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About Chandlers Hailsham.

Our commitment to you is to maintain the highest possible standards at all times.

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

See previous answer

Service

I found the person who dealt with me to be very helpful and polite. The car was ready within the time alloted. Many thanks to you

Service

Very good professional service all round

Service

They appear interested in customer. I mainly dealt with a service adviser called Steve.He has a great manner. I've dealt with him before & his manner is consistent. Parts team are great so far, Veekash and Harvey to name a few.

Service

see above

Service

very happy with the servce, thought the costs were excessive for what was done

Service

Worked as planned

Service

Reasons as above, Slight snag is unable to determine where one is inthe queue because of seating configuration.

Service

unfortunately, when I booked my car for its service it was not made clear that it was a week too soon and the representative had to clear this with head office. fortunately it was confirmed and the service was carried out satisfactorily.

Service

I was supposed to have a courtesy car which had been overlooked but was driven to my office and the car returned to my office when finished. So that was all fine.

Service

Good feedback on progress and liked the video reports

Service

Proffesional service

Service

Very helpful and efficient and attentive service from Derek and the service team.Video of maintenance check a good touch.

Service

As above

Service

As above

Service

see the paragraph above

Service

Chandlers requested the car to address two recall issues. Despite emails to Matt Barnes and Barry Tyrell Curtis, notes made on the pickup drivers documents, telephone conversation with workshop reception an estimate for bodywork repairs was ignored.

Service

There was an unusual fault with my just-out-of-Warranty car. Chandlers Hailsham lent me a lovely sporty BMW while my car was being repaired, and arranged that BMW would pay most of the bill. I am amazed and delighted. Steve Booth was brilliant.

Service

Have a coffee, read the papers knowing my car is in excellent hands. Everything extremely efficient.

Service

They did the MOT and the final 3 year service delivered my car back to my address as I requested. All has gone very smoothly with no issues

Service

The work was completed on time,on budget and at short notice, they all bent over for me on the front desk.

Service

Totally satisfied as service has been provided at the highest standard. Crystal clear, detailed and customer focused.

Service

Everything was detailed

Service

Let me know what was going on and kept in touch throughout the process

Service

I did not have the car serviced.

Service

Very helpful staff

Service

Tires didn’t both turn up on same day but quickly sorted by staff.

Service

This was down to the attentive nature and 'no trouble' attitude from Derek. Although this was my first visit to the dealership (and a long way from my local dealership) he treated me as if I was a 'regular' visitor. Nothing was too much trouble.

Service

Staff are always clear and professional, makes it easy to book and use.

Service

Work completed on time and no fuss

Service

Excellent service efficient, friendly and kept within estimated cost and timeline

Service

Kept waiting with little information on progress.

Service

Everything done on time and as agreed. Jake was excellent. I was made to feel like a valued customer

Service

Because I was satisfied.

Service

No problems at all.

Service

As before the service has always been very good & the staff are always very friendly

Service

I was kept informed of work being carried out, even sent a video of my car being serviced and everything was done to my satisfaction, except the car wasn't vacuumed very well inside .

Service

Chandlers were helpful but not helped by BMW. They have lost a potential sale as a result.

Service

same as above

Service

Slight confusion over key drop...but quickly resolved

Service

Kept up to date with the progress of my vehicle and didn't experience any 'surprises' allied to the problem with my car.

Service

The service was carried out effectively although disappointed that in undertaking the work the bodywork was scratched. The Navigation TMC function was not working despite numerous requests for it to be checked as working before the car was returned.

Service

Tech was clear in explaining my problem very helpful

Service

Despite booking a 90 min wait appointment, car took 2 hours 15 due to workshop being busy. As I was the first appointment at 9am - surely this should not have happened.

Service

No problems whatsoever

Service

Very friendly courtesy car provided and I like the video they send out with a health check on it

Service

Good service

Service

If we are talking about the recent car trade in and purchase, then I have been most impressed with the efforts made to meet my needs. The result was a deepening of loyalty to this dealership.

Service

Always checking on my car when I bring it to be washed

Service

In all the visits I have made, I have never had anything other than excellent service.

Service

They did everything they sed thay wood and foned me as soon as car was ready to collect

Service

Finally fixed my squeaky door seals thanks to Service Representative - Emily at Chandlers. Why was there not a recall for this problem on all 1 series cars???

Service

It is always a pleasant and refreshing experience.

Service

replacing he then agreed to service the car!I must say that your customer service is poor, my car is two years old i purchased two cars at the same time. strange way to treat existing and potentially repeat customer!!! who spent approx £80,000

Service

.

Service

Left car for a 90 minute service and had to ask where it was 105 minutes laterNotice stated if service over ran 50% would be refunded does that apply to our 5 year service packageValet voucher was promised but never received

Service

They carried out the work promptly

Service

Replacement part fitted while I waited.

Service

Happy with collection service

Service

see above

Service

All was as it should be.

Service

Time taken to carry out service, much longer than originally stated - this was the case at previous service too.

Service

Chandlers hailsham have been great and done everything to make me feel like a valid customer.Everyone is friendly and Derek on service is fantastic!

Service

As above

Service

They have always carried out my service and questions professionaly

Service

Service carried out promptly and efficiently

Service

Pleased with customer service

Service

Jake was excellent and turned an issue into a great customer experience

Service

Reception first class. Pleasant environment while waiting completion of service.

Service

I was notified when my car would be ready, it was cleaned inside and out.. and unlike a previous experience, there was no damage to my car that had been covered up.

Service

As above

Service

Amy was extremely intuitive and had a wonderful way of resolving a stressful situation immediately

Service

Car picked up at appointed time, everything completed, not quite a full 5, this is due to on pick up the return time we spoke about was not met, not a problem but a call to say it would be later would have given the 5 stars.

Service

came in to fit two new wheels under warranty, was told it would take about an hour, three hours later and more inspections and photos of the old ones it was taken to a outside contractor down the road to be done.

Service

Every aspect fully explained my BMW is not the newest however it is my pride and joy felt I was treated the same as customers with maybe more expensive vehicles

Service

I particularly liked the customer video taken during the carrying out of the vehicle inspection

Service

everything fantastic apart from the little pricebump

Service

A very good service was provided but disappointed that the wheel bearing had to be back ordered from Germany meaning the vehicle was off the road for 5 days. However, very pleased that an alternative car was made available to me.

Service

More or less did what I asked

Service

Because I have had no problems and it always comes back spick and span.

Service

The service was fantastic bearing in mind that my residence is over 100 miles away. All teams were extremely friendly and a pleasure to deal with. Keep up the great work .

Service

Efficiency of work and pre-advisement of timing to complete car service

Service

Same comment as before plus when I collected the new car there were problems with car prep which then had to be resolved while I waited.

Service

The technical advice was spot on and the whole problem sorted with minimal disruption to me.

Service

Professinal prompt service. See above

Service

Because they were good

Service

I would have liked to have had the service done before the MOT ran out, but apparently this cannot be done on a service agreement. Not sure why, and haven't received a sensible reason from BMW.

Service

Very satisfied with the service experience received.

Service

Please see my comments above.

Service

All work done in a efficient & professional way.

Service

Too far away

Service

See above

Service

The service side is quick, efficient and very polite.

Service

They sorted my problem out immediately and with only a short wait.

Service

Service shop open on a Bank Holiday was a bonus to the efficient service.

Service

pretty happy with customer care and service. The only issue was that availability of service appointments was limited, so it had to be a couple of weeks after I phoned

Service

Incorrect quote. Withheld BMW value prices until asked. Refused to reset service indicator unless all work Chandlers deemed necessary was undertaken by Chandlers - third party not allowed. Reset service indicator to 4,000 miles only. Rude staff

Service

Goodwill gestures e.g. spruce & shine

Service

My Sales Executive, John Payne, was an absolute pleasure to deal with. He took time to understand my requirements, supported with the specification of my car and kept me fully updated on its progress through the factory to its arrival in the UK.

Sales

I was overwhelmed with my experience at Chandlers Hailsham they even bought me chocolates and wine as a surprise! I had all my questions answered by Gary the finance man he was great as I was going to use my savings to buy the car.

Sales

Liked the attention to detail and little videos from Matt.

Sales

While at the centre I found the experience to be very good. Staff have always been welcoming and accommodating. Sometimes there were issues contacting the dealer by phone, with messages seemingly going astray.

Sales

The centre was very welcoming, the staff were friendly, knowledgeable and attentive at all times.

Sales

wonderful service from sales manager and sales staff - always had time for me

Sales

Very good overall. Sat Nav problem with the new car is the only major negative.

Sales

Everything was well explained, options discussed and staff were knowledgeable and helpful. With thanks to Ashley and John from Chandlers Hailsham.

Sales

It was very good, I only ever came to the showroom twice but very nice showroom indeed. Met some of the team who were very helpful including Barry who introduced me to John.

Sales

Very satisfied. Will continue to purchase cars from Hailsham and recommend friends.

Sales

Found the sales executive helpful kept me informed of progress and went through the car on delivery. Also they have a Genius person at the dealership who is extremely helpful.

Sales

Not quite perfect on the pickup day, Car had not been filled with fuel.

Sales

Help ful friendly and efficient.

Sales

All my questions were answered

Sales

Friendly staff who make you feel that you matter. Yes I know they want to make a sale but they still come across well and werent over pushy.I found all staff very polite and proffessional. Thanks Sam, Adam, Matt and Ashley.

Sales

Very professional service.

Sales

John Payne and Derek Ashford were outstanding, going well above and beyond what one would expect in terms of customer service and the overall experience provided. I would recommend them highly and will certainly be purchasing my next BMW through them

Sales

As above. Don't expect a brand new bmw to have a fault, as i would have thought it would have had a full check prior to handover.

Sales

As above staff and surroundings were top class

Sales

Been going to this garage at Hailsham for quite a few years and we are always met and welcomed, even if we are only browsing.

Sales

The salesman I dealt with, Adam Hall, was exceptionally good. Everything I asked for was delivered to my satisfaction. Complex technical details were explained thoroughly and filled me with confidence

Sales

very good staff

Sales

I commend the young man who assisted me in my purchase. The circumstances surrounding my test drive, which incidentally never took place because there was no car available, were testing to say the least. At all times he was courteous and helpful.

Sales

My experience from the day I ordered the car to the day I took delivery was excellent.