Loading...

About Chandlers Hailsham.

Our commitment to you is to maintain the highest possible standards at all times.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

WHAT A DIFFERENCE A DAY MAKES.

Read

Impress with the new BMW Shadow Edition

Read

The BMW Lower Emissions Allowance.

Read

BMW i3 Service Inclusive

Read

ROAD TAX CHANGES 01/04/2017

Read

MET Technician

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service advisor

Service

Happy to give 5, however my car was recalled in for a 'quality enhancement' which was actually a fault. I would ask you to say what you mean and not use euphemisms.

Service

Emily was very courteous and new i had to travel home to Hull

Service

From day one, reception was warm and welcoming. Unlike the experience we had with Harwoods Landrover in Lewes. Our continued visits are always met with that same warm welcome.

Service

My car had a new battery fitted and my car cleaned all while I waited in the comfort of the reception with a cup of coffee.

Service

We have used Chandlers at Hailsham for all our servicing and purchases, and have been completely satisfied with the garage and the staff.

Service

Chandlers are to be congratulated on their standard of service. We are delighted by the new vehicles purchased through this franchise and feel we can ask them if we need help and support at any time. A pleasure to do business with them.

Service

What can I say - work and service completely to my satisfaction.

Service

The car was taken in regarding a query problem. It was given a thorough check and no problems found. This was not a scheduled visit, but the service couldn't have been more efficient.

Service

Very good customer service

Service

I was contacted about the upgrade. Then I was telephoned with the precise pick up time. Car was then collected and returned. Further email from service engineers kept me updated.

Service

Although the estimated service duration was exceeded I was happy with the end result. Although the cleaning of the car could have been better

Service

Above reason, very professional service and great communication. Work was completed quickly as well.

Service

Kept up to date with process with detailed report on condition of vehicle.Car returned very clean inside and out but passenger seat had been moved to the furthest forward position.

Service

Service completed on time and at cost quoted

Service

as i have said before brilliant service

Service

Chandlers (Hailsham) were unable to resolve one problem which apparently relates to a BMW design issue. Otherwise OK. I have contacted BMW about the design issue.

Service

Excellent service in good time,incl.car wash and courtesy car

Service

There was one service work item that was not completed on time and I could have been saved time and a visit if I had been contacted. However the issue was handled well by the team.

Service

Reported problem handled promptly and efficiently by sales and service staff to get a resolution plan in place.

Service

Very professional service. Made to feel valued and all staff very knowledgeable and willing.

Service

Helpful friendly staff

Service

The staff are polite and very professional. They also communicate very well. Excellent customer service.

Service

Quick service , polite staff and very helpful

Service

Despite a glitch with the software caused it seems by an overnight update, Toby and the team kept me informed at all stages how my car was getting on. Toby also managed to get me and my 12 year old son access to the adventure park opposite.

Service

The initial up front meet and greet and the service staff were very friendly and professional, however it took 3 visits before the noise coming from the car was identified and fixed. I was not fully satisfied by the explanation of what happened

Service

Very pleased with the experience of the service itself and being kept informed. Not so pleased with the attention of the sales team when I was there.

Service

With the staffing levels as they appear it seems inconceivable that there should be any delays when I arrive or when I pick up my car for servicing. But there were unnecessary delays at the beginning and end. I didnt appreciate a mini as courtesy car

Service

Happy with the service, only down side, no service record to keep for when you decide to change vehicle.

Service

Steve Booth was as helpful as ever and the ambience and general service standard is high.The telephone answering system is impersonal and the text confirmations inaccurate.

Service

Good customer service

Service

Fifth star withheld till Chandlers resolve issue over resetting service indicator to take account of new engine.

Service

I phoned afterwards to check an item on the service and they were very helpful

Service

The only issue is that my red service light still comes on indicating that filters have not been changed as required and indeed ticked as completed on the service feedback form.

Service

all done quickly and professionaly

Service

Very professional.first class service.

Service

The car was dealt with to time and returned washed and ready to go.

Service

Very customer focused. My Service Department contact is very efficient and accommodating with service requirements and support actions.

Service

The service was executed within the time-frame specified without hindrance and all aspects of the service were completed.

Service

Work carried out on time and at reasonable cost.

Service

Everything is completed on time and the paperwork is easy to understand and well explained. The coffee is not bad either.

Service

Steve went out of his way to deal with my problem. A great example of good customer service. Kept me informed and reassured that I should get some financial support from bmw

Service

Good service but very expensive oil

Service

Everything went according to plan, on time and the feedback was well presented and clear. No problems.

Service

Emily Holman looked after me awhile my vehicle was in. I was dealt with professionally and I am extremely happy with the service received!

Service

very satisfied, The video was interesting, and the information was very interesting,

Service

The person handling my service was not onsite when I arrived, albeit I was a few minutes early, although I was looked after by someone else. It was actually the Sales Manager who offered and made me a cup of coffee on arrival.

Service

Felt a valued customer and coffee was nice.

Service

Chandeliers live up to the BMW service quality standards completely .They could.not do better if they tried.

Service

Great service

Service

Never a problem. Very polite and helpful.

Service

Very comfortable reception lounge and friendly staff. However, see below

Service

they let you know what they are doing and keep to the time they say

Service

The car was in for an extra day despite having diagnosed the problem the week before and I received no message/text on my mobile no.

Service

All staff very considerate

Service

Friendly personal service within a corporate setting - nowadays a rare occurrence.

Service

Great centre, great service

Service

Service staff are more than helpful and always willing to fit the car in if possible

Service

The only disappointment was that they cannot answer all my questions.

Service

The level of customer service given is lower than other dealers I have used. There’s always a sense that they just want to make more money out of you rather than resolve your issues. The exceptional ones make money without making you feel fleeced.

Service

Its been pretty average. Since purchasing my car no one has given me a courtesy call. I picked up my car with barely enough fuel to get me home, even though you said you would provide me with a full tank.

Service

Continually trying to upsell the service from that which was booked. Trying to push additional unnecessary work.

Service

For the reasons given above. I was also told that my vehicle had 3800 miles until it requires a full service only to find upon start up that this is indicating 1800 miles. didnt get very good answers.

Service

When I got my car back my bin and wind deflected which had been in situ we're " dumped on the back seat" Furthermore my pre sets had been lost I called and was advised They should of been put on a USB saved and uploaded When upgrade was complete.

Service

As above

Service

Finally found a good dealer that I am happy to service all my BMWs. The service, the staff and the end product are all excellent. Bought a used approved and have never had a 2nd hand car so well prepared.

Service

Excellent service and attention

Service

The video had no sound which was a little pointless.

Service

Apart from service I had additional body work on N/S/F corner bumper at short notice.

Service

Again as above and especially with the video which keeps you well informed about your vehicle

Service

I had to get a lift back out to BMW to collect my vehicle. It was picked up by BMW from my work on Tuesday, with the assurance of return by 17.00. I was still waiting in the car park at 18.00 for its return

Service

Derek is a credit to the service team. I was kept up to date every step of the way with the repair of my vehicle and he had an answer to every question which I asked.

Service

because I was completely satisfied

Service

Your staff know their role inside out and strive to keep you happy

Service

Excellent service

Service

As above staff friendly and helpful and the coffee in the waiting area is good.

Service

as above

Service

No problems and efficient

Service

As previous answer

Service

Good service and very helpful

Service

good but a little longer than expected

Service

See answer above.

Service

See previous answer

Service

I found the person who dealt with me to be very helpful and polite. The car was ready within the time alloted. Many thanks to you

Service

They appear interested in customer. I mainly dealt with a service adviser called Steve.He has a great manner. I've dealt with him before & his manner is consistent. Parts team are great so far, Veekash and Harvey to name a few.

Service

Very good professional service all round

Service

very happy with the servce, thought the costs were excessive for what was done

Service

see above

Service

Worked as planned

Service

Reasons as above, Slight snag is unable to determine where one is inthe queue because of seating configuration.

Service

unfortunately, when I booked my car for its service it was not made clear that it was a week too soon and the representative had to clear this with head office. fortunately it was confirmed and the service was carried out satisfactorily.

Service

Proffesional service

Service

Good feedback on progress and liked the video reports

Service

I was supposed to have a courtesy car which had been overlooked but was driven to my office and the car returned to my office when finished. So that was all fine.

Service

Very helpful and efficient and attentive service from Derek and the service team.Video of maintenance check a good touch.

Service

As above

Service

As above

Service

see the paragraph above

Service

Chandlers requested the car to address two recall issues. Despite emails to Matt Barnes and Barry Tyrell Curtis, notes made on the pickup drivers documents, telephone conversation with workshop reception an estimate for bodywork repairs was ignored.

Service

There was an unusual fault with my just-out-of-Warranty car. Chandlers Hailsham lent me a lovely sporty BMW while my car was being repaired, and arranged that BMW would pay most of the bill. I am amazed and delighted. Steve Booth was brilliant.

Service

Have a coffee, read the papers knowing my car is in excellent hands. Everything extremely efficient.

Service

They did the MOT and the final 3 year service delivered my car back to my address as I requested. All has gone very smoothly with no issues

Service

The work was completed on time,on budget and at short notice, they all bent over for me on the front desk.

Service

Totally satisfied as service has been provided at the highest standard. Crystal clear, detailed and customer focused.

Service

Tires didn’t both turn up on same day but quickly sorted by staff.

Service

I did not have the car serviced.

Service

Very helpful staff

Service

Everything was detailed

Service

Let me know what was going on and kept in touch throughout the process

Service

Staff are always clear and professional, makes it easy to book and use.

Service

Work completed on time and no fuss

Service

This was down to the attentive nature and 'no trouble' attitude from Derek. Although this was my first visit to the dealership (and a long way from my local dealership) he treated me as if I was a 'regular' visitor. Nothing was too much trouble.

Service

Excellent service efficient, friendly and kept within estimated cost and timeline

Service

Kept waiting with little information on progress.

Service

Kept me updated at every opportunity

Sales

As above, Tom made us welcome from the first moment of discussing cars. Given that there were other makes in contention it goes without saying too much that they stumbled. Tom and Chandlers made us feel wanted.

Sales

Everything was as promised.

Sales

The salesman Sam Smith did everything possible to make our experience easy and memorable.

Sales

Kept me informed, always professional and very helpful.

Sales

The salesman went through the process very efficiently.

Sales

Took 2 weeks to get my holding deposit of 1k back from collection of new car

Sales

Once a suitable car was actually allocated to me (initially another car was agreed but then became unavailable which was frustrating) then the service and communication was very satisfactory.

Sales

Everything I wanted to know was explained thoroughly.

Sales

Straightforward process, helpful salesman. He has suggested we return in a week or two to be briefed on some of the new technology in the car compared to our previous BMW.

Sales

All staff from reception to sales very good ambassadors for Chandlers Hailsham

Sales

As always, very satisfied.

Sales

Good sales staff

Sales

Everyone very friendly and helpful at the Hailsham branch

Sales

I was completely happy with the way I was made to feel special during the purchase of my car and during the delivery I was shown how to use the latest I drive system

Sales

Great, modern and clean centre, very friendly and professional staff

Sales

Absolutely satisfied - really good communication provided throughout.

Sales

Excellent service - from the original call to tell me about the special offer, to finding a car that suited me, and then making it very easy to buy!

Sales

Superb experience - will go again in 3 years.

Sales

Chandlers at Hailsham is a great place to buy a car. I am always treated really well and never feel pressured. I have dealt with Matt Barnes for years and he is excellent. I also dealt with John and he went out of his way to make it a smooth trans

Sales

Attentive salespeople (John Paine was particularly helpful). Comfortable surroundings.

Sales

was looked after superbly from the start to delivery of car

Sales

I was misinformed about delivery dates , insurance policies and options. I was promised phone calls but got none, the car had a broken windscreen when I first saw it and the hand over was disgusting, I was shown where it was in the car park and left.

Sales

Salesman very helpful and not pushy. Went back to see the genius and he was extremely helpful as well

Sales

I was overwhelmed with my experience at Chandlers Hailsham they even bought me chocolates and wine as a surprise! I had all my questions answered by Gary the finance man he was great as I was going to use my savings to buy the car.

Sales

My Sales Executive, John Payne, was an absolute pleasure to deal with. He took time to understand my requirements, supported with the specification of my car and kept me fully updated on its progress through the factory to its arrival in the UK.

Sales

Liked the attention to detail and little videos from Matt.