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About Chandlers Hailsham BMW

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Mark Bridgland

Head of Business

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All queries I had were answered

Service

I have always been completely satisfied with Chandlers, but on this occasion the car had not been cleaned, despite the fact that it was with you all day and the service itself took about two hours. I was told that I could bring it back another day.

Service

Sorted my issue with my app not pairing up to the car and alignment of bonnet sorted so very happy. 1 week was a long time to sort it through.

Service

Polite and helpful.

Service

The minor communication issues in Service dept at check in prevent giving 5/5

Service

We did not have to wait on arrival and the staff were very efficient and gave the impression that nothing was too much trouble

Service

There was a glitch in the service I recently received when, instead of having to wait 2 hours for my car to be serviced it was 3 hours. In between BMW employees' staggered lunch times I was forgotten, as my documents did not get passed on.

Service

The only thing that made it better was the young guy who tried his best to settle another mistake.

Service

Still have a problem

Service

I was not warned about these fault codes DTC: 4390,Boost temperature sensor; signal too high/low, open circuit / circuit malfunction DTC: 41F2,Activation, electric fan DTC: 4A18,Alternator mechanical fault DTC: 4A66,Power management......

Service

Ainsley Graham was very helpful as usual

Service

V good on service side by engineers. Waiting 20-30mins on a call these days is amateur & unacceptable. Last year it was 40mins. Waited 20 mins twice I was then not put through, had to redial & wait again. Need to improve reception service

Service

Very good customer experience

Service

Car was mot'd promptly. I was notified by phone when it was ready and the car was washed. Thanks

Service

because I was

Service

The sales team of Barry Tyrrell Curtis and john Payne are first class.the sevice department are outstanding in making sure you kept informed on what's happening to your car.abbey has been a star and the technician who sorted my fault out.

Service

No obvious information on range of cars available as something to pass the time while waiting for the car. A bit boring.

Service

All enquiries and queries dealt with in a business like manner.

Service

The problenm was a software issue which took several hours to rectify and unfortunately there are still some issues that need sorting out

Service

Car was in for its MOT which it passed

Service

One simple thing - such as tyre pressures was not fully addressed despite being advised that it had. Consider the lack of confidence this gives to a customer

Service

A good service

Service

Could not get through to anyone, before and during the service. very frustrating

Service

Fantastic support from beginning to end from Steve Packer and cannot complain about anything from the service received from any of the team.

Service

Good

Service

Sometimes the customer service is not great. . Can't get through to the local service department . When messages to call back are left, no call back is received . No courtesy vehicles available at the moment

Service

The cost of the work was not discussed before the service... It came as a complete and expensive surprise

Service

Superb

Service

Friendly & prompt service

Service

All went well except it would have been useful if the service agent had warned me BEFORE the update that some (looked like all) the settings would be deleted. I was only told on collection that this was the case!

Service

Work done as discussed with the technician.

Service

Nothing to much trouble all the staff seem enthusiastic and pleasant

Service

The Team at Chandlers Hailsham are exceptionally helpful and friendly. They work really well as a team.

Service

Good coffee and newspapers and nice surroundings helped the wait

Service

My car was in for a rear light replacement due to warranty claim because of excess condensation in the light, I struggled to get this work authorised by Bmw UK. More details in my comments below.

Service

Very smooth service

Service

Wrong spare part obtained (though I was grateful for the ready offer of a loan car)

Service

Tyre pressures all different on return

Service

it was not offered a spare car to me during the service which was few hours long.

Service

comfletely sarisfied says it all

Service

It is almost impossible to speak to the individual dealing with your issue although I think members of staff owning an issue is brilliant. Often phone calls are not returned and second or third calls are necessary to get through.

Service

With the actual work done by the service department; completely satisfied. With getting in touch with the service department without having to speak to three different people in a contact centre; not so good.

Service

As above

Service

Everything went to plan

Service

Booked but not on list Courtesy car not ready, replacement did not have Sat Nav so go lost returning In for the day (Friday) told it would be Monday but got back Tuesday. Informed on way back Monday! I live in Purley! Eddie really helpful

Service

They have always been very good and make the experience a positive one every time.

Service

No problems, but took slightly longer to complete than promised.

Service

We were updated at every point and everything was clearly explained

Service

Always on time and expense fully explained.

Service

I was extremely impressed

Service

Good .welcome, quick service and MOT, cleaned car

Service

My main reasons are given above. I own an immaculate second hand 118i, and will never afford a new one, the owners of which are probably most feted and looked after in your flashy depot.

Service

BMW servicing arrangements as Chandlers have been outstanding and have accommodated my diary requirements always.

Service

Job was done and the car was cleaned.

Service

I turned up at the garage at the time I said I would to collect my car from it's service only to find it hadn't even been started. Also I had to call 4 times to get a quote for a broken fog light. I finally got a quote which was ridiculously high.

Service

Courteous and efficient staff

Service

They did not spot the problem when I took for service.

Service

Responsive and friendly service. Arrived unannounced with problem and within an hour was on my way in a courtesy car - couldn't have asked for more.

Service

Very quick, job done, no problems.

Service

I dealt with James Copper on the Service Department. A true credit to the dealership and why I will continue to use Hailsham over my local Chandlers. If only more staff were like him!

Service

Dealt with on time and courtiusly with good explanations and minimal delay

Service

I asked for prices for new tyres as these were highlighted on my service documentation. 2 weeks later I'm still for a quote.

Service

Friendly and informative staff

Service

I do not believe that the vehicle was checked correctly as the reported problems still persist.

Service

Completed the work as described

Service

A took a while to speak to someone who understood my problem and was able to accommodate my requirements

Service

Very helpful , knowledgeable and friendly staff. Very efficient operation.

Service

Work completed to a most satisfactory standard.

Service

When we booked the service we asked to also have new personalised number plates made and fitted. This was not booked, but BMW did carry out the request.

Service

Experienced no problems with the servicing department. They also managed to come up with a home delivery service

Service

Not given the 5 star because after service with valet of my car was a

Service

Derek was super helpful and didn't just simply check all the boxes for the service as some were done last year. Went the extra length to answer a couple of tricky questions re an older car

Service

Everything was done as specified and with a reasonable time. We were kept fully informed about the work being done.

Service

I was dealt with very well!

Service

Great service Completed on time.

Service

Excellent communication! An email the day before confirming the appointment was a nice touch and I was kept informed of progress throughout by Ainsley who did a sterling job.

Service

I was quoted an hour's labour charge which I disputed at the time. the labour came in far shorter than an hour, however my dealership revised the original quote and I paid less so ultimately satisfied.

Service

Jake was fantastic!

Service

Ainsley was completely professional, got a loan car sorted out even though there was no service car available.

Service

A video engineers report/ What more could you wish for!

Service

Did the work that was requested, end of warranty check and fixed the only issue I had.

Service

Fast and clear service

Sales

Please refer to my answer to question 1.

Sales

John Payne our sales Executive at Chandlers was fantastic and I would go to him again when I am looking for my next car.

Sales

It was quick, easy, and stress free

Sales

Really impressed with service received from John Payne

Sales

No problems

Sales

An extremely efficient salesman not at all pushy

Sales

The car was expedited to accommodate our holiday dates

Sales

I Have dealt with John Payne on purchasing my previous x5 and again he was very helpful and supportive during my recent purchase.

Sales

John Payne offered a great service and was on the ball.

Sales

Wayne was very laid back. No pushy sales, which usually leads to me walking away. He was informative, polite, very professional and a genuinely likeable personality

Sales

Car was 'wrapped up' when it was collected, Adam sent a picture beforehand which was a really nice touch and heightened the experience of collecting a new car, I was very impressed. Adam also connected me up to the system which was appreciated

Sales

Whilst the car was well prepared it wasn't quite to the standard of the new M140i I purchased in March.

Sales

Very pleasant experience

Sales

Perfect car, drives like a dream!

Sales

ordered car through carwow at a distance as local dealers to me won't match or get near. wanted a simple online purchase and collect car and that's what I got! John Payne at Chandlers Hailsham answered any questions I had promptly so recommend him.

Sales

I wanted to score this Completely Satisfied, as the salesperson we dealt with was very helpful. However, when we took delivery of the car on 6th April we did not notice that the car was actually damaged! It had a small dent on the bonnet.

Sales

All in all a very pleasant experience delivered by a great team.

Sales

We could not fault the professionalism and helpfulness of the sales team. Thank you

Sales

the ease of getting my hands on the car from the time I selected the deal

Sales

As mentioned John Payne Sales executive was very good would recommend him to anybody

Sales

Jason salesman at chandlers Hailsham could not be any better keeping us updated plus personal video of car when arriving at showroom.

Sales

Every one was very helpful, & made us welcome. Delivery was precise & trouble free.

Sales

As mentioned, the customer care at Chandlers is second to none, particular John Payne

Sales

excellent service

Sales

The purchase was smooth, however they couldn't accommodate my preferred collection time of a Saturday afternoon, stating that all new cars had to be handed over by 9am on a Saturday. Friends of ours picked their car up on a Saturday afternoon