If we are talking about the recent car trade in and purchase, then I have been most impressed with the efforts made to meet my needs. The result was a deepening of loyalty to this dealership.
Very friendly courtesy car provided and I like the video they send out with a health check on it
Always checking on my car when I bring it to be washed
In all the visits I have made, I have never had anything other than excellent service.
Finally fixed my squeaky door seals thanks to Service Representative - Emily at Chandlers. Why was there not a recall for this problem on all 1 series cars???
It is always a pleasant and refreshing experience.
They did everything they sed thay wood and foned me as soon as car was ready to collect
replacing he then agreed to service the car!I must say that your customer service is poor, my car is two years old i purchased two cars at the same time. strange way to treat existing and potentially repeat customer!!! who spent approx £80,000
Left car for a 90 minute service and had to ask where it was 105 minutes laterNotice stated if service over ran 50% would be refunded does that apply to our 5 year service packageValet voucher was promised but never received
They carried out the work promptly
Replacement part fitted while I waited.
Happy with collection service
Chandlers hailsham have been great and done everything to make me feel like a valid customer.Everyone is friendly and Derek on service is fantastic!
All was as it should be.
Time taken to carry out service, much longer than originally stated - this was the case at previous service too.
They have always carried out my service and questions professionaly
Pleased with customer service
Service carried out promptly and efficiently
Jake was excellent and turned an issue into a great customer experience
Reception first class. Pleasant environment while waiting completion of service.
I was notified when my car would be ready, it was cleaned inside and out.. and unlike a previous experience, there was no damage to my car that had been covered up.
Amy was extremely intuitive and had a wonderful way of resolving a stressful situation immediately
Car picked up at appointed time, everything completed, not quite a full 5, this is due to on pick up the return time we spoke about was not met, not a problem but a call to say it would be later would have given the 5 stars.
Every aspect fully explained my BMW is not the newest however it is my pride and joy felt I was treated the same as customers with maybe more expensive vehicles
I particularly liked the customer video taken during the carrying out of the vehicle inspection
everything fantastic apart from the little pricebump
came in to fit two new wheels under warranty, was told it would take about an hour, three hours later and more inspections and photos of the old ones it was taken to a outside contractor down the road to be done.
A very good service was provided but disappointed that the wheel bearing had to be back ordered from Germany meaning the vehicle was off the road for 5 days. However, very pleased that an alternative car was made available to me.
More or less did what I asked
Because I have had no problems and it always comes back spick and span.
The service was fantastic bearing in mind that my residence is over 100 miles away. All teams were extremely friendly and a pleasure to deal with. Keep up the great work .
Efficiency of work and pre-advisement of timing to complete car service
Same comment as before plus when I collected the new car there were problems with car prep which then had to be resolved while I waited.
The technical advice was spot on and the whole problem sorted with minimal disruption to me.
Professinal prompt service. See above
Because they were good
I would have liked to have had the service done before the MOT ran out, but apparently this cannot be done on a service agreement. Not sure why, and haven't received a sensible reason from BMW.
Very satisfied with the service experience received.
All work done in a efficient & professional way.
Please see my comments above.
Too far away
The service side is quick, efficient and very polite.
They sorted my problem out immediately and with only a short wait.
Service shop open on a Bank Holiday was a bonus to the efficient service.
pretty happy with customer care and service. The only issue was that availability of service appointments was limited, so it had to be a couple of weeks after I phoned
Goodwill gestures e.g. spruce & shine
Incorrect quote. Withheld BMW value prices until asked. Refused to reset service indicator unless all work Chandlers deemed necessary was undertaken by Chandlers - third party not allowed. Reset service indicator to 4,000 miles only. Rude staff
just good service
Your staff went out of their way to make our visit a pleasurable experience. A pity other showrooms can not achieve your high standards.
Friendly and helpful staff
Always excellent service, on time and on budget.
Service completed on time, car not washed due to my time restraints. Returned next morning for car wash.
First class friendly service.
My car is quite new and needed reprogramming due to that model having an issue with the automatic braking. Chandlers knew in March yet failed to mention it to me in May when i booked my service. At the service in June they had to rebook for it.
When I bought my car from Hailsham BMW it came with a lifetime MOT ,so when I was charged for it And got home i realised I shouldn't have been ,I phoned back,someone was suppose to ring me ,back no one did ,4 calls from me ,day 3 I spoke to some 1
Same as above
Resolution of failed i-drive system
no reason not to
Excellent service experience by the staff
All round efficient.
Quick to let me know what the issue was: quick to resolve the problem too
Fantastic sales support. On service - not so good. Even the 'free' monthly wash left mud on the sills and fly marks all over the front!
Paid the additional £20 for the full valet of my a car and when my wife collected the car it was not clean. The door shuts and rear seats were dirty, as was the glass.
Pleasant place to spend a couple of hours while the car was serviced
The service interval record wasn't reset at the time of the annual service .This meant on the 1st June I had message to advise car required a service. I had to visit a BMW/Mini Garage to get the reset done.
All work quuickly andefficiently carried out
I have had repeated visits to effect a repair to a continuing repetitive defect - I only hope that this is the final time my car will need to visit a garage for the same problem
A friendly environment,always feel welcome when dealing with service teamDerek and Jake are great assets to the team
I was told that I could arrive early and put the keys through the letterbox as I had to catch an early train. I did this but there was no letterbox and I had no way of identifying the key drop box so I had to miss my train (and a meeting) and wait.
The service member of staff, Derick was excellent but the oil service and warranty work took 2 days, my car had been test driven by someone who obviously drove it as fast as they could and sterring wheel was covered in oil. All bodywork scratched.
Because Chandlers manage to overcome problems and understand veery well how to help customers with theirs.
Appreciated collection and delivery plus car washed
All as expected from BMW, First class
because staff courteous and basic service completed ok, however, kept waiting for 1/2 hour to make payment, due to internal staff meeting
Consistently good service and attention given by the service department representative
James was excellent, always great service and would highly recommended the garage! James at MINI was equally as helpful when we had some questions in regards to the MINI
I had to call to find out when I car would be ready. I asked to keep the old tyre which had been removed from the car, but it had already gone, the car when driven back to my house had been driven in sport mode and had not be driven considerately.
Member of staff was very helpful
I was advised that it was only an oil change and told it would take 1 hour took I hour and 55 minutes which meant that I had to rearrange my appointment. I was very unhappy about the lack of update.
I am pleased to be able to say that the problem with my car now appears to have been fixed. There was an annoying noise/rattle from the tailgate. The car had been into Hailsham before but he problem was not resolved. Please thank the service dept
Service completed on time whilst waiting with very satisfactory cleaning.
Matt Dadswell is an asset to your company, I would defiantly recommend this centre as the agent was professional and approachable.
Very good, effective customer service in light of a fault found that meant I required a courtesy car. Got BMW to pay for part, much appreciated
ALL STAFF ARE PLEASANT & HELPFUL.tHEY ALSO keep you informed of what is happening
Staff are always most helpful and welcoming. I will have to see them next time I am passing as the message is still appearing that a service is due in May 2017!
I felt that with the exception of Emily Robinson and John Payne no one in the centre values my custom. The centre is disorganised with departments clearly not communicating with each other. Telephone messages left with reception are often ignored
Easy to book in, kept informed. Car was picked up dropped off. Perfect
Staff (Jake & Olivia) that I dealt with were efficient, friendly and kept me informed throughout. As usual I received an excellent service from Chandlers.
It was very good, I only ever came to the showroom twice but very nice showroom indeed. Met some of the team who were very helpful including Barry who introduced me to John.
Found the sales executive helpful kept me informed of progress and went through the car on delivery. Also they have a Genius person at the dealership who is extremely helpful.
Very satisfied. Will continue to purchase cars from Hailsham and recommend friends.
Not quite perfect on the pickup day, Car had not been filled with fuel.
Help ful friendly and efficient.
All my questions were answered
Friendly staff who make you feel that you matter. Yes I know they want to make a sale but they still come across well and werent over pushy.I found all staff very polite and proffessional. Thanks Sam, Adam, Matt and Ashley.
As above. Don't expect a brand new bmw to have a fault, as i would have thought it would have had a full check prior to handover.
Very professional service.
John Payne and Derek Ashford were outstanding, going well above and beyond what one would expect in terms of customer service and the overall experience provided. I would recommend them highly and will certainly be purchasing my next BMW through them
As above staff and surroundings were top class
Been going to this garage at Hailsham for quite a few years and we are always met and welcomed, even if we are only browsing.
The salesman I dealt with, Adam Hall, was exceptionally good. Everything I asked for was delivered to my satisfaction. Complex technical details were explained thoroughly and filled me with confidence
very good staff
I commend the young man who assisted me in my purchase. The circumstances surrounding my test drive, which incidentally never took place because there was no car available, were testing to say the least. At all times he was courteous and helpful.
My experience from the day I ordered the car to the day I took delivery was excellent.
Because that is the answer???
Attentiveness and helpfulness of John Payne
John Payne was our initial contact and he supported us all the way through the process. If he was not available he gave us a contact within the team so that we were not left waiting. We couldn't ask for better.
Everyone who we had any meeting with was professional to perfection.
Didn't feel pressurised. You had the right car immediately available at the right price.
Very good end to end process, I was kept informed at every stage as to what was happening. New car was delivered immaculately and revealed from under a cover. Great experience.