All done on time
Great service from Derek & team. Really helped out with a major problem and couldn't have helped more.
As above uneventful and efficient.
Quick helpful response to problems experienced whilst car in Europe.
Video sent to me advising of some issues. Advised that the service adviser would call me.No call and nothing mentioned upon collecting my car.
Works completed goodone on one service goodAll took to long for changeover.Seems that the service dept are chasing their behinds, not organized.See below
Quick efficient and return clean and tidy
Very accommodating since I had to travel over a 100 miles. Chandlers were able to reschedule my mot at short notice due to their ramp being out of service.
Great customer service
Nothing was too much trouble, and considering it was all recall work the service I received was excellent.
I was always kept in the loop and the progress video is a great idea
Great service as usual. Always polite. Nice environment to wait in.
I was very worried my car had developed a serious fault but the staff allayed my fears.
Friendliness, being made to feel that you mattered.
Always get first class service.Derick Ashford is credit to Chandlers & bmw with his product knowledge.
Chandlers have always gone the extra mile to ensure they make their customers happy. Service is professional and very friendly, not to mention the complementary niceties like coffee and tea brought with a smile.
efficient and speedy.. having said that I did ring up myself to ask when they could do the recall work.
Work was rectified without any hassle and a smile! ?? (appalling workmanship carried out by Berry Heathrow)
As stated- 15 minute unnecessary wait on collection and no service paperwork
As recorded aboveI was not correctly advised on how long car would be in for at the time of booking and on the day the was delay / miscommunication on when car would be ready.
Issue with steering wheel not resolved
Work was completed on the time they said
I arranged to pick up an i8 for a 24 hr test drive 2 weeks prior to test drive, When I arrived to pick up the car , salesman said they thought I was coming the following week . Luckily the car was available but in a filthy state . I washed it .
Arrived on time to collect car. Kept me informed. Love the video! Polite staff.
Because you seem to use service staff that are not experienced enough. You serviced my car, told me how much tread I had on my tyres but didn't tell me they were under deflated by quite a lot....though the car didn't warn me either.
Completely satisfied does not really reflect my experience. I would describe my experience as a customer as outstanding.
Excellent and very professional
They mess about every time my car goes in
We put our car in for it's first Mot and because we were going away and needed to tax the vehicle whilst abroad Chandler surprised us by doing the first service at the same time.
It was routine although I was told my break pads were worn . But when I pointed out this was a new car with just 3,000 miles she checked and was wrong
Issue dealt with quickly and effectively.
On each occasion I have visited Chandlers, I have found the staff to be friendly, courteous and very professional. The explanations of the work carried are always very clear and I found the video if the health check very useful.
Top mechanics and equipment so you know the job is done right
See remarks for previous question.
No problems, my car was picked up from my home and returned cleaned and with the camera fitted - good service.
The servis staff were right on the ball, no problems sorted straight away .
See above.Completely clean bill of health, yet it cost more than I was quoted.
Ok once you are there and in the system
The team at Chandlers are always professional and even make time to see me even when busy
Courtney was extremely helpful and efficient
The Service Advisor was friendly and helpful, everything was explained.
Service and staff fine.However when booking asked what cost for service plus changing pads as car over 5 years old. Told £169.00 per item. cannot reconcile this with final bill. Please clarify. Been on holiday to today so not able to query earlier
efficient and polite
Kept me informed, car returned clean and on time
The members of staff were all very friendly and efficient and the car was completed in a timely manner. I particularly liked the video e-mailed to me whilst I was still at the dealership giving me an overall commentary of the condition of the car.
All carriedvout with no fuss or bother
Booked 90 min service , all done in time , excellent facilityCustomer service from Emily Holman was excellent.
Friendly, prompt, efficient.
Quick and efficient. Followed all requests whilst vehicle was in their care
The service itself was fine.
Free pick-up service. Very friendly staff.
Carried out straight away and back on the road
All of the team at Chandlers Hailsham are exemplary. Every part of the service they deliver is carefully thought out and delivered to the highest standard by a fantastic team.
As always staff were helpful and informative.
Very poor service. Have been without a car for nearly two weeks
Local and convenient, very welcoming and competent service
Always welcomed, comfortable seating, drinks available.
A great service & at a reasonable price
Overall I have nothing to complain about!!
Once again I was looked after by a. My salesman and b. The service team
Nothing was too much trouble, the car was inspected immediately upon arrival, a loan car was provided and the worked carried out within 24 hours.
Polite, helpful, free coffee & biscuits and I can work whilst I wait
Great car, with great extras
I got what I wanted.
Pleasant staff prepared to consider my requirements and meet me to a suitable decision