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About Chandlers Hailsham BMW

Our commitment to you is to maintain the highest possible standards at all times.

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Mark Bridgland

Head of Business

James Copper

Service Manager

Matt Quarrington

BMW Product Genius

Jake Smith

Service Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I am always greeted, looked after as the long standing loyal customer that I am.

Service

no problems at all

Service

Nice people, and happy with the work completed. ??

Service

Very good detailed knowledge, excellent experience when buying the car

Service

All as agreed.

Service

Pleasant staff

Service

Everything happened as I was as told it would. Very efficient.

Service

Again Lee helped me a lot with getting this score and my service experience

Service

The car was In for an oil and air filter change. Less than 2 weeks after the service I was driving to London and my oil light came on. When I returned home the amber oil warning light came on. I bought 1 litre of oil. I opened the bonnet....

Service

Very friendly and efficient although car cleaning left a lot to be desired

Service

I was not told before my arrival at the dealership that the machine they required to repair my car was broken so I had a wasted journey and ended up going elsewhere for a fix.

Service

Easy to book the service appointment and brilliant customer service when I encountered an error with my smart key

Service

Friendly and knowledgeable team in service centre

Service

Never have any issues when I have to visit the site

Service

The car went in for a routine oil change so I was somewhat surprised to be presented with a bill approaching £300 !

Service

Expedited my requests and queries to my satisfaction

Service

Never had a problem with all the staff very helpful and happy to help

Service

They told me the price which was very competitive, I booked the day, they picked my car up. They informed me of the works that needed doing.Completed the works. They dropped it off next day.. Very professional No problems, Easy ....

Service

Always very friendly and helpful, they come and collect my car and return it the same day which is very convenient and saves me time .

Service

Servicing completed and communication about progress good. Extras (we needed but didn't agree to wheel alignment) very expensive.

Service

Well looked after by Derek in service reception

Service

The overall experience couldn't fault it

Service

Everything was handled well, service team very helpful

Service

Good Customer Service and prompt Service

Service

The car was cleaned as well

Service

a well organised and professional company

Service

Patrick was attentive, supportive, considerate and a perfect gent. A pleasure to deal with. Secured my brand loyalty with the exceptional levels of service.

Service

Because the last service took too long, due to an oversight some where in your system. But this was promptly remedied and the charges were satisfactorily adjusted, with out me asking! Well done!

Service

Although I am pleased generally, my last visit for MOT took a lot longer than expected.

Service

The home collection service that you offered free of charge was a excellent service which is now chargeable. Having to take the car on a Saturday is a inconvenience when you are working all week and you loose your Saturday spending time driving

Service

It was ok I was there for a service!

Service

Did the job on the day without having to book and whilst I waited. Excellent!

Service

Car was in for a product recall, Chandlers provided a courtesy electric car at short notice which allowed me to go about my business without interuption

Service

Service all done on time and car cleaned.

Service

It was quick & efficient

Service

fast efficient service

Service

as for 1

Service

Went as planned

Service

Very good service with the exception that after the service I had redo all my radio presets and reconnect the telephone (this I have still not managed to achieve).

Service

It's a pity one cannot readily make contact the service dept generally by email

Service

Hand over from reception to service reception want they great.

Service

Excellent attention and service.

Sales

Elena Vidal-Cervera was so professional and treated me with respect especially when I couldn't decide on the model I was interested in. She arranged test drives and communicated in a timely fashion, which isn't easy with me due to my travel for work

Sales

I was talked through everything clearly and when I collected the car I was given plenty of time to familiarise myself with the car.

Sales

Was kept well informed throughout the purchase and when the car was delivered everything was explained to me in detail in terms of how things worked

Sales

Quality environment. Friendly and knowledgeable staff. Felt pressurized to make a decision on the day.

Sales

Very pleased

Sales

Proactive Customer Service from Peter Cloke (Sales Manager) both pre & post sale/delivery.

Sales

A good experience

Sales

Friendly and knowledgeable staff providing good technical information about the car and services offered.

Sales

Whole process was painless

Sales

Great service.

Sales

I was completely satisfied with the service I revived

Sales

Car not as expected

Sales

Again the professionalism of the sales person and everyone in the store.

Sales

Our salesman Patrick was patient and polite, very professional.