See previous answer
I found the person who dealt with me to be very helpful and polite. The car was ready within the time alloted. Many thanks to you
Very good professional service all round
They appear interested in customer. I mainly dealt with a service adviser called Steve.He has a great manner. I've dealt with him before & his manner is consistent. Parts team are great so far, Veekash and Harvey to name a few.
very happy with the servce, thought the costs were excessive for what was done
Worked as planned
Reasons as above, Slight snag is unable to determine where one is inthe queue because of seating configuration.
unfortunately, when I booked my car for its service it was not made clear that it was a week too soon and the representative had to clear this with head office. fortunately it was confirmed and the service was carried out satisfactorily.
I was supposed to have a courtesy car which had been overlooked but was driven to my office and the car returned to my office when finished. So that was all fine.
Good feedback on progress and liked the video reports
Very helpful and efficient and attentive service from Derek and the service team.Video of maintenance check a good touch.
see the paragraph above
Chandlers requested the car to address two recall issues. Despite emails to Matt Barnes and Barry Tyrell Curtis, notes made on the pickup drivers documents, telephone conversation with workshop reception an estimate for bodywork repairs was ignored.
There was an unusual fault with my just-out-of-Warranty car. Chandlers Hailsham lent me a lovely sporty BMW while my car was being repaired, and arranged that BMW would pay most of the bill. I am amazed and delighted. Steve Booth was brilliant.
Have a coffee, read the papers knowing my car is in excellent hands. Everything extremely efficient.
They did the MOT and the final 3 year service delivered my car back to my address as I requested. All has gone very smoothly with no issues
The work was completed on time,on budget and at short notice, they all bent over for me on the front desk.
Totally satisfied as service has been provided at the highest standard. Crystal clear, detailed and customer focused.
Everything was detailed
Let me know what was going on and kept in touch throughout the process
I did not have the car serviced.
Very helpful staff
Tires didnt both turn up on same day but quickly sorted by staff.
This was down to the attentive nature and 'no trouble' attitude from Derek. Although this was my first visit to the dealership (and a long way from my local dealership) he treated me as if I was a 'regular' visitor. Nothing was too much trouble.
Staff are always clear and professional, makes it easy to book and use.
Work completed on time and no fuss
Excellent service efficient, friendly and kept within estimated cost and timeline
Kept waiting with little information on progress.
Everything done on time and as agreed. Jake was excellent. I was made to feel like a valued customer
Because I was satisfied.
No problems at all.
As before the service has always been very good & the staff are always very friendly
I was kept informed of work being carried out, even sent a video of my car being serviced and everything was done to my satisfaction, except the car wasn't vacuumed very well inside .
Chandlers were helpful but not helped by BMW. They have lost a potential sale as a result.
same as above
Slight confusion over key drop...but quickly resolved
Kept up to date with the progress of my vehicle and didn't experience any 'surprises' allied to the problem with my car.
The service was carried out effectively although disappointed that in undertaking the work the bodywork was scratched. The Navigation TMC function was not working despite numerous requests for it to be checked as working before the car was returned.
Tech was clear in explaining my problem very helpful
Despite booking a 90 min wait appointment, car took 2 hours 15 due to workshop being busy. As I was the first appointment at 9am - surely this should not have happened.
No problems whatsoever
Very friendly courtesy car provided and I like the video they send out with a health check on it
If we are talking about the recent car trade in and purchase, then I have been most impressed with the efforts made to meet my needs. The result was a deepening of loyalty to this dealership.
Always checking on my car when I bring it to be washed
In all the visits I have made, I have never had anything other than excellent service.
They did everything they sed thay wood and foned me as soon as car was ready to collect
Finally fixed my squeaky door seals thanks to Service Representative - Emily at Chandlers. Why was there not a recall for this problem on all 1 series cars???
It is always a pleasant and refreshing experience.
replacing he then agreed to service the car!I must say that your customer service is poor, my car is two years old i purchased two cars at the same time. strange way to treat existing and potentially repeat customer!!! who spent approx £80,000
Left car for a 90 minute service and had to ask where it was 105 minutes laterNotice stated if service over ran 50% would be refunded does that apply to our 5 year service packageValet voucher was promised but never received
They carried out the work promptly
Replacement part fitted while I waited.
Happy with collection service
All was as it should be.
Time taken to carry out service, much longer than originally stated - this was the case at previous service too.
Chandlers hailsham have been great and done everything to make me feel like a valid customer.Everyone is friendly and Derek on service is fantastic!
They have always carried out my service and questions professionaly
Service carried out promptly and efficiently
Pleased with customer service
Jake was excellent and turned an issue into a great customer experience
Reception first class. Pleasant environment while waiting completion of service.
I was notified when my car would be ready, it was cleaned inside and out.. and unlike a previous experience, there was no damage to my car that had been covered up.
Amy was extremely intuitive and had a wonderful way of resolving a stressful situation immediately
Car picked up at appointed time, everything completed, not quite a full 5, this is due to on pick up the return time we spoke about was not met, not a problem but a call to say it would be later would have given the 5 stars.
came in to fit two new wheels under warranty, was told it would take about an hour, three hours later and more inspections and photos of the old ones it was taken to a outside contractor down the road to be done.
Every aspect fully explained my BMW is not the newest however it is my pride and joy felt I was treated the same as customers with maybe more expensive vehicles
I particularly liked the customer video taken during the carrying out of the vehicle inspection
everything fantastic apart from the little pricebump
A very good service was provided but disappointed that the wheel bearing had to be back ordered from Germany meaning the vehicle was off the road for 5 days. However, very pleased that an alternative car was made available to me.
More or less did what I asked
Because I have had no problems and it always comes back spick and span.
The service was fantastic bearing in mind that my residence is over 100 miles away. All teams were extremely friendly and a pleasure to deal with. Keep up the great work .
Efficiency of work and pre-advisement of timing to complete car service
Same comment as before plus when I collected the new car there were problems with car prep which then had to be resolved while I waited.
The technical advice was spot on and the whole problem sorted with minimal disruption to me.
Professinal prompt service. See above
Because they were good
I would have liked to have had the service done before the MOT ran out, but apparently this cannot be done on a service agreement. Not sure why, and haven't received a sensible reason from BMW.
Very satisfied with the service experience received.
Please see my comments above.
All work done in a efficient & professional way.
Too far away
The service side is quick, efficient and very polite.
They sorted my problem out immediately and with only a short wait.
Service shop open on a Bank Holiday was a bonus to the efficient service.
pretty happy with customer care and service. The only issue was that availability of service appointments was limited, so it had to be a couple of weeks after I phoned
Incorrect quote. Withheld BMW value prices until asked. Refused to reset service indicator unless all work Chandlers deemed necessary was undertaken by Chandlers - third party not allowed. Reset service indicator to 4,000 miles only. Rude staff
Goodwill gestures e.g. spruce & shine
My Sales Executive, John Payne, was an absolute pleasure to deal with. He took time to understand my requirements, supported with the specification of my car and kept me fully updated on its progress through the factory to its arrival in the UK.
I was overwhelmed with my experience at Chandlers Hailsham they even bought me chocolates and wine as a surprise! I had all my questions answered by Gary the finance man he was great as I was going to use my savings to buy the car.
Liked the attention to detail and little videos from Matt.
While at the centre I found the experience to be very good. Staff have always been welcoming and accommodating. Sometimes there were issues contacting the dealer by phone, with messages seemingly going astray.
The centre was very welcoming, the staff were friendly, knowledgeable and attentive at all times.
wonderful service from sales manager and sales staff - always had time for me
Very good overall. Sat Nav problem with the new car is the only major negative.
Everything was well explained, options discussed and staff were knowledgeable and helpful. With thanks to Ashley and John from Chandlers Hailsham.
It was very good, I only ever came to the showroom twice but very nice showroom indeed. Met some of the team who were very helpful including Barry who introduced me to John.
Very satisfied. Will continue to purchase cars from Hailsham and recommend friends.
Found the sales executive helpful kept me informed of progress and went through the car on delivery. Also they have a Genius person at the dealership who is extremely helpful.
Not quite perfect on the pickup day, Car had not been filled with fuel.
Help ful friendly and efficient.
All my questions were answered
Friendly staff who make you feel that you matter. Yes I know they want to make a sale but they still come across well and werent over pushy.I found all staff very polite and proffessional. Thanks Sam, Adam, Matt and Ashley.
Very professional service.
John Payne and Derek Ashford were outstanding, going well above and beyond what one would expect in terms of customer service and the overall experience provided. I would recommend them highly and will certainly be purchasing my next BMW through them
As above. Don't expect a brand new bmw to have a fault, as i would have thought it would have had a full check prior to handover.
As above staff and surroundings were top class
Been going to this garage at Hailsham for quite a few years and we are always met and welcomed, even if we are only browsing.
The salesman I dealt with, Adam Hall, was exceptionally good. Everything I asked for was delivered to my satisfaction. Complex technical details were explained thoroughly and filled me with confidence
very good staff
I commend the young man who assisted me in my purchase. The circumstances surrounding my test drive, which incidentally never took place because there was no car available, were testing to say the least. At all times he was courteous and helpful.
My experience from the day I ordered the car to the day I took delivery was excellent.