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The service are helpful and let you know any problems that might be on the horizon.
I was listened to with my issue with the car and is was dealt with in a timely and efficient way.
Engine problem solved.
The whole process from booking and collection of the car to its return was simple and satisfactory.
We had no complaints whatsoever and Chandlers Hailsham collected the car and brought it back in the evening
Don't feel as though the service is any different from any other franchise's I've been in. Not to say the service is bad, the staff are efficient enough.
No problems at all
Arrived and seen straight away, informed that my car would be ready at a certain time and it was 15 minutes earlier. Car came back clean and I was able to complete my transactions quickly and effectively
All of the jobs which needed to be done, were done.The car was returned to me washed and cleaned when I was asked whether I would like to have done. A first class job of that was made as well !
All worked as required
The work was carried out as promised
Everything was done in the service and inspection with thoroughness and I was completely satisfied
No improvement could be made based on my experience
Considering the problems we have had this ccompany is a fine example of being customer focus. They are a credit to BMW.
Pleasant staff and service completed on time
Very easy company to deal with. Excellent customer service.
Although, I still have an issue with my vehicle, the staff at Chandlers have been great and extremely helpful.
Lovely easy to book and able to sit and wait for service. Communication excellent Nice luxury cars
Chandlers service is superb I would recommend this BMW main dealer to anyone.
Everything happened as expected.
Good and easy to deal with car, car was repaired well
DIFFICULT TO PARK AT 11O/C AT TIME OF BOOKING
Service centre has always been wonderful, Ive always dealt with James on the front desk and despite him moving to workshop control now and not covering front desk he still managed to come and say hello and give me excellent service! Thanks as alway
My radio is still cutting out at times
Final costs were as stated. Timings were as stated. The option of a courtesy car was not mentioned at the time of booking.
Great service received by Derek Ashford
All arranged very efficiently and car returned looking like new.
Car returned clean inside and out.
The car was picked up and delivered back in a very timely and quick manner
The service delivery, courtesy and the ability to undertake it while I waited ( 1hour ), avoiding a trip to deliver the car and retrieve it by my wife and myself in 2 vehicles was excellent. BUT the service book was not stamped !
Told on the phone that i needed to replace 3 out of 4 tyresRefused to return my car (had been collected) as it was unsafe to driveI took my car to a specialist and they advised none of the tyres needed changing and it was perfectly safe
Excellent communication and almost immediate booking availability. Friendly staff and my car was cleaned complimentary to an excellent standard.
Very professional and exactly on time.
Car dropped off at 8am on a Wednesday for brake discs and investigation on faulty boot. Expressed urgency of boot.Car not looked at until 1pm onwards, at which point part had to be ordered in for next day. Car still not fixed until Friday
Very good Reception staff. However there have been two occasions when faults have not been able to be rectified and require repeat visits to the garage.Very good to receive email and video of the checks on the car
No problems whatsoever with all queries answered fully
Service and pricing is good
So many dealerships feel the need to talk to customers as if it is their first car, with a very large hint of wide boy. NOT so Chandlers, courteous, efficient and normal in their approach. Almost a feeling of a family run business!!
Overall completely satisfied. Customer service from Derek Ashford and his team on the service desk is always exemplary and my recent visit was no exeception. Derek is a credit to Chandlers.
Because it was picked up from my house in the morning serviced and returned in the afternoon, great.
All good except that I had to return the following day to have the car washed. It had been parked under trees overnight and badly covered in sap. Once the problem was pointed out however, the response by Emily could not have been more helpful.
They was very kind, punctual and scrupulous that I had all I needed in that day
Technician advised new brake hose may be required soon, but failed to spot severely corroded brake lines on both sides!
Efficient and professional
Nothing is too much trouble
Everything was done as expected
Always a great experience when I come in, car is always serviced to the highest standards and my money is never wasted.
Sorted everything I wanted done and the women on the service desk was excellent, I believe her name was Tanya.
Its really bad guys. Best discussed by phone
I just found everyone very polite
Overall good with just minor concerns
When maintaining an older vehicle one must have experts that know and remember the vehicle when new.
Always courteous and thorough. Lee Portingale kept me up to date throughout.
Staff were very friendly and came over as I was in my own to enquire as to how I was enjoying the car - the dealership has a particularly engaging approach to customers.
A bit of upset over two bar.
Attention to detail is superb
Staff are always very polite and attentive. I am made to feel that I am a valued customer. Showroom is always immaculate and the coffee is good!
Chandlers offer exceptional service.
Once Ive accessed the correct area, all is well.
Overall so happy with the work done and so happy
Excellent service but no invoice and no specification of what I needed to pay.
Professional, polite, quick but still people you can talk to.
They are always very courteous and helpful.
Again, I was ver happy with the particular staff member who looked after my exchange and purchase needs.
I asked if someone from sales would call me as id like to change my car and thought that as they had my car they could put some figures together for me. This didnt happen.
Would have been perfect if I hadn't needed to return the following day for the second tyre. Having said that I would add that dropping me at work and picking me up afterwards made it okay. Perhaps you could keep more tyres in stock if possible.
Knowledgeable and pleasant staff. Car service completed as promised. Tanya Whitlock was great.
It could not have been dealt with better. I needed to collect the car by mid afternoon. I did. I wanted the bodyshop to review a minor prang.Quote obtained on the spot.
See above.... And issue resolved.
Nice people, good service, but can be expensive
Excellent from initial booking to departure.Flexible ,Very helpful and even good coffee
Everything done as epected
I would have liked more slower time having the controls explained.The tyres were wrongly pressurised by one bar I found out awhile later.Closing the car bonnet experience not as easy as the book indicates I had to drive in and be shown how to do it.
First class dealership with excellent customer focused staff throughout the whole organisation.
Excellent when you eventually get through. The phone was never answered and you could be on hold for ages and then cut off. This aspect was atrocious.
Very helpful, efficient staff and service engineers who I trust to look after my car. They kept me informed of the work that needed doing and what was involved and, on completion, my car was washed and sparking clean ready for collection.
Servicing itself good but see above!
Carried out the work required, reported back and punctual collection / delivery of the vehicle
Fault diagnosis took too long and ultimately have not been fully rectified
Thorough check and good feedback
Poor communication difficult to get hold of and could not tell me what the service light was for until after it was booked in. Did listen to my complaining however and knocked £20 off the bill as they could see how ridiculous the situation was .
Pleasant staff understood what was needed and contacted me at home
Effective and efficient
Chandlers Hailsham BMW were great. They are kind, friendly and aim to achieve whats required. The service manager James Copper was outstanding. Had it not been for him, I might have lost interest in the BMW brand. There needs to be an army of him!
Friendly, polite and kept me informed as the work progressed.
The Service Manager Derek Ashford ensured our undriveable car was able to be repaired in time for us to collect the next day when we were due to return home and arranged a courtesy car until it was
Chandlers always look after me as a customer in a very friendly and professional manner
Helpful from initial advice to reception warmth, service follow up and video and hire car arrangement
Very satisfied with welcome from the entire reception and service team at Chandlers Hailsham. I was particularly pleased with service provided by Steve who kept me fully informed on progress of what turned out to be quite a lengthy service visit!
Easy process with good client handling skills
would be 5 but forgot to stamp my service book
Excellent customer care
The service was fast , good Video presentation.
Nothing to much trouble from the minute you walk through the doors
everything carried out as stated
Excellent customer service
Same reasons as above plus phone calls werent returned as promised until after repeated requests.
happy with the service and what was done but a little disappointed in a fault that was missed
Prompt efficient ,friendly service. Work carried out fully explained.
Because I did not receive a full report.
Derek Ashford very helpful and knowledgeable. Great service from him and the team
Great personnel service. Was treated as a valued customer and the staff couldnt do more to help. Always impressed with Hailsham Chandlers.
Great dealership, John Payne is awesome!
Every question was answered, and things were arranged around me.
A very positive experience.
Excellent customer service throughout the process.
Smooth comfortable process with a great product!
Amazing showroom, great facilities, made to feel extremely welcome. Nothing was too much trouble
I've dealt John Payne before and his always service is excellent .The only minor point is that Chandlers have a superb new facility for an indoor handover which wasn't used on this occasion the keys were just handed over outside, which seemed a shame
I cant fault the service or the staff in anyway. A total pleasure to purchase from this group
relaxed atmosphere and nice amenities
My salesman Jon Paine was very efficient during all aspects of the purchase experience
good sales agent and follow up
The car was delivered on time and didnt experience any problems.
Agent thorough and made time for questions.
John Payne excelled with his friendly and helpful approach throughout the process. I cannot fault his customer service. It was a pleasure dealing with him.
Informed of when the car was available.Was a special moment to see my new car looking very special in its own room when I went to collect.Dealership kept in contact and were prompt throughout.
All staff involved clearly knowledgeable re product and supplied clear and informed answers to questions. Friendly and approachable.
Staff made sure we understood features on car, and made aware they are there if we need help in the future
John was an absolute pleasure to deal with