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About Chandlers Hailsham BMW

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Mark Bridgland

Head of Business

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Oil service completed in one day at price quoted and car cleaned.

Service

Always excellent customer service

Service

It should read 5! More than satisfied!

Service

Informative, quick, efficient, good value & exceptional customer service.

Service

Tried hard in very difficult circumstances.

Service

Pleasant and straightforward

Service

Because Chandlers exemplify all that is good about BMW (see comment above).

Service

Chandlers handled my purchase professionally.

Service

Because of Derek Ashford who is very reliable and experienced

Service

polite and thorough

Service

All major work carried out to my satisfaction - however, two items not so good - oil check asked for not carried out and repair to mirror did not include repairing surround of mirror glass

Service

Efficient and friendly.

Service

The service was completed quickly and my car was returned clean both inside and out

Service

Very helpful and eager to please the customer.

Service

Quick, efficient, friendly staff.

Service

kept me informed and phoned as promised on completion of service

Service

Very friendly and professional. An excellent service all-round. A pleasure to deal with.

Service

Based on the attention from service dept, not sales dept

Service

I have always been completely satisfied with Chandlers, but on this occasion the car had not been cleaned, despite the fact that it was with you all day and the service itself took about two hours. I was told that I could bring it back another day.

Service

All queries I had were answered

Service

Polite and helpful.

Service

Sorted my issue with my app not pairing up to the car and alignment of bonnet sorted so very happy. 1 week was a long time to sort it through.

Service

The minor communication issues in Service dept at check in prevent giving 5/5

Service

We did not have to wait on arrival and the staff were very efficient and gave the impression that nothing was too much trouble

Service

There was a glitch in the service I recently received when, instead of having to wait 2 hours for my car to be serviced it was 3 hours. In between BMW employees' staggered lunch times I was forgotten, as my documents did not get passed on.

Service

Professional and friendly service

Service

Mainly seemed too busy to have time to focus on customer care and only really got moving after I made a fuss. Eventually reduced the service cost to £400.00. Not an acceptable outcome.

Service

The only thing that made it better was the young guy who tried his best to settle another mistake.

Service

Still have a problem

Service

I was not warned about these fault codes DTC: 4390,Boost temperature sensor; signal too high/low, open circuit / circuit malfunction DTC: 41F2,Activation, electric fan DTC: 4A18,Alternator mechanical fault DTC: 4A66,Power management......

Service

Ainsley Graham was very helpful as usual

Service

V good on service side by engineers. Waiting 20-30mins on a call these days is amateur & unacceptable. Last year it was 40mins. Waited 20 mins twice I was then not put through, had to redial & wait again. Need to improve reception service

Service

Very good customer experience

Service

Fully explained the process,and kept informed of the up to date position.

Service

Car was mot'd promptly. I was notified by phone when it was ready and the car was washed. Thanks

Service

because I was

Service

The sales team of Barry Tyrrell Curtis and john Payne are first class.the sevice department are outstanding in making sure you kept informed on what's happening to your car.abbey has been a star and the technician who sorted my fault out.

Service

No obvious information on range of cars available as something to pass the time while waiting for the car. A bit boring.

Service

All enquiries and queries dealt with in a business like manner.

Service

One simple thing - such as tyre pressures was not fully addressed despite being advised that it had. Consider the lack of confidence this gives to a customer

Service

Car was in for its MOT which it passed

Service

The problenm was a software issue which took several hours to rectify and unfortunately there are still some issues that need sorting out

Service

A good service

Service

Could not get through to anyone, before and during the service. very frustrating

Service

Sometimes the customer service is not great. . Can't get through to the local service department . When messages to call back are left, no call back is received . No courtesy vehicles available at the moment

Service

Fantastic support from beginning to end from Steve Packer and cannot complain about anything from the service received from any of the team.

Service

Good

Service

Superb

Service

The cost of the work was not discussed before the service... It came as a complete and expensive surprise

Service

Friendly & prompt service

Service

All went well except it would have been useful if the service agent had warned me BEFORE the update that some (looked like all) the settings would be deleted. I was only told on collection that this was the case!

Service

Work done as discussed with the technician.

Service

Nothing to much trouble all the staff seem enthusiastic and pleasant

Service

My car was in for a rear light replacement due to warranty claim because of excess condensation in the light, I struggled to get this work authorised by Bmw UK. More details in my comments below.

Service

Good coffee and newspapers and nice surroundings helped the wait

Service

The Team at Chandlers Hailsham are exceptionally helpful and friendly. They work really well as a team.

Service

Very smooth service

Service

Wrong spare part obtained (though I was grateful for the ready offer of a loan car)

Service

Tyre pressures all different on return

Service

it was not offered a spare car to me during the service which was few hours long.

Service

It is almost impossible to speak to the individual dealing with your issue although I think members of staff owning an issue is brilliant. Often phone calls are not returned and second or third calls are necessary to get through.

Service

The hire car I was given, as arranged by BMW, identified, it had a problem in the coolant system... clearly not properly checked before being given out. I advised device manager on returning car and complained to Enterprise. No response as yet.

Service

With the actual work done by the service department; completely satisfied. With getting in touch with the service department without having to speak to three different people in a contact centre; not so good.

Service

comfletely sarisfied says it all

Service

As above

Service

Everything went to plan

Service

Booked but not on list Courtesy car not ready, replacement did not have Sat Nav so go lost returning In for the day (Friday) told it would be Monday but got back Tuesday. Informed on way back Monday! I live in Purley! Eddie really helpful

Service

They have always been very good and make the experience a positive one every time.

Service

We were updated at every point and everything was clearly explained

Service

No problems, but took slightly longer to complete than promised.

Service

Always on time and expense fully explained.

Service

I was extremely impressed

Service

Good .welcome, quick service and MOT, cleaned car

Service

Job was done and the car was cleaned.

Service

BMW servicing arrangements as Chandlers have been outstanding and have accommodated my diary requirements always.

Service

I turned up at the garage at the time I said I would to collect my car from it's service only to find it hadn't even been started. Also I had to call 4 times to get a quote for a broken fog light. I finally got a quote which was ridiculously high.

Service

My main reasons are given above. I own an immaculate second hand 118i, and will never afford a new one, the owners of which are probably most feted and looked after in your flashy depot.

Service

Courteous and efficient staff

Service

They did not spot the problem when I took for service.

Service

Polite, punctual and very helpful.

Sales

Smoothnes

Sales

Wonderfully modern, presentable showroom and made to feel very welcome

Sales

Lovely friendly staff, who made the experience of buying a new car feel special and treated me and my family with a great friendliness. Small details and little touches made the purchase seamless.

Sales

It all made very straight forward. John the sales executive was excellent.

Sales

I was treated very well. Tom was very kind and nothing was to much for him

Sales

Upon purchasing my car, the service I recieved from Tom Weaver was outstanding, he was very helpful and nothing was too much trouble. I was completely satisfied with my experience.

Sales

Fast and clear service

Sales

Please refer to my answer to question 1.

Sales

John Payne our sales Executive at Chandlers was fantastic and I would go to him again when I am looking for my next car.

Sales

It was quick, easy, and stress free

Sales

No problems

Sales

Really impressed with service received from John Payne

Sales

I Have dealt with John Payne on purchasing my previous x5 and again he was very helpful and supportive during my recent purchase.

Sales

The car was expedited to accommodate our holiday dates

Sales

An extremely efficient salesman not at all pushy

Sales

John Payne offered a great service and was on the ball.

Sales

Wayne was very laid back. No pushy sales, which usually leads to me walking away. He was informative, polite, very professional and a genuinely likeable personality

Sales

Car was 'wrapped up' when it was collected, Adam sent a picture beforehand which was a really nice touch and heightened the experience of collecting a new car, I was very impressed. Adam also connected me up to the system which was appreciated

Sales

Whilst the car was well prepared it wasn't quite to the standard of the new M140i I purchased in March.

Sales

Very pleasant experience

Sales

Perfect car, drives like a dream!

Sales

ordered car through carwow at a distance as local dealers to me won't match or get near. wanted a simple online purchase and collect car and that's what I got! John Payne at Chandlers Hailsham answered any questions I had promptly so recommend him.