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About Chandlers Hailsham.

Our commitment to you is to maintain the highest possible standards at all times.

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Impress with the new BMW Shadow Edition

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BMW i3 Service Inclusive

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Used Car Sales Executive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Local business development Manager

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Technician

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Because they were good

Service

I would have liked to have had the service done before the MOT ran out, but apparently this cannot be done on a service agreement. Not sure why, and haven't received a sensible reason from BMW.

Service

Very satisfied with the service experience received.

Service

Please see my comments above.

Service

All work done in a efficient & professional way.

Service

Too far away

Service

See question 1

Service

The service side is quick, efficient and very polite.

Service

See above

Service

They sorted my problem out immediately and with only a short wait.

Service

Service shop open on a Bank Holiday was a bonus to the efficient service.

Service

pretty happy with customer care and service. The only issue was that availability of service appointments was limited, so it had to be a couple of weeks after I phoned

Service

Incorrect quote. Withheld BMW value prices until asked. Refused to reset service indicator unless all work Chandlers deemed necessary was undertaken by Chandlers - third party not allowed. Reset service indicator to 4,000 miles only. Rude staff

Service

Goodwill gestures e.g. spruce & shine

Service

just good service

Service

Friendly and helpful staff

Service

Your staff went out of their way to make our visit a pleasurable experience. A pity other showrooms can not achieve your high standards.

Service

Always excellent service, on time and on budget.

Service

First class friendly service.

Service

Service completed on time, car not washed due to my time restraints. Returned next morning for car wash.

Service

My car is quite new and needed reprogramming due to that model having an issue with the automatic braking. Chandlers knew in March yet failed to mention it to me in May when i booked my service. At the service in June they had to rebook for it.

Service

When I bought my car from Hailsham BMW it came with a lifetime MOT ,so when I was charged for it And got home i realised I shouldn't have been ,I phoned back,someone was suppose to ring me ,back no one did ,4 calls from me ,day 3 I spoke to some 1

Service

Same as above

Service

Excellent service experience by the staff

Service

no reason not to

Service

Resolution of failed i-drive system

Service

Quick to let me know what the issue was: quick to resolve the problem too

Service

Fantastic sales support. On service - not so good. Even the 'free' monthly wash left mud on the sills and fly marks all over the front!

Service

All round efficient.

Service

Paid the additional £20 for the full valet of my a car and when my wife collected the car it was not clean. The door shuts and rear seats were dirty, as was the glass.

Service

Pleasant place to spend a couple of hours while the car was serviced

Service

The service interval record wasn't reset at the time of the annual service .This meant on the 1st June I had message to advise car required a service. I had to visit a BMW/Mini Garage to get the reset done.

Service

I was told that I could arrive early and put the keys through the letterbox as I had to catch an early train. I did this but there was no letterbox and I had no way of identifying the key drop box so I had to miss my train (and a meeting) and wait.

Service

All work quuickly andefficiently carried out

Service

A friendly environment,always feel welcome when dealing with service teamDerek and Jake are great assets to the team

Service

The service member of staff, Derick was excellent but the oil service and warranty work took 2 days, my car had been test driven by someone who obviously drove it as fast as they could and sterring wheel was covered in oil. All bodywork scratched.

Service

Because Chandlers manage to overcome problems and understand veery well how to help customers with theirs.

Service

I have had repeated visits to effect a repair to a continuing repetitive defect - I only hope that this is the final time my car will need to visit a garage for the same problem

Service

Appreciated collection and delivery plus car washed

Service

because staff courteous and basic service completed ok, however, kept waiting for 1/2 hour to make payment, due to internal staff meeting

Service

All as expected from BMW, First class

Service

Consistently good service and attention given by the service department representative

Service

I had to call to find out when I car would be ready. I asked to keep the old tyre which had been removed from the car, but it had already gone, the car when driven back to my house had been driven in sport mode and had not be driven considerately.

Service

James was excellent, always great service and would highly recommended the garage! James at MINI was equally as helpful when we had some questions in regards to the MINI

Service

Member of staff was very helpful

Service

I was advised that it was only an oil change and told it would take 1 hour took I hour and 55 minutes which meant that I had to rearrange my appointment. I was very unhappy about the lack of update.

Service

I am pleased to be able to say that the problem with my car now appears to have been fixed. There was an annoying noise/rattle from the tailgate. The car had been into Hailsham before but he problem was not resolved. Please thank the service dept

Service

Service completed on time whilst waiting with very satisfactory cleaning.

Service

Matt Dadswell is an asset to your company, I would defiantly recommend this centre as the agent was professional and approachable.

Service

Very good, effective customer service in light of a fault found that meant I required a courtesy car. Got BMW to pay for part, much appreciated

Service

ALL STAFF ARE PLEASANT & HELPFUL.tHEY ALSO keep you informed of what is happening

Service

I felt that with the exception of Emily Robinson and John Payne no one in the centre values my custom. The centre is disorganised with departments clearly not communicating with each other. Telephone messages left with reception are often ignored

Service

Staff are always most helpful and welcoming. I will have to see them next time I am passing as the message is still appearing that a service is due in May 2017!

Service

Staff (Jake & Olivia) that I dealt with were efficient, friendly and kept me informed throughout. As usual I received an excellent service from Chandlers.

Service

Easy to book in, kept informed. Car was picked up dropped off. Perfect

Service

Very polite and friendly/helpful staff. Couldnt expect any better.Great service all round.. only problem is I bought a new car whilst waiting so a service ended up costing more than expected ??

Service

The service provided by the Hailsham team is excellent.

Service

The car came in for a technical recall item change, we were advised by one of your technical team there was a scratch on the bumper when he checked the car. We were asked if we would like the scratch to be polished away. We agreed to this. See below*

Service

There was nothing to complain about. Taking delivery of the new car was well handled, and the only slight hitch was a delay in providing the accessories ordered and agreed. But this was remedied within the week.

Service

The car was dirty when it was returned having been in for a fault, which was unexpected.

Service

I phoned on 2 separate days and asked to be put through to service dept. which, I was told on both days was busy and they would call me back no one did. I then had to send an email to arrange a date for the service I got a reply 2 days later.

Service

Very happy with the service provided.

Service

Everyone was very helpful and efficient I called in for my car wash. I had a lovely coffee while I waited and everything was excellent. Overall a pleasant experience

Service

wonderful people to deal with, cannot fault your service

Service

Easy as always

Service

Excellent service and advantage wash completed quickly.

Service

Professional and polite staff.Very good overall service from start to finish.

Service

Service was quick and well addressed

Service

everything was perfect - timing, friendly staff etc.

Service

On Time ,Polite personnel & a good job done

Service

Derek and his team looked after me very efficiently after I had been given some incorrect information.

Service

Everything was done efficiently, from pickup to drop-off.

Service

Excellent customer care

Service

The updating of the progress during the visit and the clear description of what was happening,

Service

There were some communication issues that lowered the experience.

Service

Excellent service. loan car whilst work was being done. Kept me informed of what was being done. Extended loan car whilst extra work done and until I could pick up the car

Service

Easy to book and good pick/drop off

Service

Derek in Service was very accommodating and kept me informed as to the progress of my warranty repair

Service

I was kept informed, and wasn't kept waiting

Service

Perfect service

Service

As always I am well looked after

Service

Great customer service as always.

Service

My car was picked up timely. The driver was extremely nice. The service was done quickly and a video was sent to me to see exactly what was done. Can't really ask for more.

Service

As above staff and surroundings were top class

Sales

Been going to this garage at Hailsham for quite a few years and we are always met and welcomed, even if we are only browsing.

Sales

very good staff

Sales

The salesman I dealt with, Adam Hall, was exceptionally good. Everything I asked for was delivered to my satisfaction. Complex technical details were explained thoroughly and filled me with confidence

Sales

I commend the young man who assisted me in my purchase. The circumstances surrounding my test drive, which incidentally never took place because there was no car available, were testing to say the least. At all times he was courteous and helpful.

Sales

My experience from the day I ordered the car to the day I took delivery was excellent.

Sales

Because that is the answer???

Sales

Attentiveness and helpfulness of John Payne

Sales

Everyone who we had any meeting with was professional to perfection.

Sales

John Payne was our initial contact and he supported us all the way through the process. If he was not available he gave us a contact within the team so that we were not left waiting. We couldn't ask for better.

Sales

Didn't feel pressurised. You had the right car immediately available at the right price.

Sales

Very good end to end process, I was kept informed at every stage as to what was happening. New car was delivered immaculately and revealed from under a cover. Great experience.

Sales

We bought 2 cars from you and Matthew Barnes looked after us throughout the buying process, we were then passed to John for the collection of the car which we really enjoyed.

Sales

Very pleased, first time buying a BMW and certainly won't be the last. Very happy with the whole experience.

Sales

Good service, sales team very polite, friendly & very knowledgeable, very impressed.

Sales

Excellent customer service

Sales

Very professional, personal service from sales executive John Payne.

Sales

Very knowledgeable people, specially Ashley was able to answer all my questions and "show how" (not his department) to drive and use all new updates on the car, really polite and intelligent young men.

Sales

I feel like one I had put the deposit down on my car, emails would take a lot longer to receive back from my salesman. And once I picked up my car, I had no reply from the emails I had sent them.

Sales

First time of buying a new car from Chandlers Hailsham and it was a great experience. Live closer to other dealerships but Hailsham were not pushy, instead very helpful, straight to the point and didn't mess me around like previous experiences.

Sales

Very pleased with buying experience from chandlers. John booked me in for the sales event and we were able to finally agree to a deal on a new car.