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About Chandlers Hailsham BMW

Our commitment to you is to maintain the highest possible standards at all times.

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James Copper

Service Manager

Matt Quarrington

BMW Product Genius

Jake Smith

Service Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very efficient kept me informed what was happening.

Service

Polite and efficient service

Service

Just what i expected

Service

Good communication and service

Service

Excellent

Service

easy to book (via app), no delays on arrival, work completed on time - no delays or issues..additional work required booked without fuss. Very slick..

Service

Always kept informed by the staff what is happening and they are always helpful

Service

Efficient and professional service plus they fixed the problem.

Service

Just brilliant

Service

Very good

Service

Great service, informed every step of the way. Derek was very helpful and explained the issues. Thank you.

Service

Everything is always organised and on time

Service

Always ready to fix a oroblem

Service

Polite friendly staff and good service. I have been using this dealer for about 30 years and please with the service.

Service

Booked in fine. . Work carries out . Collection all good

Service

I know my car is in safe hands when it is left at Chandlers it always comes back spotless

Service

Although a different experience than normal due to COVID-19, friendly and helpful and kept me fully informed together with supplying excellent hire car.

Service

Again the advisor has brilliant people skills

Service

I could not have expected more.

Service

as above

Service

Overall good customer service from the staff.

Service

Easy to book. Flexible with arrival time. Kept me well informed and, despite extra work, completed on time

Service

Tanya went above & beyond to help me by quickly arranging a courtesy car when my car failed it's MOT & needed a spare part ordering

Service

Had an excellent experience with the Service Department at Chandlers Hailsham.

Service

dealt with by friendly and efficient staff who were helpful in getting my issues dealt with and kept me informed of options.

Service

Service provided by both Lee in Service and Rob in Workshop was brilliant! Kept me updated throughout the process.

Service

Staff extremely helpful

Service

Couldn't have done anything more for me

Service

Great as usual, followed covid procedures.

Service

Lee is always very helpful. Thank you!

Service

I think the service department are amazing and treat me and my car with the upmost respect and make me feel important regardless of the type of model I purchased or how long I have been a BMW owner.

Service

Problem fixed in timely fashion

Service

Very pleasant staff, good service.

Service

Always first class

Service

Video good service

Service

Clean, safe environment. Pleasant efficient receptionist. Engaging service manager. Corrected the fault as requested and provided superb service

Service

Top quality service, good customer relations.

Service

Software faults fixed under warranty and much sooner than initial indication of timing

Service

My vehicle was taken care of promptly, i was advised what was to happen to the vehicle, provided with a courtesy car and kept informed throughout.

Service

Lee was very helpful and the communication pre visit and post visit was excellent.

Service

Service and warranty work completed on time and kept informed throughout the two day booking.

Service

As an ex Dealer Principle of BMW I know what is excellent service and this is.

Service

Politie, efficient, excellent

Service

The works were carried out as described, on time and at good value.

Service

Service completed in a timely fashion with the work carried out to the required standard

Service

Quite happy with the service given

Service

Eddie Law, the Body Shop A / Manager was very supportive and helpful in assisting me with the insurance claim and made the whole process very easy and stress free! He coordinated the repair with a service, MOT and replacement car. Excellent!

Service

Nothing was overlocked.

Service

In view of my health problems the work on my car was brought forward which was very helpful.

Service

Excellent dealer -very good service, James and his staff always look after me. Been a customer for 10 years or so.

Service

I was recommended to come to you by my local garage owner Steve at Rotherfield Motors and he certainly proved right. The service I had this time with my DVD player problem with Derek was all 100%. Thank you.

Service

Generally pleasant and efficient

Service

Solved problem.

Service

Car was collected and brought back to my home promptly and with no issues.

Service

All good

Service

Work completed on time and car returned direct to my door.

Service

A perfect centre and John Payne was a great sales guy

Sales

Everything was very easy from start to finish

Sales

Patrick was very professional, helpful, responsive and listened and reacted to everything discussed perfectly. Made the whole process simple and enjoyable, honestly won me back as a BMW customer...

Sales

The salesperson who I dealt with was Tom Weaver and he was very helpful with advice and the purchase of my car. In these very difficult times he could not have done anything better than he did. I am very pleased with my experience at Chandlers BMW, H

Sales

Everything was done correctly in spite of my last minute purchase.

Sales

John Payne is always on hand to answer any question I have, very patient, and makes the process always very smooth and enjoyable.

Sales

the best local centre

Sales

John is always knowledgeable and helpful and goes above and beyond to make sure the buying experience is 1st class

Sales

As I and my family have always had the best experience. What is lacking from every other dealer and franchise is fun, and they deliver every time.

Sales

All the staff I came into contact with were courteous and attentive. I've stated previously the sales executive I dealt with had the patience of a saint whilst we had to deal with BMW Finance.

Sales

Tom Weaver is always a pleasure to deal with. Having bought two previous vehicles from Tom, he was our obvious choice for a third!!

Sales

Prompt and quick handover...nice and simple.

Sales

Jason Bolwell gave us 100% of his time and attention to ensure we were happy

Sales

Prompt service and explained everything thoroughly

Sales

Was an extremely positive experience and I am really pleased with the final outcome - my lovely new car

Sales

as above great product and a professional salesman. we don't want some wide boy in a cheap suit messing us about. we always get treated well at Chandlers.

Sales

Very good and attentive customer service from my sales representative, James Wells.

Sales

Dealing with Tom was great

Sales

Excellent service from start to finish. Very impressed with the care the salesman took throughout the process. Delighted with Chandlers Hailsham.