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Car had to go in three times in total to fix the issue for a total of 2 weeks. The whole process from initial booking to completion took nearly 2 months. I also still have a rattle from a speaker which I was told had been replaced
Disappointed that having had the car for two days, it was handed back without being washed & vacuumed. Why was it necessary to change the seat position to something resembling the layout of a deck chair?
Just not hitting the mark!
Again, couldn't ask for more. You can tell they work extremely hard and are being managed by someone who clearly knows what they're doing!
Always keeping me up to date when I bring my car in!
The service dept is always first class
Disappointed with the service plan sold when I purchased the car. It has been referred to the sales manager but no answer received yet.
The problem was solved and each time the car got washed too - saved me a lot of time.
My service was completed promptly and without any hassle
The service on my car was of a high standard so nothing more to say.
The security camera model 1 had to be replaced due to a fault. Should have been advised what software etc was required by my phone to use the new model. Unable to set it up at chandlers in the time available. Not a product I would recommend.
Service at Chandlers is never in doubt
It owed have been helpful for the service work to have been done while it was waiting rather than at the last minute (which we had to cancel due to time restraints)
Phone call to discus service requirements. Video to show situation at various points
Not always confident that service items are carried out correctly
Job professionally completed.
Polite and efficient staff
Felt it was not investigated thoroughly. Vehicle given back to me very quickly.
Chandlers are very good, but have a history of not calling back when contacted. This has happened several times, including just prior to the recent service. A small point, but very annoying when it happens. Just takes the edge off excellent!
Problem with water being trapped in wiper Recesses could not be solved After consulting 4 series owners forum It is a design fault BMW should redesign
No problems very courteous staff
very professional team
There was a very irritating rattling sound emanating from the front of the car when my vehicle was returned following the service. When I returned the vehicle to the BMW garage the problem was sorted effectively and efficiently.
The service department was very professional and accommodating. The fault with our car was quickly identified and then booked in for rectification. The whole way through we were kept updated and Chandlers dealt with everything regarding the warranty.
Good service but disappointed with car not looking clean after having it for 2 days. Meant to have been cleaned.
It was only a light bulb but they cleaned the car, checked tyres and brakes and look after us well.
I strayed to Cooper in Tunbridge Wells for my last car GM14 ADU and have absolutely no complaints about that dealership in any way - but the design of the premises and location are dreadful certainly compared with Chandlers.
The car was ready early and costs as expected
As usual they performed to a very high standard.
Additional time spent in the showroom to clean the car. Cleaning standards were very poor, I normally use Cooper BMW in TW but have recently moved to Eastbourne, a much higher standard at Cooper.
Kept to time as advised
Poor experience earlier in the year.Fairly satisfied rating - as issues took 4 months to address. Broken spring was missed on 2 separate checks & only found after the 2nd check during MOT on same day.However, Customer service level greatly improved
I've started experiencing long delays at the reception desk before someone will acknowledge me and on one occassion left the building when I wasn't seen after 15 minutes. One of the reasons for buying a BMW was the initial reception desk contact.
The vehicle I sent in for a cosmetic repair was delivered back to me to an unacceptable standard - after a delay to the quoted time for the job. In addition it cam back with more issues than it went in with. The vehicle is still not up to standard.
The service and follow up call were fine and what I'd expect from BMW. The gent had a personality too which was good. (Maybe there's someone who could train the girl who answered the phone in the morning?)
did the service and finished in the agreed time great
car serviced in quoted time
Efficient service staff who kept me informed on progress and kept to the time they had quoted
They could have pretended something more costly needed to be done but minimised cost to us and dealt with the issue at the first visit.
if my MOT hadn't been free I would have been more dissatisfied.
Only had a recall repair work undertaken by Chandlers and that was good.However was disappointed that an invoice wasn't issued as evidence that the recall had been done for my records
Friendly staff that dealt with my problem there an and then.
Helpful staff and work completed in a timely manner.Car returned clean.
See above. Everything done on time and value for money
Work completed on time as arranged.
They knew straight away what the problem was likely to be (they were correct) , it was sorted promptly and they kept in touch to let us know what was happening.
Nothing was to much trouble.
They did the job they were asked to do
Never had a problem
As above, however the service team did all they could to assist me when I was at the centre even arranging a lift home when they couldn't find a courtesy car. Tanya Whitlock from the mini team went above and beyond.
The service was a bit rushed as there is not enough engineers as I was informed.
Everyone was helpful but It was very disorganised when I returned at planned time to pick up my car.
My car was looked after like a baby and fixed within a very short amount of time.
Very satisfied overall
Staff very professional
Derek and Darren keep my aged V8 on the mark, they know how I drive and service and repair it accordingly.
always helpful and courteous
Any issues always resolved quickly
The service and staff were extremely professional and courteous. When my car was damaged in their hands they resolved it without argument. However the delay in returning the vehicle was way longer than it should have been and caused me inconvenience.
I cannot comment on all the service as my car was picked up and delivered. I found this part of the service satisfactory and the communication good. The car had been cleaned inside and out and this was appreciated. I liked the video assessment.
Oil service completed in one day at price quoted and car cleaned.
Always excellent customer service
It should read 5! More than satisfied!
Informative, quick, efficient, good value & exceptional customer service.
Tried hard in very difficult circumstances.
Pleasant and straightforward
Because Chandlers exemplify all that is good about BMW (see comment above).
Good experience with having a service carried out. Staff were professional, friendly and helpful. Work carried out promptly.
Chandlers handled my purchase professionally.
Efficient and friendly.
The service was completed quickly and my car was returned clean both inside and out
All major work carried out to my satisfaction - however, two items not so good - oil check asked for not carried out and repair to mirror did not include repairing surround of mirror glass
Very helpful and eager to please the customer.
Because of Derek Ashford who is very reliable and experienced
polite and thorough
I was told every step about the cars delivery and all the paper work
Professional, clear advice
very good service
Not sure how it could be better or smoother ... maybe an M- keyring for and M-car
Always well looked after
The BMW sales representative was very helpful, knowledgable and courteous
The salesman was both really knowledgeable & helpful
Follow up communication poor. Lack of information regarding delivery times/dates. Delayed delivery, didn't feel I ended up buying what I wanted.
Lovely environment and free coffee. Efficient friendly staff.
Disappointed that the original promised delivery of 6-8 weeks was not fulfilled although that was the promise given by the original sales person and the basis on which I had sold my original car.
Very helpful and attentive staff, and they delivered the car quicker than we expected
Very satisfied. Well organised and great customer journey.
Very professional and helpful sales personnel, with excellent knowledge of the product.
The salesman wanted to deal and we dealt
Polite, punctual and very helpful.
Wonderfully modern, presentable showroom and made to feel very welcome
Lovely friendly staff, who made the experience of buying a new car feel special and treated me and my family with a great friendliness. Small details and little touches made the purchase seamless.
It all made very straight forward. John the sales executive was excellent.