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About Chandlers Hailsham.

Our commitment to you is to maintain the highest possible standards at all times.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Used Car Sales Executive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Local business development Manager

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Technician

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

If we are talking about the recent car trade in and purchase, then I have been most impressed with the efforts made to meet my needs. The result was a deepening of loyalty to this dealership.

Service

Good service

Service

Very friendly courtesy car provided and I like the video they send out with a health check on it

Service

Always checking on my car when I bring it to be washed

Service

In all the visits I have made, I have never had anything other than excellent service.

Service

Finally fixed my squeaky door seals thanks to Service Representative - Emily at Chandlers. Why was there not a recall for this problem on all 1 series cars???

Service

It is always a pleasant and refreshing experience.

Service

They did everything they sed thay wood and foned me as soon as car was ready to collect

Service

replacing he then agreed to service the car!I must say that your customer service is poor, my car is two years old i purchased two cars at the same time. strange way to treat existing and potentially repeat customer!!! who spent approx £80,000

Service

.

Service

Left car for a 90 minute service and had to ask where it was 105 minutes laterNotice stated if service over ran 50% would be refunded does that apply to our 5 year service packageValet voucher was promised but never received

Service

They carried out the work promptly

Service

Replacement part fitted while I waited.

Service

Happy with collection service

Service

see above

Service

Chandlers hailsham have been great and done everything to make me feel like a valid customer.Everyone is friendly and Derek on service is fantastic!

Service

All was as it should be.

Service

Time taken to carry out service, much longer than originally stated - this was the case at previous service too.

Service

As above

Service

They have always carried out my service and questions professionaly

Service

Pleased with customer service

Service

Service carried out promptly and efficiently

Service

Jake was excellent and turned an issue into a great customer experience

Service

Reception first class. Pleasant environment while waiting completion of service.

Service

I was notified when my car would be ready, it was cleaned inside and out.. and unlike a previous experience, there was no damage to my car that had been covered up.

Service

As above

Service

Amy was extremely intuitive and had a wonderful way of resolving a stressful situation immediately

Service

Car picked up at appointed time, everything completed, not quite a full 5, this is due to on pick up the return time we spoke about was not met, not a problem but a call to say it would be later would have given the 5 stars.

Service

Every aspect fully explained my BMW is not the newest however it is my pride and joy felt I was treated the same as customers with maybe more expensive vehicles

Service

I particularly liked the customer video taken during the carrying out of the vehicle inspection

Service

everything fantastic apart from the little pricebump

Service

came in to fit two new wheels under warranty, was told it would take about an hour, three hours later and more inspections and photos of the old ones it was taken to a outside contractor down the road to be done.

Service

A very good service was provided but disappointed that the wheel bearing had to be back ordered from Germany meaning the vehicle was off the road for 5 days. However, very pleased that an alternative car was made available to me.

Service

More or less did what I asked

Service

Because I have had no problems and it always comes back spick and span.

Service

The service was fantastic bearing in mind that my residence is over 100 miles away. All teams were extremely friendly and a pleasure to deal with. Keep up the great work .

Service

Efficiency of work and pre-advisement of timing to complete car service

Service

Same comment as before plus when I collected the new car there were problems with car prep which then had to be resolved while I waited.

Service

The technical advice was spot on and the whole problem sorted with minimal disruption to me.

Service

Professinal prompt service. See above

Service

Because they were good

Service

I would have liked to have had the service done before the MOT ran out, but apparently this cannot be done on a service agreement. Not sure why, and haven't received a sensible reason from BMW.

Service

Very satisfied with the service experience received.

Service

All work done in a efficient & professional way.

Service

Please see my comments above.

Service

Too far away

Service

See above

Service

The service side is quick, efficient and very polite.

Service

They sorted my problem out immediately and with only a short wait.

Service

Service shop open on a Bank Holiday was a bonus to the efficient service.

Service

pretty happy with customer care and service. The only issue was that availability of service appointments was limited, so it had to be a couple of weeks after I phoned

Service

Goodwill gestures e.g. spruce & shine

Service

Incorrect quote. Withheld BMW value prices until asked. Refused to reset service indicator unless all work Chandlers deemed necessary was undertaken by Chandlers - third party not allowed. Reset service indicator to 4,000 miles only. Rude staff

Service

just good service

Service

Your staff went out of their way to make our visit a pleasurable experience. A pity other showrooms can not achieve your high standards.

Service

Friendly and helpful staff

Service

Always excellent service, on time and on budget.

Service

Service completed on time, car not washed due to my time restraints. Returned next morning for car wash.

Service

First class friendly service.

Service

My car is quite new and needed reprogramming due to that model having an issue with the automatic braking. Chandlers knew in March yet failed to mention it to me in May when i booked my service. At the service in June they had to rebook for it.

Service

When I bought my car from Hailsham BMW it came with a lifetime MOT ,so when I was charged for it And got home i realised I shouldn't have been ,I phoned back,someone was suppose to ring me ,back no one did ,4 calls from me ,day 3 I spoke to some 1

Service

Same as above

Service

Resolution of failed i-drive system

Service

no reason not to

Service

Excellent service experience by the staff

Service

All round efficient.

Service

Quick to let me know what the issue was: quick to resolve the problem too

Service

Fantastic sales support. On service - not so good. Even the 'free' monthly wash left mud on the sills and fly marks all over the front!

Service

Paid the additional £20 for the full valet of my a car and when my wife collected the car it was not clean. The door shuts and rear seats were dirty, as was the glass.

Service

Pleasant place to spend a couple of hours while the car was serviced

Service

The service interval record wasn't reset at the time of the annual service .This meant on the 1st June I had message to advise car required a service. I had to visit a BMW/Mini Garage to get the reset done.

Service

All work quuickly andefficiently carried out

Service

I have had repeated visits to effect a repair to a continuing repetitive defect - I only hope that this is the final time my car will need to visit a garage for the same problem

Service

A friendly environment,always feel welcome when dealing with service teamDerek and Jake are great assets to the team

Service

I was told that I could arrive early and put the keys through the letterbox as I had to catch an early train. I did this but there was no letterbox and I had no way of identifying the key drop box so I had to miss my train (and a meeting) and wait.

Service

The service member of staff, Derick was excellent but the oil service and warranty work took 2 days, my car had been test driven by someone who obviously drove it as fast as they could and sterring wheel was covered in oil. All bodywork scratched.

Service

Because Chandlers manage to overcome problems and understand veery well how to help customers with theirs.

Service

Appreciated collection and delivery plus car washed

Service

All as expected from BMW, First class

Service

because staff courteous and basic service completed ok, however, kept waiting for 1/2 hour to make payment, due to internal staff meeting

Service

Consistently good service and attention given by the service department representative

Service

James was excellent, always great service and would highly recommended the garage! James at MINI was equally as helpful when we had some questions in regards to the MINI

Service

I had to call to find out when I car would be ready. I asked to keep the old tyre which had been removed from the car, but it had already gone, the car when driven back to my house had been driven in sport mode and had not be driven considerately.

Service

Member of staff was very helpful

Service

I was advised that it was only an oil change and told it would take 1 hour took I hour and 55 minutes which meant that I had to rearrange my appointment. I was very unhappy about the lack of update.

Service

I am pleased to be able to say that the problem with my car now appears to have been fixed. There was an annoying noise/rattle from the tailgate. The car had been into Hailsham before but he problem was not resolved. Please thank the service dept

Service

Service completed on time whilst waiting with very satisfactory cleaning.

Service

Matt Dadswell is an asset to your company, I would defiantly recommend this centre as the agent was professional and approachable.

Service

Very good, effective customer service in light of a fault found that meant I required a courtesy car. Got BMW to pay for part, much appreciated

Service

ALL STAFF ARE PLEASANT & HELPFUL.tHEY ALSO keep you informed of what is happening

Service

Staff are always most helpful and welcoming. I will have to see them next time I am passing as the message is still appearing that a service is due in May 2017!

Service

I felt that with the exception of Emily Robinson and John Payne no one in the centre values my custom. The centre is disorganised with departments clearly not communicating with each other. Telephone messages left with reception are often ignored

Service

Easy to book in, kept informed. Car was picked up dropped off. Perfect

Service

Staff (Jake & Olivia) that I dealt with were efficient, friendly and kept me informed throughout. As usual I received an excellent service from Chandlers.

Service

It was very good, I only ever came to the showroom twice but very nice showroom indeed. Met some of the team who were very helpful including Barry who introduced me to John.

Sales

Found the sales executive helpful kept me informed of progress and went through the car on delivery. Also they have a Genius person at the dealership who is extremely helpful.

Sales

Very satisfied. Will continue to purchase cars from Hailsham and recommend friends.

Sales

Not quite perfect on the pickup day, Car had not been filled with fuel.

Sales

Help ful friendly and efficient.

Sales

All my questions were answered

Sales

Friendly staff who make you feel that you matter. Yes I know they want to make a sale but they still come across well and werent over pushy.I found all staff very polite and proffessional. Thanks Sam, Adam, Matt and Ashley.

Sales

As above. Don't expect a brand new bmw to have a fault, as i would have thought it would have had a full check prior to handover.

Sales

Very professional service.

Sales

John Payne and Derek Ashford were outstanding, going well above and beyond what one would expect in terms of customer service and the overall experience provided. I would recommend them highly and will certainly be purchasing my next BMW through them

Sales

As above staff and surroundings were top class

Sales

Been going to this garage at Hailsham for quite a few years and we are always met and welcomed, even if we are only browsing.

Sales

The salesman I dealt with, Adam Hall, was exceptionally good. Everything I asked for was delivered to my satisfaction. Complex technical details were explained thoroughly and filled me with confidence

Sales

very good staff

Sales

I commend the young man who assisted me in my purchase. The circumstances surrounding my test drive, which incidentally never took place because there was no car available, were testing to say the least. At all times he was courteous and helpful.

Sales

My experience from the day I ordered the car to the day I took delivery was excellent.

Sales

Because that is the answer???

Sales

Attentiveness and helpfulness of John Payne

Sales

John Payne was our initial contact and he supported us all the way through the process. If he was not available he gave us a contact within the team so that we were not left waiting. We couldn't ask for better.

Sales

Everyone who we had any meeting with was professional to perfection.

Sales

Didn't feel pressurised. You had the right car immediately available at the right price.

Sales

Very good end to end process, I was kept informed at every stage as to what was happening. New car was delivered immaculately and revealed from under a cover. Great experience.