Resolution of failed i-drive system
Quick to let me know what the issue was: quick to resolve the problem too
Fantastic sales support. On service - not so good. Even the 'free' monthly wash left mud on the sills and fly marks all over the front!
All round efficient.
Paid the additional £20 for the full valet of my a car and when my wife collected the car it was not clean. The door shuts and rear seats were dirty, as was the glass.
Pleasant place to spend a couple of hours while the car was serviced
The service interval record wasn't reset at the time of the annual service .This meant on the 1st June I had message to advise car required a service. I had to visit a BMW/Mini Garage to get the reset done.
The service member of staff, Derick was excellent but the oil service and warranty work took 2 days, my car had been test driven by someone who obviously drove it as fast as they could and sterring wheel was covered in oil. All bodywork scratched.
I was told that I could arrive early and put the keys through the letterbox as I had to catch an early train. I did this but there was no letterbox and I had no way of identifying the key drop box so I had to miss my train (and a meeting) and wait.
All work quuickly andefficiently carried out
Because Chandlers manage to overcome problems and understand veery well how to help customers with theirs.
A friendly environment,always feel welcome when dealing with service teamDerek and Jake are great assets to the team
I have had repeated visits to effect a repair to a continuing repetitive defect - I only hope that this is the final time my car will need to visit a garage for the same problem
Appreciated collection and delivery plus car washed
Consistently good service and attention given by the service department representative
because staff courteous and basic service completed ok, however, kept waiting for 1/2 hour to make payment, due to internal staff meeting
All as expected from BMW, First class
James was excellent, always great service and would highly recommended the garage! James at MINI was equally as helpful when we had some questions in regards to the MINI
I had to call to find out when I car would be ready. I asked to keep the old tyre which had been removed from the car, but it had already gone, the car when driven back to my house had been driven in sport mode and had not be driven considerately.
I was advised that it was only an oil change and told it would take 1 hour took I hour and 55 minutes which meant that I had to rearrange my appointment. I was very unhappy about the lack of update.
Member of staff was very helpful
I am pleased to be able to say that the problem with my car now appears to have been fixed. There was an annoying noise/rattle from the tailgate. The car had been into Hailsham before but he problem was not resolved. Please thank the service dept
Service completed on time whilst waiting with very satisfactory cleaning.
Matt Dadswell is an asset to your company, I would defiantly recommend this centre as the agent was professional and approachable.
Very good, effective customer service in light of a fault found that meant I required a courtesy car. Got BMW to pay for part, much appreciated
I felt that with the exception of Emily Robinson and John Payne no one in the centre values my custom. The centre is disorganised with departments clearly not communicating with each other. Telephone messages left with reception are often ignored
ALL STAFF ARE PLEASANT & HELPFUL.tHEY ALSO keep you informed of what is happening
Staff are always most helpful and welcoming. I will have to see them next time I am passing as the message is still appearing that a service is due in May 2017!
Easy to book in, kept informed. Car was picked up dropped off. Perfect
Staff (Jake & Olivia) that I dealt with were efficient, friendly and kept me informed throughout. As usual I received an excellent service from Chandlers.
Very polite and friendly/helpful staff. Couldnt expect any better.Great service all round.. only problem is I bought a new car whilst waiting so a service ended up costing more than expected ??
The car came in for a technical recall item change, we were advised by one of your technical team there was a scratch on the bumper when he checked the car. We were asked if we would like the scratch to be polished away. We agreed to this. See below*
The service provided by the Hailsham team is excellent.
I phoned on 2 separate days and asked to be put through to service dept. which, I was told on both days was busy and they would call me back no one did. I then had to send an email to arrange a date for the service I got a reply 2 days later.
The car was dirty when it was returned having been in for a fault, which was unexpected.
There was nothing to complain about. Taking delivery of the new car was well handled, and the only slight hitch was a delay in providing the accessories ordered and agreed. But this was remedied within the week.
Very happy with the service provided.
Everyone was very helpful and efficient I called in for my car wash. I had a lovely coffee while I waited and everything was excellent. Overall a pleasant experience
Easy as always
wonderful people to deal with, cannot fault your service
everything was perfect - timing, friendly staff etc.
Professional and polite staff.Very good overall service from start to finish.
Service was quick and well addressed
Excellent service and advantage wash completed quickly.
On Time ,Polite personnel & a good job done
Derek and his team looked after me very efficiently after I had been given some incorrect information.
Everything was done efficiently, from pickup to drop-off.
Excellent customer care
The updating of the progress during the visit and the clear description of what was happening,
There were some communication issues that lowered the experience.
Excellent service. loan car whilst work was being done. Kept me informed of what was being done. Extended loan car whilst extra work done and until I could pick up the car
Easy to book and good pick/drop off
Derek in Service was very accommodating and kept me informed as to the progress of my warranty repair
I was kept informed, and wasn't kept waiting
As always I am well looked after
Great customer service as always.
My car was picked up timely. The driver was extremely nice. The service was done quickly and a video was sent to me to see exactly what was done. Can't really ask for more.
As always, top marks because your experts are reliable and efficient. Collecting and returning the car really makes my life easier because I work from home.
Emily Robinson was extremely helpful
Derek and Darren look after my X5; due to disablement I cannot drive anything else. I needed two emergency rebuilds: these were carried out in an exemplary way, well done to all concerned.
Jake took the time to explain what had been done. Very clear in unrushed manner. Another member of staff also made sure I was being seen too. Felt a valued customer which is getting rare these days.
Everyone was very helpful!
Prompt responses to my questions.
Great, personal and efficient service by knowledgeable service staff.
Car collected on time, serviced promptly and returned in good order. Furthermore, the performance of the car was greatly improved by the service. I had been frustrated by sluggish performance but had become used to it: this was completely changed.
People were great, but the price was far too high
They did what they said they would
Customer greeting was good and punctual. Service agent was attentive and efficient. Car swiftly repaired.
Emily is such a pleasant and professional person to deal with.
I don't like the time it takes and the level of detail required. You could share the detail once taken and retain and share with other BMW agents . This would then require only an update on future visits, you would need customers permission
Up to the minute progress reports. Polite professional staff. Although not expected there was a good wash and vacuum undertaken at no cost.
Overall, very professional approach, whilst maintaining relaxed environment.
I always find Chandlers staff professional, knowledgable, helpful and friendly.
efficient and quick service but drive train warning light still coming on
There appeared to be a problem with getting the necessary parts, but once they arrived then everything was fine.
Jake was great to deal with.
The work was completed on time and I was provided with a loan vehicle, albeit at a cost. The car was washed. Staff very friendly and efficient. Score reduced as drivers footwell not vacuumed.
Because every person you speak to is polite and very helpful
I was kept fully informed during the time my car was with Chandlers and given information about the cost.
top draw service
over the years I have owned many Bmws and have had to make many trips to the service departments.Chandlers Hailsham continue to excel in their customer care.
No problem with booking appointment or courtesy car. Reception on arrival friendly. quickly checked in cat sorted out straight away.Good communication from Derek all the time you had my car for repairs and investigation.
Quick, efficient, value for money
Great service from the initial booking to the works in the day
Outstanding attention to every detail.thank you.great fun also!
Usual level of close attention
Staff very helpful service very good
Always excellent attention and customer service
cted at the time specified. We were given a progress update and the car was returned as soon as possible.
Because that is the answer???
Attentiveness and helpfulness of John Payne
Everyone who we had any meeting with was professional to perfection.
John Payne was our initial contact and he supported us all the way through the process. If he was not available he gave us a contact within the team so that we were not left waiting. We couldn't ask for better.
Didn't feel pressurised. You had the right car immediately available at the right price.
Very good end to end process, I was kept informed at every stage as to what was happening. New car was delivered immaculately and revealed from under a cover. Great experience.
Very pleased, first time buying a BMW and certainly won't be the last. Very happy with the whole experience.
Good service, sales team very polite, friendly & very knowledgeable, very impressed.
We bought 2 cars from you and Matthew Barnes looked after us throughout the buying process, we were then passed to John for the collection of the car which we really enjoyed.
Excellent customer service
Very professional, personal service from sales executive John Payne.
Very knowledgeable people, specially Ashley was able to answer all my questions and "show how" (not his department) to drive and use all new updates on the car, really polite and intelligent young men.
I feel like one I had put the deposit down on my car, emails would take a lot longer to receive back from my salesman. And once I picked up my car, I had no reply from the emails I had sent them.
Very pleased with buying experience from chandlers. John booked me in for the sales event and we were able to finally agree to a deal on a new car.
First time of buying a new car from Chandlers Hailsham and it was a great experience. Live closer to other dealerships but Hailsham were not pushy, instead very helpful, straight to the point and didn't mess me around like previous experiences.
Adam Hamill was absolutely brilliant. We had no intention of buying a new BMW when we called in to Chandlers at Hailsham to just 'take a look'. He was so good at explaining all details and features of the updated version of our then present car.
The attitude and knowledge of staff who were efficient but not pushy made the whole process a pleasure
Excellent service from start to finish from my sales executive and a sensible approach to negotiations from the sales manager
I have nothing but praise both Emma and Matt provide first class experience with nothing being a problem a true asset to Chandlers and BMW
From the moment I stepped into BMW for the first time ever to picking up my beautiful new car I was treated as if I was the only customer Adam Hall ever had, always giving me his undivided attention in person or by regular calls to update me or email
A welcome first reception. Interest and attention to our inquiries. Unexpected loan of a car for two hours to test drive. Excellent attention by Ashley Nkwela throughout our dealings.
Sales executive ( Mr Tom Weaver) with some assistance from his manager were very helpful in finding an available car that had the features we particularly liked on our then current 1 series. His patience in doing so was appreciated.
I was informed of all details at all stages by Matt Barnes.The car and hand over on collection can only be described as perfect.A credit to all the team.
John Payne was very easy to deal with from the sale to the pick up
Adam Hamill was a great salesman ,but due to personal reasons. could not be there when we picked up the car. no fault of his,.so his colleague saw us. it seemed a bit rushed and the tech guy was to busy to see us.
I got a great car and a good deal.
Very well looked after, John was really knowledgeable and helpful throughout - he couldn't have done anymore to assist.Delivery was really quick, much quicker than estimated, and the estimated time was short anyway
Chandlers were able to source the model with my required specification and ensure delivery before the VED changes. The price of the vehicle was extremely competitive and enabled me to buy higher spec model than I thought possible within my budget.
As usual the whole experience was excellent and Matt and Adam were great.
The whole team at Chandlers (Hailsham) were highly professional, efficient, responsive to all of my questions and queries (both in the showroom and via email) and it was a pleasure to deal with them. We have made new friends!
I received the level of service that I would have hoped for when commencing the negotiation to purchase my new car
Good team from sales to handover. However there were a couple of optional extras I purchased which on delivery was not as BMW had described, this obviously not the centre's fault.
Helpful and experienced staff
Love my car!!!
Excellent sales advice and support in getting the right car for our family at the best price. Always available and always a check in from the manager