Chandlers Hailsham Star Rating
Sales
24 comments from 52 reviews
Service
34 comments from 79 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Stain on passenger seat from old brake fluid"
"Car was collected before 10 00, but not returned until just before 19 00. It was also not cleaned."
"Very impressed with the gentleman on the service reception as he sorted me out with a courtesy car at short notice."
"Mot done as required asked dealer to remove stain not attempted. inspected car later in day found dry polish removed polish found deep scratch dealer denies knowledge left with £120 repair"
"Courteous ,professional and friendly staff."
"I received excellent service from service staff in the dealership."
"Vehicle taken to dealership as a result of breakdown at home address."
"New windscreen fitted but lefty dirty smeared"
"There was no problem at all."
"They were very friendly ."
"the dealer was very good at turning up and retrieving my car as agreed."
"Just brliiliant"
"The dealership staff are all very helpful especially Matthew in sales who puts himself out to help customers."
"My vehicle was collected from my property under warranty and I was a little surprised at the lack of feedback as to the progress of the repair"
"They do everything we ask of them."
"I had to wait an extra 45 minutes after the time they told me."
"Vehicle delayed by 20 mins at collection time."
"No one calling me back"
"Dealership team very welcomming and helpful.Was kept informed of progress and final outcome."
"I had to wait for 1 n half hours as aposed to the half hour originally suggested."
"I received a text about the service and I replied that the washer fluid had not been topped up. I didn't receive a reply to this."
"the car was well serviced but I was charged £20 for a valet and £4 for washer fluid. having paid a few hundred pounds for three years of servicing I found that petty. at these kind of prices, BMW should be trying to do more to please their clients"
"Totally satisfied"
"Rather frustrating, went for a tyre change but the equipment wasn't working so sent to a third party, didn't reset the pressure monitor"
"They said it would be an a hour and a half it took three hours."
"I had some difficulty booking the car in to get a problem investigated. I felt that I could have been kept more informed regarding the progress and status of the car diagnostics."
"Very helpful and obliging staff good enviroment and good customer service. On my visit 23 02 to collect the car I didnt notice at the time but I did not receive the service discount. next visit 06 03 because of a repeat of the issue."
"Very good, all questions answered satisfactorily"
"Work incomplete on first visit, car uncleaned on pick up, very poor"
"Could have diagnosed the problem first time so I don¿t have to take it back and i did tell then what I knew but then did not listen to me.0208"
"I thought the price of replacing a battery at £300+ was totally exhorbitant and the guarnteed for only 2 years."
"A great improvement has been noted in the past year or so Its now a pleasant athmosphere to be in."
"Efficient, courteous and on time."
"One was made to feel very welcome always there to answer any questions no matter how large or small ."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"I found the Salesman very pleasant and helpful and nothing was to much for him."
"The delivery lorry didn't have my car on it, had a courtesy car for a week"
"one of the best dealers we have dealt with."
"tom was on the ball grat sales guy"
"Car was 8 days late, not the dealers fault I believe"
"Very satisfied with purchase and the service given"
"My sales representative, Tom Buckley, was excellent through the whole process"
"VERY PERSONAL SERVICE WHICH WAS EFFICIENT WITHOUT BEING 'OVER THE TOP'. MR BARNES WAS VERY HELPFUL"
" I felt this time that the hand over process was a little brusque. In particular I was really disappointed to be told that I only had half a tank of diesel as there was a 50 limit. Seems shabby on a vehicle costing over 50k."
"The car was there when they said it would be."
"The service person Matthew Barns was second to none in every way , he even came in on his day off for me ."
"A big thank you to Matt Barnes for all his efforts"
"TOM BUCKLEY at Hailsham, Fantastic service"
"Chandlers will find you a car your interested in within their network and ship it to their showroom for a viewing, in our case Tom told us about a good deal on a new car which we took up, we find him attentive without being pushy."
"Chris Rooney was fantastic and helpful, not pushy."
"Kevin ****** was knowledgeable about the product range, offered useful advice on the model and options and kept me regularly up to date on build progress."
"Always good to see the sales person get off their chair to greet you."
"The sale was secured by being lent a 5 series demonstrator for several hours. Excellent service from Matt Barnes the new car came in 5 weeks."
"Marcus and Marcus were both very accommodating and made the experience very seamless"
"My enquiry, order was dealt with exceptional care. I found the experience of buying my new car an ease and was always well informed. Every expectation was met and I am enjoying the car. Thank you"
"Extremely helpful information and guidance prior to purchase. Very impressed with delivery and after service since including from the parrots accessories department."
"Cooper tunbridge wells not very good at all put me off. I went down to the Chandlers dealership. Matthew was very freindly he was very good. He is the best car salesman i have ever seen. Nothing was too much trouble. I will be going back to see him."
"I have bought probably more cars than I should have over the years so inevitably I have considerable experience of the car purchasing experience in a diverse range of dealerships. I have to say my most recent experience was one of the best."
"I have always found both service and sales to be excellent"