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About Chandlers Hailsham.

Our commitment to you is to maintain the highest possible standards at all times.

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BMW i8 Roadster

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MET Technician

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BMW xDRIVE.

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Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Because it's the truth!

Service

Friendliness of staff, communication at every stage and willingness to listen to the customer and help where possible.

Service

Very impressed

Service

The whole team was very easy to talk to

Service

Nobody’s perfect

Service

We had excellent help with all our enquiries

Service

please ask somebody to call me to discuss as its too long to explain in this dialogue box

Service

I was late to Apt due to traffic and is wasn't a problem. They said an hour and half and it was. Also my cars was clean when I collected it which was great.

Service

Everyone very helpful and friendly

Service

The service was completed as expected, the loan car was available as offered and the staff were very helpful, as always!

Service

There was a problem with my car which could have been dealt with at the time of service. Instead the car was returned to me leaving me to follow up / chase the issue and return the car at a later date.

Service

Professional, curtious.

Service

See above

Service

Friendly staff, lovely environment, nice waiting area.

Service

Because it`s true !

Service

Same answer as before. With excellent service it becomes very easy to recommend to others.

Service

Had car valeted last week. Always comes back like new. Had a puncture earlier in the year and again excellent service.

Service

Because they treat me as a friend as well as a customer

Service

staff are very helpful and sympathetic to my criticisms of the vehicle,but with a quality brand and purchase price, these faults should not be present. for these reasons, I would not consider purchasing BMW in the future.

Service

All that needed doing was done and car returned clean.

Service

See above.

Service

Service completed at a time that suited me and was completed efficiently and at the times stated

Service

I did initially have an issue with the service provided. However, Steve Booth resolved the problem and went the extra mile to ensure that I went away happy. Chandlers do need to ensure that all front line staff know the product they are discussing.

Service

Same answer as above.

Service

service received

Service

Intermitted problem not repeatable at the service centre so not solved. Problem has returned. But no complaints about the professionalism of service staff. Delighted that the car was washed and valeted on its return

Service

I usually receive a phone call/ email reminder a few days/ week before any service is due but on this occasion I did not.The one txt that I did get the day before my visit told me to expect to be greeted at the door but this greeting did not happen!

Service

Steve was informative and helpful and took care of my issue as soon as I arrived

Service

Helpful, flexible service when booking car in on phone.Quickly done. Staff pleasant. Free complimentary clean.Pleasant area to wait.

Service

Job done properly. Administration well executed. Personal service.

Service

An error was made in the scope of service required.

Service

was in for a car wash which was very good but the windows could have been dried better to eliminate any streaking.

Service

The repairs were done while I waited. I was fully informed of what needed doing and the cost. The staff were very helpful and welcoming.

Service

Scheduled service + u/g to navigation system. Received call at 08.50 on day to confirm that service/navigation u/g was going ahead. Received call at 16:15 confirming nav u/g had not been ordered. Did not get car back until nxt day. Inconvenient.

Service

Job was done even though they couldn’t find the booking

Service

Service was ok, i had a fastlane appointment but did not really get any indication on time. Also now got a small note on my MOT for a chip in the windshield which was already on the car when purchased and was told nobody knew about it.

Service

As above - Rob was particularly helpful in this regard in explaining some details around some additional work I requested.

Service

Painless and pleasant.Gives a feeling of confidence.

Service

First Class!

Service

nice, friendly staff and good workmanship of machanics

Service

easy to contact, expedient with solution.

Service

Prompt, efficient, professional service

Service

Had the express service which was finished before time. Very friendly staff. Coffee and magazines to help pass the time a warm, interesting showroom

Service

This was a smooth and professional procedure, the car was collected on time and delivered back promptly. The staff were very communicative and helpful. The video was very useful and all the work was carried out efficiently.

Service

Beause I have been dealing with Chandlers Hailsham since the latter end of last century and have always had complete satisfaction.

Service

Everything went well

Service

You understood the problem and resolved it.

Service

My car was in for a wash

Service

the result removed the problems that were causing the difficulties I had notified

Service

Quoted an hour to do The software upgrade, but having arrived at my 10am time slot, wasn't impressed at leaving the dealership at nearly 13.30pm.

Service

Good progress reporting on the vehicle when in for work. Staff are welcoming, polite and will dedicate time as required. Check in was a little laboured last time (despite the fact that I arrived at the agreed time) other than that very pleased.

Service

Pleasant staff attitude

Service

Good drop off and car loan .No help in sorting out my raised problem below.

Service

I've always been efficiently and courteously treated

Service

Chandlers were able to service my car on the same day as I booked it in. A business trip was arranged short notice and I needed my car serviced quick sharp.

Service

The person I contacted about replacing the tyres was not very helpful - I wasn't given a price and when I asked about what options I had regarding brands, etc I was told the same brand would be used (with no explanation).

Service

My E46 M3 was in for a recall to upgrade the airbag system . It was given a complimentary health check by one of your technicians who confirmed that mechanically it was sound , this was after work undertaken by myself and independent technicians .

Service

the staff always keep you updated with progress

Service

Cannot fault it to be honest. Really enjoy going to the garage for monthly car wash

Service

As above.

Service

All good just had to wait for car to be washed

Service

Mot promptly done and car washed

Service

It's the extras they always give me when I'm there that always keeps me coming

Service

As above & the staff are always very attentive & pleasant

Service

I have a slight steering problem which Chandlers have investigated for me but I am still not completely happy with the way it steers although they assure me that it all checks out O.K.

Service

I was very sarisfied with everything at Chandlers BMW

Service

Very quick and efficient visit in a pleasant waiting environment

Service

Generally satisfied

Service

BMW again failed to update the service record sheet kept in the manual binder in its rightful place in the boot.

Service

Service advisor

Service

Happy to give 5, however my car was recalled in for a 'quality enhancement' which was actually a fault. I would ask you to say what you mean and not use euphemisms.

Service

Emily was very courteous and new i had to travel home to Hull

Service

From day one, reception was warm and welcoming. Unlike the experience we had with Harwoods Landrover in Lewes. Our continued visits are always met with that same warm welcome.

Service

We have used Chandlers at Hailsham for all our servicing and purchases, and have been completely satisfied with the garage and the staff.

Service

My car had a new battery fitted and my car cleaned all while I waited in the comfort of the reception with a cup of coffee.

Service

The car was taken in regarding a query problem. It was given a thorough check and no problems found. This was not a scheduled visit, but the service couldn't have been more efficient.

Service

Chandlers are to be congratulated on their standard of service. We are delighted by the new vehicles purchased through this franchise and feel we can ask them if we need help and support at any time. A pleasure to do business with them.

Service

Very good customer service

Service

What can I say - work and service completely to my satisfaction.

Service

I was contacted about the upgrade. Then I was telephoned with the precise pick up time. Car was then collected and returned. Further email from service engineers kept me updated.

Service

Although the estimated service duration was exceeded I was happy with the end result. Although the cleaning of the car could have been better

Service

Service completed on time and at cost quoted

Service

Kept up to date with process with detailed report on condition of vehicle.Car returned very clean inside and out but passenger seat had been moved to the furthest forward position.

Service

Above reason, very professional service and great communication. Work was completed quickly as well.

Service

as i have said before brilliant service

Service

Chandlers (Hailsham) were unable to resolve one problem which apparently relates to a BMW design issue. Otherwise OK. I have contacted BMW about the design issue.

Service

Excellent service in good time,incl.car wash and courtesy car

Service

Reported problem handled promptly and efficiently by sales and service staff to get a resolution plan in place.

Service

There was one service work item that was not completed on time and I could have been saved time and a visit if I had been contacted. However the issue was handled well by the team.

Service

Quick service , polite staff and very helpful

Service

Very professional service. Made to feel valued and all staff very knowledgeable and willing.

Service

Helpful friendly staff

Service

The staff are polite and very professional. They also communicate very well. Excellent customer service.

Service

Despite a glitch with the software caused it seems by an overnight update, Toby and the team kept me informed at all stages how my car was getting on. Toby also managed to get me and my 12 year old son access to the adventure park opposite.

Service

Very pleased with the experience of the service itself and being kept informed. Not so pleased with the attention of the sales team when I was there.

Service

The initial up front meet and greet and the service staff were very friendly and professional, however it took 3 visits before the noise coming from the car was identified and fixed. I was not fully satisfied by the explanation of what happened

Service

With the staffing levels as they appear it seems inconceivable that there should be any delays when I arrive or when I pick up my car for servicing. But there were unnecessary delays at the beginning and end. I didnt appreciate a mini as courtesy car

Service

Steve Booth was as helpful as ever and the ambience and general service standard is high.The telephone answering system is impersonal and the text confirmations inaccurate.

Service

Happy with the service, only down side, no service record to keep for when you decide to change vehicle.

Service

Good customer service

Service

Fifth star withheld till Chandlers resolve issue over resetting service indicator to take account of new engine.

Service

I phoned afterwards to check an item on the service and they were very helpful

Service

all done quickly and professionaly

Service

The only issue is that my red service light still comes on indicating that filters have not been changed as required and indeed ticked as completed on the service feedback form.

Service

They were welcoming and helpful. I don’t have to wait long to be seen by someone

Sales

service was excellent

Sales

Top class experience, top class modern clean centre, top class staff especially John Payne, excellent customer care and attention

Sales

Beautiful showroom which made me feel at home and in a warm environment, sales team and management were very helpful in finding the perfect vehicle for my requirements.

Sales

Very good

Sales

My car is perfect ??

Sales

Emma did a good job

Sales

Excellent in all aspects

Sales

Once again a very helpful team of staff

Sales

The Sales Executive was very customer focused and did an excellent job in making the whole experience of buying a new car both an exciting and unforgettable event - supported by a personalized video of the whole process.

Sales

Sales lady was very friendly and did not try to sell me something I did not want. Her name is Emma Adams. She diserves a gold star.

Sales

Got what I needed with ease

Sales

completely satisfied! great service from Tom from start to finish!!

Sales

Staff always helpful both to me and the dog

Sales

Extremely

Sales

Sales executive could not have been more helpful. Nearly all the staff at Chandlers are approachable and give freely of their time.

Sales

A good place to buy a car !

Sales

Very helpful staff and pleasant experience

Sales

I look forward to dealing with Samuel again in two years.

Sales

Was given a deal that suites my needs by a friendly sales person, it was done in good time and with good efficiency

Sales

Very helpful and kind!

Sales

In overall, I believe that the products are good value for the money according to its' well know brand

Sales

No problems at all!

Sales

Customer centered professionalism.

Sales

As above

Sales

Questions always answered straight away, would never think of going anywhere else.

Sales

Kept me updated at every opportunity

Sales

As above, Tom made us welcome from the first moment of discussing cars. Given that there were other makes in contention it goes without saying too much that they stumbled. Tom and Chandlers made us feel wanted.

Sales

Everything was as promised.

Sales

The salesman Sam Smith did everything possible to make our experience easy and memorable.

Sales

Kept me informed, always professional and very helpful.

Sales

The salesman went through the process very efficiently.