very helpful, knowledgable and courteous

Sales

The salesman was both really knowledgeable & helpful

Sales

Follow up communication poor. Lack of information regarding delivery times/dates. Delayed delivery, didn't feel I ended up buying what I wanted.

Sales

Lovely environment and free coffee. Efficient friendly staff.

Sales

Disappointed that the original promised delivery of 6-8 weeks was not fulfilled although that was the promise given by the original sales person and the basis on which I had sold my original car.

Sales

Very polite

Sales

Very helpful and attentive staff, and they delivered the car quicker than we expected

Sales

Very good

Sales

Top notch

Sales

Felt valued

Sales

Very satisfied. Well organised and great customer journey.

Sales

Very professional and helpful sales personnel, with excellent knowledge of the product.

Sales

The salesman wanted to deal and we dealt

Sales

Polite, punctual and very helpful.

Sales

Smoothnes

Sales

Wonderfully modern, presentable showroom and made to feel very welcome

Sales

Lovely friendly staff, who made the experience of buying a new car feel special and treated me and my family with a great friendliness. Small details and little touches made the purchase seamless.

Sales

It all made very straight forward. John the sales executive was excellent.