No news found with your current search criteria.
Oil service completed in one day at price quoted and car cleaned.
Always excellent customer service
It should read 5! More than satisfied!
Informative, quick, efficient, good value & exceptional customer service.
Tried hard in very difficult circumstances.
Pleasant and straightforward
Because Chandlers exemplify all that is good about BMW (see comment above).
Chandlers handled my purchase professionally.
Because of Derek Ashford who is very reliable and experienced
polite and thorough
All major work carried out to my satisfaction - however, two items not so good - oil check asked for not carried out and repair to mirror did not include repairing surround of mirror glass
Efficient and friendly.
The service was completed quickly and my car was returned clean both inside and out
Very helpful and eager to please the customer.
Quick, efficient, friendly staff.
kept me informed and phoned as promised on completion of service
Very friendly and professional. An excellent service all-round. A pleasure to deal with.
Based on the attention from service dept, not sales dept
I have always been completely satisfied with Chandlers, but on this occasion the car had not been cleaned, despite the fact that it was with you all day and the service itself took about two hours. I was told that I could bring it back another day.
All queries I had were answered
Polite and helpful.
Sorted my issue with my app not pairing up to the car and alignment of bonnet sorted so very happy. 1 week was a long time to sort it through.
The minor communication issues in Service dept at check in prevent giving 5/5
We did not have to wait on arrival and the staff were very efficient and gave the impression that nothing was too much trouble
There was a glitch in the service I recently received when, instead of having to wait 2 hours for my car to be serviced it was 3 hours. In between BMW employees' staggered lunch times I was forgotten, as my documents did not get passed on.
Professional and friendly service
Mainly seemed too busy to have time to focus on customer care and only really got moving after I made a fuss. Eventually reduced the service cost to £400.00. Not an acceptable outcome.
The only thing that made it better was the young guy who tried his best to settle another mistake.
Still have a problem
I was not warned about these fault codes DTC: 4390,Boost temperature sensor; signal too high/low, open circuit / circuit malfunction DTC: 41F2,Activation, electric fan DTC: 4A18,Alternator mechanical fault DTC: 4A66,Power management......
Ainsley Graham was very helpful as usual
V good on service side by engineers. Waiting 20-30mins on a call these days is amateur & unacceptable. Last year it was 40mins. Waited 20 mins twice I was then not put through, had to redial & wait again. Need to improve reception service
Very good customer experience
Fully explained the process,and kept informed of the up to date position.
Car was mot'd promptly. I was notified by phone when it was ready and the car was washed. Thanks
because I was
The sales team of Barry Tyrrell Curtis and john Payne are first class.the sevice department are outstanding in making sure you kept informed on what's happening to your car.abbey has been a star and the technician who sorted my fault out.
No obvious information on range of cars available as something to pass the time while waiting for the car. A bit boring.
All enquiries and queries dealt with in a business like manner.
One simple thing - such as tyre pressures was not fully addressed despite being advised that it had. Consider the lack of confidence this gives to a customer
Car was in for its MOT which it passed
The problenm was a software issue which took several hours to rectify and unfortunately there are still some issues that need sorting out
A good service
Could not get through to anyone, before and during the service. very frustrating
Sometimes the customer service is not great. . Can't get through to the local service department . When messages to call back are left, no call back is received . No courtesy vehicles available at the moment
Fantastic support from beginning to end from Steve Packer and cannot complain about anything from the service received from any of the team.
The cost of the work was not discussed before the service... It came as a complete and expensive surprise
Friendly & prompt service
All went well except it would have been useful if the service agent had warned me BEFORE the update that some (looked like all) the settings would be deleted. I was only told on collection that this was the case!
Work done as discussed with the technician.
Nothing to much trouble all the staff seem enthusiastic and pleasant
My car was in for a rear light replacement due to warranty claim because of excess condensation in the light, I struggled to get this work authorised by Bmw UK. More details in my comments below.
Good coffee and newspapers and nice surroundings helped the wait
The Team at Chandlers Hailsham are exceptionally helpful and friendly. They work really well as a team.
Very smooth service
Wrong spare part obtained (though I was grateful for the ready offer of a loan car)
Tyre pressures all different on return
it was not offered a spare car to me during the service which was few hours long.
It is almost impossible to speak to the individual dealing with your issue although I think members of staff owning an issue is brilliant. Often phone calls are not returned and second or third calls are necessary to get through.
The hire car I was given, as arranged by BMW, identified, it had a problem in the coolant system... clearly not properly checked before being given out. I advised device manager on returning car and complained to Enterprise. No response as yet.
With the actual work done by the service department; completely satisfied. With getting in touch with the service department without having to speak to three different people in a contact centre; not so good.
comfletely sarisfied says it all
Everything went to plan
Booked but not on list Courtesy car not ready, replacement did not have Sat Nav so go lost returning In for the day (Friday) told it would be Monday but got back Tuesday. Informed on way back Monday! I live in Purley! Eddie really helpful
They have always been very good and make the experience a positive one every time.
We were updated at every point and everything was clearly explained
No problems, but took slightly longer to complete than promised.
Always on time and expense fully explained.
I was extremely impressed
Good .welcome, quick service and MOT, cleaned car
Job was done and the car was cleaned.
BMW servicing arrangements as Chandlers have been outstanding and have accommodated my diary requirements always.
I turned up at the garage at the time I said I would to collect my car from it's service only to find it hadn't even been started. Also I had to call 4 times to get a quote for a broken fog light. I finally got a quote which was ridiculously high.
My main reasons are given above. I own an immaculate second hand 118i, and will never afford a new one, the owners of which are probably most feted and looked after in your flashy depot.
Courteous and efficient staff
They did not spot the problem when I took for service.
Polite, punctual and very helpful.
Wonderfully modern, presentable showroom and made to feel very welcome
Lovely friendly staff, who made the experience of buying a new car feel special and treated me and my family with a great friendliness. Small details and little touches made the purchase seamless.
It all made very straight forward. John the sales executive was excellent.
I was treated very well. Tom was very kind and nothing was to much for him
Upon purchasing my car, the service I recieved from Tom Weaver was outstanding, he was very helpful and nothing was too much trouble. I was completely satisfied with my experience.
Fast and clear service
Please refer to my answer to question 1.
John Payne our sales Executive at Chandlers was fantastic and I would go to him again when I am looking for my next car.
It was quick, easy, and stress free
Really impressed with service received from John Payne
I Have dealt with John Payne on purchasing my previous x5 and again he was very helpful and supportive during my recent purchase.
The car was expedited to accommodate our holiday dates
An extremely efficient salesman not at all pushy
John Payne offered a great service and was on the ball.
Wayne was very laid back. No pushy sales, which usually leads to me walking away. He was informative, polite, very professional and a genuinely likeable personality
Car was 'wrapped up' when it was collected, Adam sent a picture beforehand which was a really nice touch and heightened the experience of collecting a new car, I was very impressed. Adam also connected me up to the system which was appreciated
Whilst the car was well prepared it wasn't quite to the standard of the new M140i I purchased in March.
Very pleasant experience
Perfect car, drives like a dream!
ordered car through carwow at a distance as local dealers to me won't match or get near. wanted a simple online purchase and collect car and that's what I got! John Payne at Chandlers Hailsham answered any questions I had promptly so recommend him.