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About Chandlers Hailsham BMW

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Mark Bridgland

Head of Business

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was only a light bulb but they cleaned the car, checked tyres and brakes and look after us well.

Service

As usual they performed to a very high standard.

Service

The car was ready early and costs as expected

Service

Kept to time as advised

Service

car serviced in quoted time

Service

I've started experiencing long delays at the reception desk before someone will acknowledge me and on one occassion left the building when I wasn't seen after 15 minutes. One of the reasons for buying a BMW was the initial reception desk contact.

Service

The service and follow up call were fine and what I'd expect from BMW. The gent had a personality too which was good. (Maybe there's someone who could train the girl who answered the phone in the morning?)

Service

did the service and finished in the agreed time great

Service

Poor experience earlier in the year.Fairly satisfied rating - as issues took 4 months to address. Broken spring was missed on 2 separate checks & only found after the 2nd check during MOT on same day.However, Customer service level greatly improved

Service

The vehicle I sent in for a cosmetic repair was delivered back to me to an unacceptable standard - after a delay to the quoted time for the job. In addition it cam back with more issues than it went in with. The vehicle is still not up to standard.

Service

Great service

Service

Efficient service staff who kept me informed on progress and kept to the time they had quoted

Service

They could have pretended something more costly needed to be done but minimised cost to us and dealt with the issue at the first visit.

Service

if my MOT hadn't been free I would have been more dissatisfied.

Service

Only had a recall repair work undertaken by Chandlers and that was good.However was disappointed that an invoice wasn't issued as evidence that the recall had been done for my records

Service

Friendly staff that dealt with my problem there an and then.

Service

V.good service.

Service

Helpful staff and work completed in a timely manner.Car returned clean.

Service

Work completed on time as arranged.

Service

See above. Everything done on time and value for money

Service

They knew straight away what the problem was likely to be (they were correct) , it was sorted promptly and they kept in touch to let us know what was happening.

Service

Nothing was to much trouble.

Service

Never had a problem

Service

As above, however the service team did all they could to assist me when I was at the centre even arranging a lift home when they couldn't find a courtesy car. Tanya Whitlock from the mini team went above and beyond.

Service

They did the job they were asked to do

Service

The service was a bit rushed as there is not enough engineers as I was informed.

Service

Everyone was helpful but It was very disorganised when I returned at planned time to pick up my car.

Service

My car was looked after like a baby and fixed within a very short amount of time.

Service

Very satisfied overall

Service

Staff very professional

Service

Derek and Darren keep my aged V8 on the mark, they know how I drive and service and repair it accordingly.

Service

always helpful and courteous

Service

Any issues always resolved quickly

Service

The service and staff were extremely professional and courteous. When my car was damaged in their hands they resolved it without argument. However the delay in returning the vehicle was way longer than it should have been and caused me inconvenience.

Service

I cannot comment on all the service as my car was picked up and delivered. I found this part of the service satisfactory and the communication good. The car had been cleaned inside and out and this was appreciated. I liked the video assessment.

Service

completely satisfied

Service

Oil service completed in one day at price quoted and car cleaned.

Service

Always excellent customer service

Service

It should read 5! More than satisfied!

Service

Informative, quick, efficient, good value & exceptional customer service.

Service

Tried hard in very difficult circumstances.

Service

Pleasant and straightforward

Service

Good experience with having a service carried out. Staff were professional, friendly and helpful. Work carried out promptly.

Service

Chandlers handled my purchase professionally.

Service

Because Chandlers exemplify all that is good about BMW (see comment above).

Service

Efficient and friendly.

Service

The service was completed quickly and my car was returned clean both inside and out

Service

All major work carried out to my satisfaction - however, two items not so good - oil check asked for not carried out and repair to mirror did not include repairing surround of mirror glass

Service

Very helpful and eager to please the customer.

Service

polite and thorough

Service

Because of Derek Ashford who is very reliable and experienced

Service

Quick, efficient, friendly staff.

Service

Based on the attention from service dept, not sales dept

Service

Very friendly and professional. An excellent service all-round. A pleasure to deal with.

Service

kept me informed and phoned as promised on completion of service

Service

All queries I had were answered

Service

I have always been completely satisfied with Chandlers, but on this occasion the car had not been cleaned, despite the fact that it was with you all day and the service itself took about two hours. I was told that I could bring it back another day.

Service

Polite and helpful.

Service

Sorted my issue with my app not pairing up to the car and alignment of bonnet sorted so very happy. 1 week was a long time to sort it through.

Service

The minor communication issues in Service dept at check in prevent giving 5/5

Service

We did not have to wait on arrival and the staff were very efficient and gave the impression that nothing was too much trouble

Service

There was a glitch in the service I recently received when, instead of having to wait 2 hours for my car to be serviced it was 3 hours. In between BMW employees' staggered lunch times I was forgotten, as my documents did not get passed on.

Service

Professional and friendly service

Service

Mainly seemed too busy to have time to focus on customer care and only really got moving after I made a fuss. Eventually reduced the service cost to £400.00. Not an acceptable outcome.

Service

The only thing that made it better was the young guy who tried his best to settle another mistake.

Service

Still have a problem

Service

I was not warned about these fault codes DTC: 4390,Boost temperature sensor; signal too high/low, open circuit / circuit malfunction DTC: 41F2,Activation, electric fan DTC: 4A18,Alternator mechanical fault DTC: 4A66,Power management......

Service

Ainsley Graham was very helpful as usual

Service

Very good customer experience

Service

Fully explained the process,and kept informed of the up to date position.

Service

V good on service side by engineers. Waiting 20-30mins on a call these days is amateur & unacceptable. Last year it was 40mins. Waited 20 mins twice I was then not put through, had to redial & wait again. Need to improve reception service

Service

Car was mot'd promptly. I was notified by phone when it was ready and the car was washed. Thanks

Service

because I was

Service

The sales team of Barry Tyrrell Curtis and john Payne are first class.the sevice department are outstanding in making sure you kept informed on what's happening to your car.abbey has been a star and the technician who sorted my fault out.

Service

No obvious information on range of cars available as something to pass the time while waiting for the car. A bit boring.

Service

All enquiries and queries dealt with in a business like manner.

Service

The problenm was a software issue which took several hours to rectify and unfortunately there are still some issues that need sorting out

Service

One simple thing - such as tyre pressures was not fully addressed despite being advised that it had. Consider the lack of confidence this gives to a customer

Service

Car was in for its MOT which it passed

Service

A good service

Service

Could not get through to anyone, before and during the service. very frustrating

Service

very good service

Sales

Not sure how it could be better or smoother ... maybe an M- keyring for and M-car

Sales

Excellent salesman

Sales

Always well looked after

Sales

The BMW sales representative was very helpful, knowledgable and courteous

Sales

The salesman was both really knowledgeable & helpful

Sales

Lovely environment and free coffee. Efficient friendly staff.

Sales

Follow up communication poor. Lack of information regarding delivery times/dates. Delayed delivery, didn't feel I ended up buying what I wanted.

Sales

Disappointed that the original promised delivery of 6-8 weeks was not fulfilled although that was the promise given by the original sales person and the basis on which I had sold my original car.

Sales

Very polite

Sales

Very helpful and attentive staff, and they delivered the car quicker than we expected

Sales

Felt valued

Sales

Very good

Sales

Very satisfied. Well organised and great customer journey.

Sales

Top notch

Sales

Very professional and helpful sales personnel, with excellent knowledge of the product.

Sales

The salesman wanted to deal and we dealt

Sales

Polite, punctual and very helpful.

Sales

Smoothnes

Sales

Lovely friendly staff, who made the experience of buying a new car feel special and treated me and my family with a great friendliness. Small details and little touches made the purchase seamless.

Sales

Wonderfully modern, presentable showroom and made to feel very welcome

Sales

It all made very straight forward. John the sales executive was excellent.

Sales

Upon purchasing my car, the service I recieved from Tom Weaver was outstanding, he was very helpful and nothing was too much trouble. I was completely satisfied with my experience.

Sales

I was treated very well. Tom was very kind and nothing was to much for him

Sales

Fast and clear service

Sales

John Payne our sales Executive at Chandlers was fantastic and I would go to him again when I am looking for my next car.

Sales

Please refer to my answer to question 1.

Sales

It was quick, easy, and stress free

Sales

No problems

Sales

Really impressed with service received from John Payne

Sales

The car was expedited to accommodate our holiday dates

Sales

An extremely efficient salesman not at all pushy

Sales

I Have dealt with John Payne on purchasing my previous x5 and again he was very helpful and supportive during my recent purchase.

Sales

John Payne offered a great service and was on the ball.

Sales

Wayne was very laid back. No pushy sales, which usually leads to me walking away. He was informative, polite, very professional and a genuinely likeable personality

Sales

The experience from start to finish could not be faulted in any way.

Sales

Car was 'wrapped up' when it was collected, Adam sent a picture beforehand which was a really nice touch and heightened the experience of collecting a new car, I was very impressed. Adam also connected me up to the system which was appreciated