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About Chandlers Hailsham BMW

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Mark Bridgland

Head of Business

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was without problem.

Service

Always been happy with the work carried out and the staff are pleasant.

Service

Very pleased with end of warranty and providing a new car key. Also how thoroughly clean the car is.

Service

Thorough service, no delay

Service

all is good again as long as nothing else goes wrong on the next 12 months

Service

See comment above. Our service advisor was very helpful, and a credit to Chandlers and Brand. Vehicle was returned in lovely clean condition.

Service

fast efficient response

Service

had a warranty issue with my car, they collected it and returned all fixed

Service

Polite efficient service

Service

It all went smoothly

Service

All very satisfactory

Service

Staff make me feel uncomfortable. They speak down and never take the time talk through issues. They assume everyone knows the mechanics of their BMW inside out and if you don't you are made to feel stupid

Service

Good service

Service

Pleasant and informative

Service

On time, delivered as expected. No issues. Good waiting area (seats, newspapers, coffee). Polite and efficient staff. Thank you.

Service

didn't pay anything!

Service

Resolved the issues effectively

Service

My fog light was cracked and I was advised during the video sent. Disappointed that no details where sent on the cost to replace. I would have had this done save going back into the garage.

Service

On this occasion my service history wasn’t updated causing me to make a second visit.

Service

The car had to be returned the next day due tio an oil leak caused by a loose oil filter housing. This suggests the service was not adequately overseen.

Service

Honest and professional service. I dealt with Jake who is clealry a real advocate for your business.

Service

Service team were very courteous and kept me informed as the work was done. Initially though after the first 4-days I went to pick up my car only to find that the leak was not fixed so my car was retained for more investigation.

Service

Communication between me and bmw was very good. Big star for Abigail Scott.

Service

Engine fault diagnosed and corrected under warranty efficiently.

Service

When I visited the service department to arrange a repair, and the service was excellent. Unfortunately, when I returned to have the work carried out, the service advisor could not find my appointment and blamed the previous advisor, which I disagree

Service

When the service and the MOT were completed, I was sent a video illustrating any issues with the car and what need to be done to rectify them; in this case, tyre wear.

Service

Very professional from start to finish.

Service

A great relaxing customer area, free wifi, coffee etc

Service

All done by the time as promised and all explained etc. Let down by valet service inside and new tyres not equally filled with air.

Service

Had to do a lot of chasing when my car came back with an oil leak after a service.

Service

Booked at a time that suited me. Service staff were friendly & efficient. Work was completed as detailed and on time.

Service

I didn’t appreciate having to return the car he following day because your technician hadn’t reset the computer

Service

The work was done well but see above

Service

efficient and did what i asked them to do

Service

Everyone very polite but I was kept waiting a long time while lots of staff appeared to be doing very little. I was simply collecting my car having received a phone call telling me the (warranty) work had been completed. It took almost an hour.

Service

I felt at ease talking to the person at bmw

Service

Very good Josh a new member of your staff had a very good manner when detailing with our queries

Service

Everyone at Chandlers appears to go the extra mile to resolve things for me, well done and I hope this will continue into the future

Service

The work appears to have been done correctly (springs upgrade) but the tyre pressures were not correct fly adjusted after they were swapped from front to rear. The car was not washed or valeted after it was offered and agreed with reception staff.

Service

Every thing went well except for the “bloom” left on the windscreen from whatever had been used to clean it. Driving home in the dark was difficult because of the flare from oncoming lights. I’v tried to get it off with demineralized water.

Service

The service staff Tanya and her colleague were welcoming, professional and helpful. In addition there was an additional item which arose from the visit (winter health check), which I requested to be done and this was fitted in immediately.

Service

Always polite and helpful, happy with the updates with my vehicle status when taking it in for a service.

Service

The service provided by Derek and his team was fast and efficient

Service

Kept informed of progress throughout

Service

Tanya was helpful and polite throughout. The service failed to identify a gear box that 7 days later was in pieces, however Tanya contacted Bmw on our behalf and supported us in resolving our situation.

Service

They team at Chandlers in Hailsham were great. Jake took notice of the problems I was experiencing with my car, he the relayed everything back to me to make sure he had understood and called me twice during the day with updates

Service

Comfortable surroundings, coffee and magazines.

Service

I had booked in for a £20. clean too, but it was not properly carried out. The windows were left with brown smears and the boot had not been touched. Chandlers are now aware of this and will give me a a free clean next time I am in.

Service

Derek Ashford dealt with the routine service and post-warranty repair in a thoroughly professional and helpful manner. His attitude and approach is to be commended.

Service

As above. Polite helpful staff in comfortable surroundings

Service

I phoned & mentioned I had had a problem with the tyre pressure the day before the service, however when someone phoned me on the day of the service to see if I wanted to have my car washed they had not been given the message.

Service

I was kept well informed of the progress of my order at all times

Sales

Seamless!

Sales

John Payne was great with the hand over of my new car, very informative letting me know all I needed to know.

Sales

Excellent service as usual

Sales

Everything was fine until the handover. At that point So much time was consumed by administration that the only induction was a brief demonstration of autonomous parking. Not at all sufficient.

Sales

All staff very attentive with needs

Sales

Great guys, very helpful and professional

Sales

nothing was too much trouble

Sales

I don’t like to feel I’m being sold to, and Simon was outstanding, met all our needs with ease and without pressure. Fantastic

Sales

Although our main salesman was very good, any email queries as to the late delivery of our car were not dealt with whilst he was on holiday

Sales

I dealt with two representatives initially firstly with Simon, who was a new member of staff, who answered my questions and obtained information for me very quickly which was impressive considering he was new to BMW.

Sales

As above - very good service from start to finish, especially from the salesman we dealt with (Tom Weaver) who was very responsive and a pleasure to deal with.