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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
378 ratings and 196 comments received in the last 90 days.
04 April 2024
Excellent service all round
04 April 2024
sales easy to deal with fair price for old car 0
04 April 2024
Usual BMW 'handling' of matters - no complaints
03 April 2024
Could not have been any better. Drinks offered. Any queries answered with a smile. Overall very pleasant experience!
02 April 2024
Over-delivered on my expectations
31 March 2024
Loved the delivery
31 March 2024
We were very well looked after, kept informed every step of the way. The process between choosing our car to collection was seamless. James is a very knowledgeable, friendly and inspiring representative of the organisation.
28 March 2024
Charlotte greeted us as soon as we entered the retailer. Hot drinks were offered too!!!
24 March 2024
All exactly as detailed
21 March 2024
Great service and understanding of my requirements when I visited the dealership, and amazingly quick delivery of my new car.
21 March 2024
Easy to discuss requirements with our salesman. He was very patient and spent time helping us make the right decision
19 March 2024
We have been purchasing Cars from Chandlers for over eight years, and have always found their experience and advice to be both relevant and supportive. Our previous sales executive Jason,(now, sales manager) had brief Chris about our needs very well.
11 March 2024
Very easy to work with Mark. Very happy with the new car.
10 March 2024
Excellent service from BMW Hailsham
08 March 2024
The Lady who dealt with the arrangements was first class.
07 March 2024
Very efficient service.
04 March 2024
Excellent
04 March 2024
Great model, always adaptions and improvements made of the previous models
04 March 2024
Very pleased
01 March 2024
The car agreed on was sold by another branch at the last minute, no one's fault but other than this I had no issues whatsoever. Olivia clearly worked very hard to find a solution.
22 February 2024
Sales process was explained before hand and everything was in place
22 February 2024
Olivia answered all my many questions and made everything work around me as I'm always busy, including collection date. She was professional and a pleasure to deal with!
22 February 2024
I had difficulty in collecting the car due to work commitments, but Kyle offered several alternatives which demonstrated excellent service. He went the extra mile I felt which means I'd recommend Hailsham BMW to do business with.
22 February 2024
A great experience with excellent support and regular updates from my Sales exec Charlotte Attewell-Hughes. Very friendly, helpful service that made me feel important as a customer. Also both Sales managers came and spoke with me about my purchase.
07 February 2024
Good vehicle knowledge from the sales team. Everything went as it should do & everything regarding the sales process & vehicle handover was explained clearly.
27 January 2024
Extremely satisfied
27 January 2024
Connor was fantastic, easy to contact and was always happy to andser my questions. He got me an amazing deal and sourced me the exact car I was looking for so i got the car a lot quicker than i expected. Highly recommend Connor and Group 1 Hailsham.
23 January 2024
Very friendly and helpful sales rep. Always stayed in contact. Follow up calls and always feel like is contactable and not a burden
22 January 2024
All the staff were very helpful and welcoming.
21 January 2024
Staff with the sales centre have been very helpful and have been able to answer questions easily.
11 April 2024
Everything was explained fully with no surprises.
10 April 2024
My car is running much quieter !
10 April 2024
Will use again- fantastic
10 April 2024
Loved that Tanya was able to get Bill to collect and drop back my vehicle- thank you
10 April 2024
Nice helpful service
08 April 2024
See sbove
08 April 2024
Everything was professional and to a high standard
08 April 2024
Politeness and courtesy to the customer.
08 April 2024
Recall part supplied as well as high quality check if vehicle
08 April 2024
Always calls back
08 April 2024
Professional polite staff, kept up to date during the whole process. A good experience
07 April 2024
AS ABOVE
07 April 2024
as above
07 April 2024
Kept informed throughout the process and had car back earlier than anticipated
06 April 2024
Just the whole experience
06 April 2024
Great service
05 April 2024
Wanted car checked pending a very long journey. Very thorough on tyres and brakes, wasn't so sure how thorough (from the video) on steering and suspension. Thought toe-in might have been checked.
05 April 2024
Tanya was very helpful and kept me informed when my car was in for service and MOT recently
05 April 2024
Great service at all times
03 April 2024
I was informed of progress and didn't have to chase
03 April 2024
A very friendly, helpful and kind service.
03 April 2024
Work completed as planned
02 April 2024
I would have been completely satisfied if the issue with the onscreen German language had been resolved.
02 April 2024
loved how friendly the branch was. Great coffee machine and working from the branch was very helpful.
01 April 2024
Nothing to complain about everything done to my complete satisfaction
31 March 2024
Very professional service, I was regularly kept updated from the service adviser and technician Jake and Rob who I dealt with. I was Very Happy with my experience, and was lot better compared to my experience at Stephen James Bromley
31 March 2024
Completed on time , gave me back a nice clean car .
29 March 2024
Can't fault a single thing, particularly impressed with communication.
28 March 2024
Recall arranged on suitable date, courtesy car provided. No issues
26 March 2024
Pleasant staff
26 March 2024
Emac plan and it's itemised date log of vehicle requirements does not give the true reflection (real time) of what is required, and therefore you could overpay on the plan! Not worth the paper it's printed on!
26 March 2024
The customer experience is good.
26 March 2024
Everything was completed on time.
26 March 2024
Group 1 in Hailsham provides excellent customer service.Special thanks to Derek Ashford who is very reliable and trustworthy and always take care of his customers. The showroom itself is very attractive and well maintained.
26 March 2024
Good service but had to wait ages to collect car as Jake tied up with another customer
25 March 2024
Very pleased with the service
25 March 2024
Not a single issue, every always runs smooth.
25 March 2024
Great service
24 March 2024
Quick and thorough service, with supply of courtesy car
24 March 2024
Car has always been good and it just seems better
24 March 2024
Problem fixed on time
23 March 2024
Very poor service and left feeling I was wasting their time - not what I have been use to with BMW
21 March 2024
Very good experience.
21 March 2024
Service ok I found the receptionist surly
21 March 2024
Rebecca was very welcoming and knowledgeable, keeping me updated with any progression with the works.
20 March 2024
Faultless service
19 March 2024
The booking system was quick and easy, staff accommodated my requirement to have the work done before 11am and everything went smoothly.
19 March 2024
Thorough, helpful and professional service.
19 March 2024
Couldn't fault anything
19 March 2024
Good Service
18 March 2024
Did not close the bonnet properly warning lights came on doing 50 miles per hour
18 March 2024
People were great, excellent customer service. Dropped one star because the MOT is took 3 hours when they suggested a maximum of 2 hours to complete.
17 March 2024
Receptionist at Hailsham is one of the best. Looks after you when you come in and ensures ok whilst waiting. She provides true personalised service. Service desk very good and helpful, always nice to chat with them.
16 March 2024
5 stars tells it all.
16 March 2024
The service team at Hailsham are always fantastic.
15 March 2024
Service and checks completed as required.
14 March 2024
Friendly staff, nice waiting area & lovely cup of coffee!
13 March 2024
Was very impressed with service especially how Derek sorted everything out
13 March 2024
As above
13 March 2024
My issues were solved swiftly and seemingly thoroughly. I can't fault the customer service.
13 March 2024
I was kept in formed at all times
13 March 2024
Same answer as above I've dealt with 2 members of the team on my last visits and both were outstanding! Unfortunately I can't remember the ladies name on this occasion but she dealt with my MOT and advised me on cost etc, answered all my questions!
12 March 2024
Fault was identified and fixed in a timely fashion
12 March 2024
Seamless experience
11 March 2024
All very professional
11 March 2024
Brilliant service from everyone
11 March 2024
Excellent service
11 March 2024
Competent professionals
10 March 2024
Both service team and Dave in sales absolut top notch. Very helpful, nothing too much trouble.
09 March 2024
Made me feel welcome and got everything sorted quickly.
09 March 2024
Nice friendly staff & car serviced with new mot & cleaned afterwards.
08 March 2024
People very nice and good communications. Recall work carried out without problem.
08 March 2024
Great service, very expensive
08 March 2024
Derek does a fantastic job and should be commended for his friendly and pragmatic approach
08 March 2024
As above just excellent all round service
08 March 2024
Everything was a put over well however having spent an awful long time in the showroom as IT failed the financials were unable to be completed so still waiting to see the details of what I have agreed to.
07 March 2024
It took quite a long time and I'm not convinced the problem has been completely resolved.
06 March 2024
All questions answered and requests met.
06 March 2024
As above. Other than that was treated well.
06 March 2024
Very prompt in all areas with feedback.
05 March 2024
Tanya was very helpful, professional and personable.
04 March 2024
Staff couldn't have been more helpful and sorted my car at short notice when it arrived on a flatbed truck
04 March 2024
Quick and professional
02 March 2024
because i was completely satisfied with the service I received.
02 March 2024
Service was carried out in the time stated. Lovely and friendly team. Tanya was also very helpful in letting me sit and work at a desk while I waited for my service to be done. Great service
01 March 2024
My service was completed efficiently and exactly as ordered. Throughout, your staff kept me informed of progress and reassured me.
01 March 2024
They were extremely helpful.
01 March 2024
You did what I paid for.
01 March 2024
Everything I wanted or heeded was carried out to put my mind at rest
01 March 2024
Nearly perfect. The only thing knocking this down is that I replied to texts advising me the vehicle was ready. But I don't think they were read. I asked for the phev to be charged and it didn't happen and no message to advise.
29 February 2024
Jake kept me informed and got my issues resolved quickly
29 February 2024
Treated me like a valuable customer
28 February 2024
The communication via Tanya was excellent as well as the video of the car MOT
28 February 2024
Everything done on time and looked after very well
28 February 2024
The lady who dealt with me was really friendly, polite, made you feel welcome.
28 February 2024
Very good service. Very good communication from the lady dealing with my car
28 February 2024
Quick and easy
28 February 2024
Speedy response to deal with problem with car - although disappointing to have a problem with only 15000 miles on the clock and just out of warranty.
27 February 2024
Completed in the time quoted and did a complementary car wash
27 February 2024
I couldn't fault the service.
27 February 2024
Excellent service and being kept up to date
27 February 2024
Professional service
27 February 2024
Professional, couteous service. Video was sent showing vehicle being inspected, and contact from Jake regularly to keep me updated.
26 February 2024
Excellent service, great staff, well organised, very efficient.
26 February 2024
Derek on the service desk very efficient, made the visit a pleasing experience.
26 February 2024
See above
26 February 2024
Jake very professional and helpful
26 February 2024
Just short of perfect as I received a text saying the car was ready followed by another saying it wasn't
25 February 2024
Fantastic service. Couldn't be more helpful and the constant updates were great.
24 February 2024
I would like to say Tanya is a massive credit to your business, she went above and beyond, along with Adam Hamill.
23 February 2024
Extremely satisfied
23 February 2024
Loked after me and the car well
23 February 2024
Completed on time
23 February 2024
Issue was resolved effortlessly
22 February 2024
Always get what is asked for.
22 February 2024
Works were carried out quickly & efficiently
22 February 2024
Friendly service.
22 February 2024
No surprises - everything was explained.
22 February 2024
Because Tanya Witlock was both professional efficient and without doubt an asset to your business.
22 February 2024
I was away from home my car seemed to have a problem starting i was a bit concenred as i had a four hour drive back so i phoned them they had a quick look at car for me and reassured me car was ok to get home
22 February 2024
Very satisfied , especially with the valet of the car
22 February 2024
As above. Major service due next month.
22 February 2024
Group 1 Hailsham always goes over and beyond and Charlotte and the team are very nice, looking after their customers very nicely. I am very happy with the dealership.
22 February 2024
Because Everything was good
09 February 2024
I had a new wheel fitted, but after a couple of weeks, the balance weights fell off. This is a major inconvenience to have to get the car back or have a third party re-balance the wheel.
28 January 2024
Great products, staff and service.
28 January 2024
Car returned promptly and nice and clean.
28 January 2024
So pleased
28 January 2024
See above.
28 January 2024
As above, good service but pricey
28 January 2024
Professional service
28 January 2024
On this occasion, reception and servicing were welcoming and effective (respectively). This has not always been the case, in our experience.
28 January 2024
It could be better to make more courtesy cars available
28 January 2024
Because as previously stated completely satisfied
28 January 2024
Had to wait a long time for an appointment where a loan car was available. Customer service was excellent.
28 January 2024
Kept well informed and professional service. Easy to book and drop in vehicle.
27 January 2024
Update and amend systems when requested by the customer
27 January 2024
Whenever we use Group1 Hailsham we are always looked after whether we are dropping off or waiting.
27 January 2024
Would have preferred to have car collected from home as complicated and costly to get to BMW showroom and back from Eastbourne
27 January 2024
Reception staff sorted key safe issue (software issue) immediately on entering. Jake Smith very attentive at the service area and on the telephone. I was quickly told when my car was ready. Video of brake and tire tread etc very helpful.?
27 January 2024
Really good communication
27 January 2024
Derek's customer service.
27 January 2024
I am happy and satisfuef
25 January 2024
Nice helpful people to deal with
23 January 2024
The staff are very friendly and helpful from walking through the door to the service advisors, again you are well looked after by everyone while you wait, and any problems clearly explained.
22 January 2024
Great ??
22 January 2024
Answer as above
22 January 2024
As above
22 January 2024
Prompt and efficient service. Free loan car whilst recall work carried out. Unexpected car valletting! Very welcome.
22 January 2024
Friendly and efficient staff.
22 January 2024
Same as above
22 January 2024
Everything was done to my satisfaction.
22 January 2024
Tanya was excellent and kept me informed of progress and the car was ready when she said.
22 January 2024
Did a good job and washed car
21 January 2024
Poor communication at times.
21 January 2024
The speed, organisation and customer service was excellent even though I was a new customer.
21 January 2024
Good service and quick however since having the new part on my car the automatic gear box isn't as responsive, isn't a smooth transition between gears and sounds like the engine is labouring and struggling. Not sure the replacement part is suitable.
21 January 2024
Still waiting for call back 5 days later. Only given price for part and unable to give price for fitting.
21 January 2024
See previous comments.
21 January 2024
Easy to book, good communication, friendly team.
21 January 2024
Same as before
21 January 2024
No issues happy with the service I received.
21 January 2024
Excellent progress updates
21 January 2024
Tanya, the service manager, explained clearly what the service involved and how much it would cost when I brought the car in. I received a complimentary car wash. The pick up worked very smoothly.
21 January 2024
Knowledge employees
07 April 2024
All the staff are excellent at Group 1 Hailsham abd communication was also outstanding.