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About Chandlers Hailsham BMW

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Mark Bridgland

Head of Business

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I booked the service online and chose a specific service based on what I could budget for that month. When at the centre the service that was listed on the work sheet was a full, and much more expensive, service.

Service

Would have given maximum score but service indicator was not updated on the dash board and I have to return for that to be completed.

Service

Very happy Chandlers was able to fit me in at short notice to undertake my end of warranty check. However I was promised a call back after it was discovered my alloy wheels have corrosion and whether these would be covered by the warranty. No call !

Service

Service team and work were very good. Complimentary vehicle wash was mediocre.

Service

Friendly efficient staff, loyal customer recognition.

Service

So we'll looked after.

Service

the time taken was rather more than promised

Service

No problem with the service /MOT - Car Valet more dissatisfied as I paid for the additional valet and the car windows were not clean and the bodywork had streaks .

Service

My car was collected and returned at the times stated and was very satisfied

Service

They carried out an additional service requirement to save me another appointment in a month or and were generally extremely helpful.

Service

Every endeavour to be efficient.

Service

Very helpful and attentive staff

Service

When I rang to book the first service I was told I did not have a service package despite buying this from the company. However this was quickly sorted out and everything went fine from then on.

Service

Nothing not to like other than the cost

Service

The recall was done , curtesy car supplied

Service

Staff very helpful.

Service

Service carried out within time and vehicle presented back to the customer in a clean and most acceptable standard.

Service

The entire process was slow and methodical. All options were explained and fair negotiations took place.

Service

MOT passed and other items carried out well.

Service

Actual service very good but see comments above which detracts severely from overall experience.

Service

Work carried out promptly. Good feedback via vehicle health check.

Service

Car had to go in three times in total to fix the issue for a total of 2 weeks. The whole process from initial booking to completion took nearly 2 months. I also still have a rattle from a speaker which I was told had been replaced

Service

Just not hitting the mark!

Service

Disappointed that having had the car for two days, it was handed back without being washed & vacuumed. Why was it necessary to change the seat position to something resembling the layout of a deck chair?

Service

Again, couldn't ask for more. You can tell they work extremely hard and are being managed by someone who clearly knows what they're doing!

Service

Perfect.

Service

The service dept is always first class

Service

Always keeping me up to date when I bring my car in!

Service

Disappointed with the service plan sold when I purchased the car. It has been referred to the sales manager but no answer received yet.

Service

The problem was solved and each time the car got washed too - saved me a lot of time.

Service

My service was completed promptly and without any hassle

Service

The service on my car was of a high standard so nothing more to say.

Service

Service at Chandlers is never in doubt

Service

The security camera model 1 had to be replaced due to a fault. Should have been advised what software etc was required by my phone to use the new model. Unable to set it up at chandlers in the time available. Not a product I would recommend.

Service

Not always confident that service items are carried out correctly

Service

It owed have been helpful for the service work to have been done while it was waiting rather than at the last minute (which we had to cancel due to time restraints)

Service

Phone call to discus service requirements. Video to show situation at various points

Service

Job professionally completed.

Service

Polite and efficient staff

Service

Felt it was not investigated thoroughly. Vehicle given back to me very quickly.

Service

Chandlers are very good, but have a history of not calling back when contacted. This has happened several times, including just prior to the recent service. A small point, but very annoying when it happens. Just takes the edge off excellent!

Service

Problem with water being trapped in wiper Recesses could not be solved After consulting 4 series owners forum It is a design fault BMW should redesign

Service

No problems very courteous staff

Service

very professional team

Service

There was a very irritating rattling sound emanating from the front of the car when my vehicle was returned following the service. When I returned the vehicle to the BMW garage the problem was sorted effectively and efficiently.

Service

The service department was very professional and accommodating. The fault with our car was quickly identified and then booked in for rectification. The whole way through we were kept updated and Chandlers dealt with everything regarding the warranty.

Service

Good service but disappointed with car not looking clean after having it for 2 days. Meant to have been cleaned.

Service

It was only a light bulb but they cleaned the car, checked tyres and brakes and look after us well.

Service

I strayed to Cooper in Tunbridge Wells for my last car GM14 ADU and have absolutely no complaints about that dealership in any way - but the design of the premises and location are dreadful certainly compared with Chandlers.

Service

The car was ready early and costs as expected

Service

As usual they performed to a very high standard.

Service

Kept to time as advised

Service

Additional time spent in the showroom to clean the car. Cleaning standards were very poor, I normally use Cooper BMW in TW but have recently moved to Eastbourne, a much higher standard at Cooper.

Service

car serviced in quoted time

Service

did the service and finished in the agreed time great

Service

Poor experience earlier in the year.Fairly satisfied rating - as issues took 4 months to address. Broken spring was missed on 2 separate checks & only found after the 2nd check during MOT on same day.However, Customer service level greatly improved

Service

I've started experiencing long delays at the reception desk before someone will acknowledge me and on one occassion left the building when I wasn't seen after 15 minutes. One of the reasons for buying a BMW was the initial reception desk contact.

Service

The vehicle I sent in for a cosmetic repair was delivered back to me to an unacceptable standard - after a delay to the quoted time for the job. In addition it cam back with more issues than it went in with. The vehicle is still not up to standard.

Service

The service and follow up call were fine and what I'd expect from BMW. The gent had a personality too which was good. (Maybe there's someone who could train the girl who answered the phone in the morning?)

Service

Efficient service staff who kept me informed on progress and kept to the time they had quoted

Service

Great service

Service

if my MOT hadn't been free I would have been more dissatisfied.

Service

They could have pretended something more costly needed to be done but minimised cost to us and dealt with the issue at the first visit.

Service

Only had a recall repair work undertaken by Chandlers and that was good.However was disappointed that an invoice wasn't issued as evidence that the recall had been done for my records

Service

Friendly staff that dealt with my problem there an and then.

Service

V.good service.

Service

See above. Everything done on time and value for money

Service

Nothing was to much trouble.

Service

They knew straight away what the problem was likely to be (they were correct) , it was sorted promptly and they kept in touch to let us know what was happening.

Service

Helpful staff and work completed in a timely manner.Car returned clean.

Service

Work completed on time as arranged.

Service

Never had a problem

Service

They did the job they were asked to do

Service

As above, however the service team did all they could to assist me when I was at the centre even arranging a lift home when they couldn't find a courtesy car. Tanya Whitlock from the mini team went above and beyond.

Service

The service was a bit rushed as there is not enough engineers as I was informed.

Service

Everyone was helpful but It was very disorganised when I returned at planned time to pick up my car.

Service

Tom was very helpful and gave us time to take things in . Very informative and did exactly what he said he would do . Service that day was excellent

Sales

From the start to the finish our experience has been excellent

Sales

I'll give a high score because of the individual performances some of the processes were not as good

Sales

The BMW Centre is very well organised and looks good. The staff were very professional, respectful and friendly.

Sales

Extremely good service

Sales

I was told every step about the cars delivery and all the paper work

Sales

Professional, clear advice

Sales

very good service

Sales

Not sure how it could be better or smoother ... maybe an M- keyring for and M-car

Sales

Excellent salesman

Sales

Always well looked after

Sales

The BMW sales representative was very helpful, knowledgable and courteous

Sales

The salesman was both really knowledgeable & helpful