Loading...

About Chandlers Hailsham.

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

1st class service, professional and engaging. Same as above

Service

All work was completed on time and to a high standard.

Service

The problem with the BMW persists

Service

They kept me informed of the problem

Service

Was made to feel welcome sat the garage

Service

Took a big argument for them to properly diagnosis an oil leak it was from crankshaft oil seal

Service

The member of staff who dealt with my requirements was very thorough & professional, he spotted me at reception and called me over knowing I had to get away by a certain time. Very good service.

Service

I had my car review sent to me after the work was done .... !!!

Service

Effortless

Service

as above, and always accomodating

Service

there was a disagreement at the service desk as I was told I would have to pay for my M.O.T that I new was free for five years as it was a new car.

Service

Fault diagnosed and repaired in one visit. It is a pleasant experience to visit the showroom and service centre.

Service

Completely seamless

Service

Great service from Derek & team. Really helped out with a major problem and couldn't have helped more.

Service

As above uneventful and efficient.

Service

Quick helpful response to problems experienced whilst car in Europe.

Service

Works completed goodone on one service goodAll took to long for changeover.Seems that the service dept are chasing their behinds, not organized.See below

Service

Quick efficient and return clean and tidy

Service

Very accommodating since I had to travel over a 100 miles. Chandlers were able to reschedule my mot at short notice due to their ramp being out of service.

Service

I was always kept in the loop and the progress video is a great idea

Service

I was very worried my car had developed a serious fault but the staff allayed my fears.

Service

Great service as usual. Always polite. Nice environment to wait in.

Service

Friendliness, being made to feel that you mattered.

Service

Always get first class service.Derick Ashford is credit to Chandlers & bmw with his product knowledge.

Service

Chandlers have always gone the extra mile to ensure they make their customers happy. Service is professional and very friendly, not to mention the complementary niceties like coffee and tea brought with a smile.

Service

See above

Service

efficient and speedy.. having said that I did ring up myself to ask when they could do the recall work.

Service

Work was rectified without any hassle and a smile! ?? (appalling workmanship carried out by Berry Heathrow)

Service

As stated- 15 minute unnecessary wait on collection and no service paperwork

Service

As recorded aboveI was not correctly advised on how long car would be in for at the time of booking and on the day the was delay / miscommunication on when car would be ready.

Service

Issue with steering wheel not resolved

Service

Arrived on time to collect car. Kept me informed. Love the video! Polite staff.

Service

Work was completed on the time they said

Service

I arranged to pick up an i8 for a 24 hr test drive 2 weeks prior to test drive, When I arrived to pick up the car , salesman said they thought I was coming the following week . Luckily the car was available but in a filthy state . I washed it .

Service

Because you seem to use service staff that are not experienced enough. You serviced my car, told me how much tread I had on my tyres but didn't tell me they were under deflated by quite a lot....though the car didn't warn me either.

Service

Excellent and very professional

Service

Completely satisfied does not really reflect my experience. I would describe my experience as a customer as outstanding.

Service

They mess about every time my car goes in

Service

It was routine although I was told my break pads were worn . But when I pointed out this was a new car with just 3,000 miles she checked and was wrong

Service

We put our car in for it's first Mot and because we were going away and needed to tax the vehicle whilst abroad Chandler surprised us by doing the first service at the same time.

Service

On each occasion I have visited Chandlers, I have found the staff to be friendly, courteous and very professional. The explanations of the work carried are always very clear and I found the video if the health check very useful.

Service

Issue dealt with quickly and effectively.

Service

Great car, with great extras

Sales

I got what I wanted.

Sales

Pleasant staff prepared to consider my requirements and meet me to a suitable decision