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About Chandlers Hailsham.

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All done on time

Service

Completely seamless

Service

Great service from Derek & team. Really helped out with a major problem and couldn't have helped more.

Service

As above uneventful and efficient.

Service

Quick helpful response to problems experienced whilst car in Europe.

Service

Video sent to me advising of some issues. Advised that the service adviser would call me.No call and nothing mentioned upon collecting my car.

Service

Works completed goodone on one service goodAll took to long for changeover.Seems that the service dept are chasing their behinds, not organized.See below

Service

Quick efficient and return clean and tidy

Service

Very accommodating since I had to travel over a 100 miles. Chandlers were able to reschedule my mot at short notice due to their ramp being out of service.

Service

Great customer service

Service

Nothing was too much trouble, and considering it was all recall work the service I received was excellent.

Service

I was always kept in the loop and the progress video is a great idea

Service

Great service as usual. Always polite. Nice environment to wait in.

Service

I was very worried my car had developed a serious fault but the staff allayed my fears.

Service

Friendliness, being made to feel that you mattered.

Service

Always get first class service.Derick Ashford is credit to Chandlers & bmw with his product knowledge.

Service

Chandlers have always gone the extra mile to ensure they make their customers happy. Service is professional and very friendly, not to mention the complementary niceties like coffee and tea brought with a smile.

Service

See above

Service

efficient and speedy.. having said that I did ring up myself to ask when they could do the recall work.

Service

Work was rectified without any hassle and a smile! ?? (appalling workmanship carried out by Berry Heathrow)

Service

As stated- 15 minute unnecessary wait on collection and no service paperwork

Service

As recorded aboveI was not correctly advised on how long car would be in for at the time of booking and on the day the was delay / miscommunication on when car would be ready.

Service

Issue with steering wheel not resolved

Service

Work was completed on the time they said

Service

I arranged to pick up an i8 for a 24 hr test drive 2 weeks prior to test drive, When I arrived to pick up the car , salesman said they thought I was coming the following week . Luckily the car was available but in a filthy state . I washed it .

Service

Arrived on time to collect car. Kept me informed. Love the video! Polite staff.

Service

Because you seem to use service staff that are not experienced enough. You serviced my car, told me how much tread I had on my tyres but didn't tell me they were under deflated by quite a lot....though the car didn't warn me either.

Service

Completely satisfied does not really reflect my experience. I would describe my experience as a customer as outstanding.

Service

Excellent and very professional

Service

They mess about every time my car goes in

Service

We put our car in for it's first Mot and because we were going away and needed to tax the vehicle whilst abroad Chandler surprised us by doing the first service at the same time.

Service

It was routine although I was told my break pads were worn . But when I pointed out this was a new car with just 3,000 miles she checked and was wrong

Service

Issue dealt with quickly and effectively.

Service

On each occasion I have visited Chandlers, I have found the staff to be friendly, courteous and very professional. The explanations of the work carried are always very clear and I found the video if the health check very useful.

Service

Top mechanics and equipment so you know the job is done right

Service

See remarks for previous question.

Service

No problems, my car was picked up from my home and returned cleaned and with the camera fitted - good service.

Service

The servis staff were right on the ball, no problems sorted straight away .

Service

See above.Completely clean bill of health, yet it cost more than I was quoted.

Service

Ok once you are there and in the system

Service

The team at Chandlers are always professional and even make time to see me even when busy

Service

Courtney was extremely helpful and efficient

Service

The Service Advisor was friendly and helpful, everything was explained.

Service

Service and staff fine.However when booking asked what cost for service plus changing pads as car over 5 years old. Told £169.00 per item. cannot reconcile this with final bill. Please clarify. Been on holiday to today so not able to query earlier

Service

efficient and polite

Service

Kept me informed, car returned clean and on time

Service

The members of staff were all very friendly and efficient and the car was completed in a timely manner. I particularly liked the video e-mailed to me whilst I was still at the dealership giving me an overall commentary of the condition of the car.

Service

All carriedvout with no fuss or bother

Service

Booked 90 min service , all done in time , excellent facilityCustomer service from Emily Holman was excellent.

Service

Friendly, prompt, efficient.

Service

Quick and efficient. Followed all requests whilst vehicle was in their care

Service

The service itself was fine.

Service

Free pick-up service. Very friendly staff.

Service

Carried out straight away and back on the road

Service

All of the team at Chandlers Hailsham are exemplary. Every part of the service they deliver is carefully thought out and delivered to the highest standard by a fantastic team.

Service

As always staff were helpful and informative.

Service

Very poor service. Have been without a car for nearly two weeks

Service

Local and convenient, very welcoming and competent service

Service

Always welcomed, comfortable seating, drinks available.

Service

A great service & at a reasonable price

Service

Overall I have nothing to complain about!!

Service

Once again I was looked after by a. My salesman and b. The service team

Service

Nothing was too much trouble, the car was inspected immediately upon arrival, a loan car was provided and the worked carried out within 24 hours.

Service

Polite, helpful, free coffee & biscuits and I can work whilst I wait

Service

Great car, with great extras

Sales

I got what I wanted.

Sales

Pleasant staff prepared to consider my requirements and meet me to a suitable decision