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About Chandlers Hailsham BMW

Our commitment to you is to maintain the highest possible standards at all times.

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James Copper

Service Manager

Matt Quarrington

BMW Product Genius

Jake Smith

Service Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Lee was excellent.

Service

Job was done fast.

Service

Excellent service

Service

They have looked after my needs well. A little let down when specifying car as I think I was a little mislead by sales person and did not get quite what I was expecting.

Service

All carried out as agreed

Service

see above

Service

Pleasant and helpful staff

Service

Efficient and effective

Service

Appropriate answer

Service

They completed everything I asked them to do quickly and competitive on the price too!

Service

Very accommodating to an issue around a lost key. Excellent service.

Service

Very efficient in all that was done.

Service

Great service from all the team from the head of business down

Service

As above, Adam is a great asset to Chandlers- service doesn't get any better than this.

Service

Fabulous and attentive service with good feedback

Service

Very helpful staff and good communication

Service

Smooth

Service

Good service under difficult circumstances

Service

Well organised and on time

Service

Car was not cleaned due to COVID!?

Service

Can't really fault the experience I have had so far. Booked the service via the website, reminders sent through. Local branch called the day before to confirm the booking and great communication. Previously an Audi owner and would say service on par.

Service

Did what I needed and friendly and CNN professional service

Service

Good communication

Service

no Issues

Service

Was smooth and every one was help full from reception to service department

Service

As above

Service

Very happy with the work

Service

Easy contact to set up the service; my personal input very appreciated and costs were acceptable.

Service

Welcoming staff and speedy experience especially during these COVID times. Loan car was arranged as requested

Service

All my questions where answered succintly

Service

All staff and service was excellent by everyone, particularly Lee Portingale who was my direct contact during the work being carried out and his communication and service was fantastic.

Service

My F25 is 40 months old and had water ingress on the reversing camera making it unusable. BMW contributed the spare part free of charge and I paid the labour. Jake Smith at Chandlers was very helpful and knowledgeable about the brand.

Service

Very satisfied with the service I received also I would like to give Derek Ashworth a mention from arriving at the dealership to collecting the car he kept me informed as to the progress of the car, once again thank you Derek.

Service

Helpful staff and who were able to answer my questions

Service

Efficient service.

Service

Great comms, no messing around or waiting around.

Service

always very friendly and helpful. very secure and good social distancing measures put in place - but always found them to be good.

Service

Great

Service

I was kept up to date at all times with the progress and car was ready ahead of estimated times

Service

See above

Service

Always courtious and happy to resolve any queries fairly and quickly.

Service

Great communication, kept me in touch with timing

Service

As above

Service

I had an excellent experience with the Service Department at Chandlers Hailsham.

Service

Same as above

Service

Not completed on time and kept informed of the process

Service

The service manager is on point and it's nice to see someone who is working along side his staff. Could not fault him.

Service

Everything as expected

Service

Great service. Jake was very friendly and efficient and explained the service plan really well and kept me informed throughout.

Service

good

Service

Staff are always great at Chandlers Hailsham

Service

Same as above

Service

Brilliant I love that they always do a complete check over of the car too to check for any advisories I

Service

The Hailsham branch have always been polite and efficient. Everything runs like clockwork.

Service

Diagnosis of the fault was clearly explained, as was the likely cost of repair.

Service

Action taken by staff justified my continued loyalty to the brand and dealer.

Service

Same Answer as above

Service

First class service

Service

I was looked after by Jake who was extremely helpful and professional from start to finish. Went the extra mile several times

Service

All issues resolved efficiently and quickly. Very professional and customer focused.

Service

All staff have been extremely helpful, courteous and very knowledgeable

Service

Great service and car

Service

This was an MOT visit and the information regarding necessary work both present and future was clearly communicated.

Service

Availability, communication and resolution of the reported problem.

Service

Again, what distinguished Chandlers BMW Hailsham's service was the support from Mr Ashford. Not only was he sympathetic to what I was experiencing, he gave me regular updates on the progress of the work and arranged for a rental car to tide me over.

Service

Effortless, friendly, and happy to help attitude

Service

Very satisfied - the original brake fluid change was done quickly and smoothly. Lovely video presentation. Also had some on the spot enhancements carried out through the body shop, who again couldn't have been nicer.

Service

Top quality service by superb staff at Chandlers making my visit most enjoyable. From the moment I walked in I was made to feel I was at home with friends. Well done to all.

Service

The front of house staff in the service area at Hailsham have a fantastic grasp and understanding at a level of detail that is impressive and really helpful. Always friendly, welcoming and ready to help. One of the reasons I'll be buying BMW in May.

Service

Seemless service.

Service

Very pleased with the prompt and efficient handling of our service and MOT which was completed faster than expected. This was particularly important to us because we waited in the showroom for the work to be completed.

Service

The service here was perfect, the woman at the desk was friendly and helpful and the service advisor was great, honest and warming in his tone and kept me up to date with what was happening with my car.

Service

Never any problems good staff and good service.

Service

Work was carried out to my satisfaction. Additional safety issues were pointed out and rectified to a reasonable cost.

Service

Friendly experienced Service desk people.

Service

Each time Chandlers have serviced my car I have been very happy with the communication I have received throughout the day and the service was carried out very professionally.

Service

Very friendly

Service

As above

Service

Friendly and professional service. I will continue to use Chandlers Hailsham

Service

Great! Jake was very understanding and professional!

Service

Exactly what I expect, easy to book, drop off, collect and a courtesy car. Very friendly staff, frictionless experience.

Service

As previously advised, no issues at all and all very efficient

Service

Because of covid they couldn't clean my car but said they'd give me a voucher but we both forgot about this. But efficient service.

Service

Lee was friendly and helpful. Mainly a warranty repair but couple of extra things came up which were dealt with

Service

I was kept informed throughout the day my car was with them and happy with the outcome of the recall which was explained clearly.

Service

Very good, attenttive and accommodating service.

Service

Always satisfied with Chandlers Hailsham! Great experience and amazing staff

Service

Again very professional and good customer service.

Service

First class experience as always even in the current climate, although I missed the opportunity to have a coffee.

Service

Again I was kept informed, a great job was done.

Service

Everything was carried on in professional and timely manner

Service

Very friendly efficient and professional.

Service

Great service, Tanya bent over backwards to get my tyre sorted within the day, even though they didn't have in stock. Had my car back by 3.30 with a new tyre.

Service

Excelent Covid protection procedures. Clear instructions and hand over procedures. The 30 minute session with the car guru was very enlightening.

Sales

I cannot fault them. Everything was made extremely clear. It was actually easier to find and buy the vehicle directly from chandler's than it was through any of the aggregator sites.

Sales

Excellent handover and all on line mostly

Sales

I was satisfied with them as every think was done to date with no errors

Sales

Seamless handover and great experience John Payne is simply the best

Sales

Again excellent, Covid safe throughout and the handover was seamless

Sales

Again James was amazing, nothing was too much for him.

Sales

John from chandlers in Hailsham was 1st class. Friendly, professional and couldn't do enough for me.

Sales

Handover process was not fully conducted but could not be fully completed due to covid restrictions, dealership not at fault.

Sales

Excellent given restrictions

Sales

Great the car was in the hand over bay, minimal paperwork to do on the day as all done prior to the collection via email.

Sales

Had a couple of minor quality / build issues with the car shortly after delivery. These issues were quickly and efficiently resolved by the sales & service centre teams to my satisfaction.

Sales

Although the service was limited because of COVID restrictions we were well looked after.