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About Chandlers Hailsham BMW

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficient and professional

Service

Everything was done as expected

Service

Nothing is too much trouble

Service

Sorted everything I wanted done and the women on the service desk was excellent, I believe her name was Tanya.

Service

Always a great experience when I come in, car is always serviced to the highest standards and my money is never wasted.

Service

It’s really bad guys. Best discussed by phone

Service

I just found everyone very polite

Service

When maintaining an older vehicle one must have experts that know and remember the vehicle when new.

Service

Overall good with just minor concerns

Service

Very good

Service

Always courteous and thorough. Lee Portingale kept me up to date throughout.

Service

Attention to detail is superb

Service

A bit of upset over two bar.

Service

Staff are always very polite and attentive. I am made to feel that I am a valued customer. Showroom is always immaculate and the coffee is good!

Service

Staff were very friendly and came over as I was in my own to enquire as to how I was enjoying the car - the dealership has a particularly engaging approach to customers.

Service

Chandlers offer exceptional service.

Service

Overall so happy with the work done and so happy

Service

Once I’ve accessed the correct area, all is well.

Service

Excellent service but no invoice and no specification of what I needed to pay.

Service

They are always very courteous and helpful.

Service

Professional, polite, quick but still people you can talk to.

Service

Would have been perfect if I hadn't needed to return the following day for the second tyre. Having said that I would add that dropping me at work and picking me up afterwards made it okay. Perhaps you could keep more tyres in stock if possible.

Service

Again, I was ver happy with the particular staff member who looked after my exchange and purchase needs.

Service

Knowledgeable and pleasant staff. Car service completed as promised. Tanya Whitlock was great.

Service

I asked if someone from sales would call me as i’d like to change my car and thought that as they had my car they could put some figures together for me. This didn’t happen.

Service

Excellent from initial booking to departure.Flexible ,Very helpful and even good coffee

Service

See above.... And issue resolved.

Service

It could not have been dealt with better. I needed to collect the car by mid afternoon. I did. I wanted the bodyshop to review a minor prang.Quote obtained on the spot.

Service

Nice people, good service, but can be expensive

Service

Everything done as epected

Service

Excellent when you eventually get through. The phone was never answered and you could be on hold for ages and then cut off. This aspect was atrocious.

Service

First class dealership with excellent customer focused staff throughout the whole organisation.

Service

I would have liked more slower time having the controls explained.The tyres were wrongly pressurised by one bar I found out awhile later.Closing the car bonnet experience not as easy as the book indicates I had to drive in and be shown how to do it.

Service

Very helpful, efficient staff and service engineers who I trust to look after my car. They kept me informed of the work that needed doing and what was involved and, on completion, my car was washed and sparking clean ready for collection.

Service

Carried out the work required, reported back and punctual collection / delivery of the vehicle

Service

Thorough check and good feedback

Service

Fault diagnosis took too long and ultimately have not been fully rectified

Service

Poor communication difficult to get hold of and could not tell me what the service light was for until after it was booked in. Did listen to my complaining however and knocked £20 off the bill as they could see how ridiculous the situation was .

Service

Servicing itself good but see above!

Service

Chandlers Hailsham BMW were great. They are kind, friendly and aim to achieve what’s required. The service manager James Copper was outstanding. Had it not been for him, I might have lost interest in the BMW brand. There needs to be an army of him!

Service

Pleasant staff understood what was needed and contacted me at home

Service

Effective and efficient

Service

Friendly, polite and kept me informed as the work progressed.

Service

The Service Manager Derek Ashford ensured our undriveable car was able to be repaired in time for us to collect the next day when we were due to return home and arranged a courtesy car until it was

Service

Chandlers always look after me as a customer in a very friendly and professional manner

Service

Excellent customer care

Service

would be 5 but forgot to stamp my service book

Service

Helpful from initial advice to reception warmth, service follow up and video and hire car arrangement

Service

Very satisfied with welcome from the entire reception and service team at Chandlers Hailsham. I was particularly pleased with service provided by Steve who kept me fully informed on progress of what turned out to be quite a lengthy service visit!

Service

Easy process with good client handling skills

Service

The service was fast , good Video presentation.

Service

Nothing to much trouble from the minute you walk through the doors

Service

everything carried out as stated

Service

Excellent customer service

Service

Same reasons as above plus phone calls weren’t returned as promised until after repeated requests.

Service

happy with the service and what was done but a little disappointed in a fault that was missed

Service

Prompt efficient ,friendly service. Work carried out fully explained.

Service

Because I did not receive a full report.

Service

Derek Ashford very helpful and knowledgeable. Great service from him and the team

Service

Great personnel service. Was treated as a valued customer and the staff couldn’t do more to help. Always impressed with Hailsham Chandlers.

Service

Cleanliness of the steering wheel and door handle let you down

Service

Service was good and staff very helpful

Service

Polite staff comfortable environment done what they said

Service

There was no receptionist on arrival. I was advised by a member of staff to take a seat in the waiting area where I was left unattended for some 20 minutes. During this period other customers were directed to the service team and processed before me

Service

I always get excellent service from the team at Hailsham.

Service

I cannot fault the top level service I received.

Service

problem with the car was sorted very quickly

Service

Excellent pickup and drop back car service and very good car service with everything completed in good time

Service

Fault with my car, BMW Hailsham fitted me in the same day and were swift to diagnose the fault. The great part was even though my warranty has just expired they covered the cost of the repairs on goodwill. I am so overwhelmed by the generosity.

Service

All work was completed on time and to a high standard.

Service

1st class service, professional and engaging. Same as above

Service

The problem with the BMW persists

Service

They kept me informed of the problem

Service

Was made to feel welcome sat the garage

Service

The member of staff who dealt with my requirements was very thorough & professional, he spotted me at reception and called me over knowing I had to get away by a certain time. Very good service.

Service

I had my car review sent to me after the work was done .... !!!

Service

good sales agent and follow up

Sales

Agent thorough and made time for questions.

Sales

The car was delivered on time and didn’t experience any problems.

Sales

John Payne excelled with his friendly and helpful approach throughout the process. I cannot fault his customer service. It was a pleasure dealing with him.

Sales

Informed of when the car was available.Was a special moment to see my new car looking very special in its own room when I went to collect.Dealership kept in contact and were prompt throughout.

Sales

All staff involved clearly knowledgeable re product and supplied clear and informed answers to questions. Friendly and approachable.

Sales

Staff made sure we understood features on car, and made aware they are there if we need help in the future

Sales

Courteous staff

Sales

John was an absolute pleasure to deal with

Sales

Good show room & great sales staff.