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About Chandlers Hailsham BMW

Our commitment to you is to maintain the highest possible standards at all times.

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Mark Bridgland

Head of Business

James Copper

Service Manager

Matt Quarrington

BMW Product Genius

Jake Smith

Service Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I am always greeted, looked after as the long standing loyal customer that I am.

Service

no problems at all

Service

Nice people, and happy with the work completed. ??

Service

Very good detailed knowledge, excellent experience when buying the car

Service

All as agreed.

Service

Pleasant staff

Service

Everything happened as I was as told it would. Very efficient.

Service

Again Lee helped me a lot with getting this score and my service experience

Service

The car was In for an oil and air filter change. Less than 2 weeks after the service I was driving to London and my oil light came on. When I returned home the amber oil warning light came on. I bought 1 litre of oil. I opened the bonnet....

Service

Very friendly and efficient although car cleaning left a lot to be desired

Service

I was not told before my arrival at the dealership that the machine they required to repair my car was broken so I had a wasted journey and ended up going elsewhere for a fix.

Service

Easy to book the service appointment and brilliant customer service when I encountered an error with my smart key

Service

Friendly and knowledgeable team in service centre

Service

Never have any issues when I have to visit the site

Service

The car went in for a routine oil change so I was somewhat surprised to be presented with a bill approaching £300 !

Service

Expedited my requests and queries to my satisfaction

Service

Never had a problem with all the staff very helpful and happy to help

Service

They told me the price which was very competitive, I booked the day, they picked my car up. They informed me of the works that needed doing.Completed the works. They dropped it off next day.. Very professional No problems, Easy ....

Service

Always very friendly and helpful, they come and collect my car and return it the same day which is very convenient and saves me time .

Service

Servicing completed and communication about progress good. Extras (we needed but didn't agree to wheel alignment) very expensive.

Service

Well looked after by Derek in service reception

Service

The overall experience couldn't fault it

Service

Everything was handled well, service team very helpful

Service

Good Customer Service and prompt Service

Service

The car was cleaned as well

Service

a well organised and professional company

Service

Patrick was attentive, supportive, considerate and a perfect gent. A pleasure to deal with. Secured my brand loyalty with the exceptional levels of service.

Service

Because the last service took too long, due to an oversight some where in your system. But this was promptly remedied and the charges were satisfactorily adjusted, with out me asking! Well done!

Service

Although I am pleased generally, my last visit for MOT took a lot longer than expected.

Service

The home collection service that you offered free of charge was a excellent service which is now chargeable. Having to take the car on a Saturday is a inconvenience when you are working all week and you loose your Saturday spending time driving

Service

It was ok I was there for a service!

Service

Did the job on the day without having to book and whilst I waited. Excellent!

Service

Car was in for a product recall, Chandlers provided a courtesy electric car at short notice which allowed me to go about my business without interuption

Service

Service all done on time and car cleaned.

Service

It was quick & efficient

Service

fast efficient service

Service

as for 1

Service

Went as planned

Service

Very good service with the exception that after the service I had redo all my radio presets and reconnect the telephone (this I have still not managed to achieve).

Service

It's a pity one cannot readily make contact the service dept generally by email

Service

Hand over from reception to service reception want they great.

Service

For me it's about a personal service, I felt like I knew everyone there, Abi, Derek and Tanya worked as a wonderful team and really went out the way to get me back on the road quickly. I just think they are amazing!

Service

They always explain everything to me even as an elderly person

Service

It came out cheaper than I was quoted.

Service

Job well done

Service

Again I think they are pretty good and helpful when needed but when they look at the car they don't wash it like my previous dealership did every time the car went in

Service

Tom Weaver in sales is attentive and not pushy. Ended up buying two cars

Service

It was a recall, so I've been driving for over 4 years in a car that might catch fire. It's the same part fitted to some cars (but not mine) in 2018. I phoned Chandlers last year after seeing burning cars on Watchdog but was told mine was ok!

Service

Looked after me really well and I'm happy with the experience.

Service

The service took 2.5hrs and I had sufficient facilities to keep me amused with coffee and newspapers and staff looking after my welfare

Service

Repair to water leak has not cured the problem and water continues to leak into the boot

Service

Expert diagnosis.. all necessary work carried out and completed as advised.

Service

On arrival was seen promptly and service carried out within expected timescales and car returned fully valeted

Service

Derek and Darran sorted the oddities of dead batteries, use of auxiliary heating at point of low battery. Battery accepted charge when RAC failed and car is back to normal.

Service

Great experience as always!

Service

Derek dealt with booking in and returning the car. He's a thoroughly nice chap to deal with, very competent, knowledgeable and friendly

Service

You liaised on our behalf to ask BMW to fund the air conditioning part without any prompting from us. Can't ask for a better service than that. It's was also lovely getting a clean car back.

Service

Very good service - clean, helpful, efficient

Service

No problems

Service

Abby was extremely professional

Service

After ringing about my X3 recall notice, BMW Hailsham were absolutely brilliant, booked my car in within days of calling,they also checked over a few other things I was worried about,even cleaned the car for me before returning it, brilliant service

Service

I know how much cost it will be for my service and mot will cost. If I keep my car.

Service

See above. Car was not serviced/repaired properly.

Service

Excellent service, Chandlers collected my X1 for service and MOT, and repaired a grazed bumper at a competitive price. Well done.

Service

Very good and easy.

Service

First class service from the friendly team.

Service

If it was a bit cheaper, you would get 5 stars

Service

long list of items I wanted checked, along with recall work - completed within 5 hours of dropping it off with them on a very busy Friday. Staff were friendly and communicative, answering all of my questions.

Service

quite promp on arrival but expensive and unfinished

Service

Always ready to meet you on arrival and deal with your every need.

Service

Car booked in am and waiting for MOT. Icon on dashboard then showed SERVICE. Was advised I needed full engine oil change so arranged whole day. Service dept rang to say service unnecessary until next year. Car passed MOT.

Service

Was left waiting for 20minutes after the receptionist told me to take a seat, but then didn't tell anyone I had arrived for a service. I then had to find another staff member to serve me after waiting.

Service

As above - key is to be clear in your comms and meet my expectations - you did!

Service

Because the staff at the Hailsham branch are always very polite and helpful !

Service

I took my car in for 1st service, drove less than 20 miles, warning on the car screen. 'Fill up with oil'! Oil leak, told it was an oil seal on the filler cap, I do not believe that.

Service

Fantastic customer service

Service

I did have a slight issue when booking car in with the department however this was quickly sorted out and the work was done and explained well

Service

The process broke down. If it had been done as advised I would not have been delayed. I was given a courtesy car though.

Service

The guys in the service department were friendly, courteous and knowledgable throughout and made the experience hassle free by booking a courtesy car at very short notice to enable the warranty work to be completed

Service

Water leak mostly fixed, we hope. Not sure yet. What was odd was to report that brake pads were very low, but not give me enough time to authorise that work before delivering the car back to me.

Service

The final cost was as quoted. Car returned cleaned. Car available on time.

Service

Time given for service and waiting was accurate. Reception and staff always exceeds service

Service

good service - times & price as quoted

Service

Check in was efficient . Update efficient and collection very efficient

Service

Car is running too hot after aircon condenser and idler pulley replacement.

Service

Excellent attention and service.

Sales

Elena Vidal-Cervera was so professional and treated me with respect especially when I couldn't decide on the model I was interested in. She arranged test drives and communicated in a timely fashion, which isn't easy with me due to my travel for work

Sales

I was talked through everything clearly and when I collected the car I was given plenty of time to familiarise myself with the car.

Sales

Was kept well informed throughout the purchase and when the car was delivered everything was explained to me in detail in terms of how things worked

Sales

Quality environment. Friendly and knowledgeable staff. Felt pressurized to make a decision on the day.

Sales

Very pleased

Sales

Proactive Customer Service from Peter Cloke (Sales Manager) both pre & post sale/delivery.

Sales

A good experience

Sales

Friendly and knowledgeable staff providing good technical information about the car and services offered.

Sales

Whole process was painless

Sales

Great service.

Sales

I was completely satisfied with the service I revived

Sales

Car not as expected

Sales

Again the professionalism of the sales person and everyone in the store.

Sales

Our salesman Patrick was patient and polite, very professional.

Sales

Jaysie was lovely and tried to do the best at all time

Sales

Pete kept me up to date with the latest news on where my vehicle was and when it was due to the showroom for collection.

Sales

BMW Hailsham have always been efficient and helpful , However I would have appreciated a test drive as I was obtaining a different model of vehicles.

Sales

I decided to purchase the model as it fitted most of my criteria. I informed the sales person that I would need to use chains on the car as I ski. After purchase the owner manual tells me that I cannot use chains on the model I purchased.

Sales

All good

Sales

Quick response, efficiency in dealing with our enquiry and professional from start to finish.

Sales

I felt like I well looked after and that my continued custom was valued. The team were committed to working out a deal. This would make me want to continue using Chandlers time again.

Sales

I turned up on a Saturday without booking an appointment and it was busy but I was met straight away and I was there for a few hours and didn't feel rushed or in the way

Sales

Quick professional service