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About Chandlers Hailsham.

Our commitment to you is to maintain the highest possible standards at all times.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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MET Technician

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Kept me informed, car returned clean and on time

Service

All carriedvout with no fuss or bother

Service

The members of staff were all very friendly and efficient and the car was completed in a timely manner. I particularly liked the video e-mailed to me whilst I was still at the dealership giving me an overall commentary of the condition of the car.

Service

Booked 90 min service , all done in time , excellent facilityCustomer service from Emily Holman was excellent.

Service

Friendly, prompt, efficient.

Service

Quick and efficient. Followed all requests whilst vehicle was in their care

Service

The service itself was fine.

Service

Free pick-up service. Very friendly staff.

Service

Carried out straight away and back on the road

Service

As always staff were helpful and informative.

Service

Very poor service. Have been without a car for nearly two weeks

Service

All of the team at Chandlers Hailsham are exemplary. Every part of the service they deliver is carefully thought out and delivered to the highest standard by a fantastic team.

Service

Local and convenient, very welcoming and competent service

Service

Always welcomed, comfortable seating, drinks available.

Service

A great service & at a reasonable price

Service

Overall I have nothing to complain about!!

Service

Once again I was looked after by a. My salesman and b. The service team

Service

Nothing was too much trouble, the car was inspected immediately upon arrival, a loan car was provided and the worked carried out within 24 hours.

Service

Polite, helpful, free coffee & biscuits and I can work whilst I wait

Service

The main issue I attended was not resolved. Say nav not loading.

Service

I was not advised of the cost before. I waited 10 minutes before being seen then waited again as loan car keys had been misplaced. Promised car wash & vacuum but this didn't happen. Seem somewhat disorganised.

Service

Charming staff who looked after us well. We were never subjected to over zealous sales tactics, but always made to feel that our custom is important. In particular 2 employees- John Payne and Matt Quarrington - were helpful, efficient and attentive.

Service

I have been a customer for 20 years and would not hesitate to keep using Chandler hailsham.

Service

Excellent communications. Easy & convenient service booking options both online & by phone. Fast turnaround time. Staff really friendly & very helpful.

Service

Derek Ashford

Service

I am completely satisfied with service I have received.

Service

They listen to you and then help you out

Service

Some things need improvement - mainly in relation to communication

Service

The only aspect that prevents full marks have been the series of faults with the x3. They have been fixed but car has only done 8k miles!

Service

Issue resolved under warranty with no issues

Service

Very good customer service - and not patronising!

Service

Got the job done

Service

Would be a five, but they haven't managed to fix a Bluetooth problem (can't be just my phone, as it happens on three different handsets)

Service

I received a complete engineers report via my mobile.

Service

The work done on my car was, as far as I am aware, fine. However I find that the "next service" indicator on the dashboard has not been properly re-set as it shows my next service being due in March 2018 and is showing in red as being overdue.

Service

Overall service was very good but at no point was I told I would be charged for a standard scope service as part of changing the brake fluid.

Service

Excellent can’t fault it.

Service

Every little problem has been easily sorted for me

Service

Because I was completely satisfied

Service

The car has been in many times with issues and each time Derek and his team have been amazingly helpful and have always made me feel welcome

Service

Everyone I spoke to was very friendly and professional and having my car collected and dropped back made the whole experience far more pleasant.

Service

Helpful staff who kept me informed throughout the whole process.

Service

Was impressed with updates and video clip to let me know what they (technicians) were doing.

Service

Steve (Service dept) was attentive and helpful. Coffee was middling and unlike Portslade no choice of biscuits and friendly staff member to chat to. More newspapers would have been appreciated

Service

Professional and efficient

Service

Helpful and accommodating

Service

Very happy the second time around. The first return of the car was not completely satisfactory and it needed another go to get it right.

Service

Everything was explained and easy

Service

Tanya very professional.

Service

Great service

Service

Booking made was not as smooth as normal.

Service

Very satisfied service

Service

Delivered my expectation

Service

Chandlers are always very well organised, efficient and keep us well informed about appointments etc.

Service

Suprb services from friendly and knowledgable staff

Service

They did everything necessary and in the time available

Service

Exellent product knowledge will answer questions very helpful

Service

car fixed on the day

Service

Staff are always very helpful.At Chandlers (Hailsham) the staff are always attentive..Special mention should be given to Emily Holman (Service Advisor) who is a great asset to Chandlers with the service she gives.Always very pleasant & helpful.

Service

Its all about service

Service

Excellent Customer Service as mentioned above

Service

No problems

Service

Best tyres ever!

Service

Car returned clean and in full working order with recommendations. Tyre wear etc.

Service

The staff took the time to communicate well on all aspects of the work being done and when completed.

Service

Prompt health check to car , no hassle service

Service

You usually pick my car up from my office in Hastings, but I was told I had to drop it off this time as you needed it for a 2 day service so I would need a hire car. When I got there I was told it would be ready same day so my journey was wasted.

Service

I went in to have brake pads change. But they said once the car was up on the ramps it also needed disc as well so the job took alot longer. It was booked for hour and half. I was there a total of 4 hours !!!

Service

Always a good job done

Service

as above

Service

They made the effort to ensure the warranty work was carried out to fit in with my diary. The car was collected from home, the work carried out and returned to my home having also been cleaned inside and out. The drivers were pleasant and courteous.

Service

As usual professional and efficient service, very trust worthy.

Service

all work requested was completed

Service

fault rectified to my satisfaction

Service

Good service as usual--this time minor bodywork repairs

Service

The fault was repaired in the timescale we were told. Alice was prepared to stay a bit later for us to drop the curtesy car back and pick our car up

Service

Completion of recent work delayed until next day and had to phone to see if the car was ready. It would have been nice to have received a call to tell me without me having to phone.

Service

Nil concerns

Service

Politeness attention to detail and magnificent coffee

Service

On time, on quoted price, on the road in 1.5 hours

Service

The price that I paid was competitive; the work was very well completed; the service agent was excellent; time taken for the work was the reason I didn't give 5 stars.

Service

Dipstick not refitted properly so oil sprayed over engine,so had to go back to be cleaned off and topped up

Service

As above

Service

They areg ood

Service

Staff friendly helpful but very expensive

Service

As above.

Service

MOT was done in time slot as agreed and car came back clean. Lose a star for cost of replacement tyres being about 33% higher than market including home fitting.

Service

As before William Butler is an excellent asset to bmw.

Sales

Same great service as with my previous new car purchase.

Sales

The purchase was an enjoyable process with excellent, professional service provided by John Payne & his colleagues.

Sales

Friendly welcome by staff and coffee great.

Sales

Again thanks he whole experience was pleasant and John our contact was easy to deal with

Sales

Only issue is that there is never the technology expert available. I have purchased two cars now and each time they are not available.

Sales

Salesman William Butler and Product Genius Matthew Quarrington and rest of Staff at Chandlers looked after us attentively.

Sales

We have always been given a very professional and friendly service at Chandlers BMW Hailsham where we have bought many cars. They are very easy to negotiate with and make the sometimes harrowing experience of buying a car more of a pleasure.

Sales

Helpful and friendly staff

Sales

The service with John Payne from start to finish was simply superb. Very professional, informative, friendly and couldn't do enough to help. Unbeatable customer service throughout the whole experience.

Sales

I was unable to collect my new car personally due to ill health but the sales executive John Payne, arranged for the car to be delivered to my house without any bother to myself and I really appreciate the personal service given.

Sales

all the staff and service personnel that we came into contact with during our visit were polite, friendly and helpful.

Sales

Quick and Straight forward