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Engine fault diagnosed and corrected under warranty efficiently.
Service team were very courteous and kept me informed as the work was done. Initially though after the first 4-days I went to pick up my car only to find that the leak was not fixed so my car was retained for more investigation.
Communication between me and bmw was very good. Big star for Abigail Scott.
When I visited the service department to arrange a repair, and the service was excellent. Unfortunately, when I returned to have the work carried out, the service advisor could not find my appointment and blamed the previous advisor, which I disagree
When the service and the MOT were completed, I was sent a video illustrating any issues with the car and what need to be done to rectify them; in this case, tyre wear.
Very professional from start to finish.
All done by the time as promised and all explained etc. Let down by valet service inside and new tyres not equally filled with air.
A great relaxing customer area, free wifi, coffee etc
Had to do a lot of chasing when my car came back with an oil leak after a service.
Booked at a time that suited me. Service staff were friendly & efficient. Work was completed as detailed and on time.
I didnt appreciate having to return the car he following day because your technician hadnt reset the computer
The work was done well but see above
efficient and did what i asked them to do
Everyone very polite but I was kept waiting a long time while lots of staff appeared to be doing very little. I was simply collecting my car having received a phone call telling me the (warranty) work had been completed. It took almost an hour.
I felt at ease talking to the person at bmw
Very good Josh a new member of your staff had a very good manner when detailing with our queries
Everyone at Chandlers appears to go the extra mile to resolve things for me, well done and I hope this will continue into the future
The work appears to have been done correctly (springs upgrade) but the tyre pressures were not correct fly adjusted after they were swapped from front to rear. The car was not washed or valeted after it was offered and agreed with reception staff.
Every thing went well except for the bloom left on the windscreen from whatever had been used to clean it. Driving home in the dark was difficult because of the flare from oncoming lights. Iv tried to get it off with demineralized water.
The service staff Tanya and her colleague were welcoming, professional and helpful. In addition there was an additional item which arose from the visit (winter health check), which I requested to be done and this was fitted in immediately.
Always polite and helpful, happy with the updates with my vehicle status when taking it in for a service.
The service provided by Derek and his team was fast and efficient
Kept informed of progress throughout
Tanya was helpful and polite throughout. The service failed to identify a gear box that 7 days later was in pieces, however Tanya contacted Bmw on our behalf and supported us in resolving our situation.
They team at Chandlers in Hailsham were great. Jake took notice of the problems I was experiencing with my car, he the relayed everything back to me to make sure he had understood and called me twice during the day with updates
Comfortable surroundings, coffee and magazines.
I had booked in for a £20. clean too, but it was not properly carried out. The windows were left with brown smears and the boot had not been touched. Chandlers are now aware of this and will give me a a free clean next time I am in.
Derek Ashford dealt with the routine service and post-warranty repair in a thoroughly professional and helpful manner. His attitude and approach is to be commended.
As above. Polite helpful staff in comfortable surroundings
I phoned & mentioned I had had a problem with the tyre pressure the day before the service, however when someone phoned me on the day of the service to see if I wanted to have my car washed they had not been given the message.
Very efficient and fitted me in on the day
All happened on time. Staff knowledgeable and friendly.
Good service response and same day action for engine problem.
Everything fixed sorted and Adam Hamil noticed a few settings I hadn't been using like auto fold mirrors on locking and auto heat settings on seat and wheel. Had a bit more tutorial - spot on.
Explanation of work undertaken
Service carried out in the allotted time and to the quote provided
Good support team
Staff are always prompt and pleasant to deal with
Great service, as it should be!!
as noted above . also they don't seem to answer their phones !!!
The car had an issue - you fixed it under warranty
Very good, but a long wait to be seen.
The service are helpful and let you know any problems that might be on the horizon.
I was listened to with my issue with the car and is was dealt with in a timely and efficient way.
Engine problem solved.
The whole process from booking and collection of the car to its return was simple and satisfactory.
We had no complaints whatsoever and Chandlers Hailsham collected the car and brought it back in the evening
Don't feel as though the service is any different from any other franchise's I've been in. Not to say the service is bad, the staff are efficient enough.
No problems at all
All of the jobs which needed to be done, were done.The car was returned to me washed and cleaned when I was asked whether I would like to have done. A first class job of that was made as well !
Arrived and seen straight away, informed that my car would be ready at a certain time and it was 15 minutes earlier. Car came back clean and I was able to complete my transactions quickly and effectively
The work was carried out as promised
No improvement could be made based on my experience
Everything was done in the service and inspection with thoroughness and I was completely satisfied
Considering the problems we have had this ccompany is a fine example of being customer focus. They are a credit to BMW.
Pleasant staff and service completed on time
Very easy company to deal with. Excellent customer service.
Excellent service as usual
Everything was fine until the handover. At that point So much time was consumed by administration that the only induction was a brief demonstration of autonomous parking. Not at all sufficient.
All staff very attentive with needs
Great guys, very helpful and professional
nothing was too much trouble
I dont like to feel Im being sold to, and Simon was outstanding, met all our needs with ease and without pressure. Fantastic
Although our main salesman was very good, any email queries as to the late delivery of our car were not dealt with whilst he was on holiday
I dealt with two representatives initially firstly with Simon, who was a new member of staff, who answered my questions and obtained information for me very quickly which was impressive considering he was new to BMW.
As above - very good service from start to finish, especially from the salesman we dealt with (Tom Weaver) who was very responsive and a pleasure to deal with.
Because the person who dealt with us was a good listener and explained things clearly.
Great service, friendly, non-pushy.
Every question was answered, and things were arranged around me.
Great dealership, John Payne is awesome!
Excellent customer service throughout the process.
A very positive experience.
Smooth comfortable process with a great product!