Loading...

About Chandlers Hailsham BMW

Our commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Mark Bridgland

Head of Business

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service are helpful and let you know any problems that might be on the horizon.

Service

I was listened to with my issue with the car and is was dealt with in a timely and efficient way.

Service

Engine problem solved.

Service

The whole process from booking and collection of the car to its return was simple and satisfactory.

Service

We had no complaints whatsoever and Chandlers Hailsham collected the car and brought it back in the evening

Service

Don't feel as though the service is any different from any other franchise's I've been in. Not to say the service is bad, the staff are efficient enough.

Service

No problems at all

Service

Arrived and seen straight away, informed that my car would be ready at a certain time and it was 15 minutes earlier. Car came back clean and I was able to complete my transactions quickly and effectively

Service

All of the jobs which needed to be done, we’re done.The car was returned to me washed and cleaned when I was asked whether I would like to have done. A first class job of that was made as well !

Service

All worked as required

Service

The work was carried out as promised

Service

Everything was done in the service and inspection with thoroughness and I was completely satisfied

Service

No improvement could be made based on my experience

Service

Considering the problems we have had this ccompany is a fine example of being customer focus. They are a credit to BMW.

Service

Pleasant staff and service completed on time

Service

Very easy company to deal with. Excellent customer service.

Service

Although, I still have an issue with my vehicle, the staff at Chandlers have been great and extremely helpful.

Service

Lovely easy to book and able to sit and wait for service. Communication excellent Nice luxury cars

Service

Chandlers service is superb I would recommend this BMW main dealer to anyone.

Service

Everything happened as expected.

Service

Good and easy to deal with car, car was repaired well

Service

DIFFICULT TO PARK AT 11O/C AT TIME OF BOOKING

Service

Service centre has always been wonderful, I’ve always dealt with James on the front desk and despite him moving to workshop control now and not covering front desk he still managed to come and say hello and give me excellent service! Thanks as alway

Service

My radio is still cutting out at times

Service

Final costs were as stated. Timings were as stated. The option of a courtesy car was not mentioned at the time of booking.

Service

Great service received by Derek Ashford

Service

All arranged very efficiently and car returned looking like new.

Service

Car returned clean inside and out.

Service

The car was picked up and delivered back in a very timely and quick manner

Service

The service delivery, courtesy and the ability to undertake it while I waited ( 1hour ), avoiding a trip to deliver the car and retrieve it by my wife and myself in 2 vehicles was excellent. BUT the service book was not stamped !

Service

Told on the phone that i needed to replace 3 out of 4 tyresRefused to return my car (had been collected) as it was unsafe to driveI took my car to a specialist and they advised none of the tyres needed changing and it was perfectly safe

Service

Excellent communication and almost immediate booking availability. Friendly staff and my car was cleaned complimentary to an excellent standard.

Service

Very professional and exactly on time.

Service

Car dropped off at 8am on a Wednesday for brake discs and investigation on faulty boot. Expressed urgency of boot.Car not looked at until 1pm onwards, at which point part had to be ordered in for next day. Car still not fixed until Friday

Service

Very good Reception staff. However there have been two occasions when faults have not been able to be rectified and require repeat visits to the garage.Very good to receive email and video of the checks on the car

Service

No problems whatsoever with all queries answered fully

Service

Service and pricing is good

Service

So many dealerships feel the need to talk to customers as if it is their first car, with a very large hint of ‘wide boy’. NOT so Chandlers, courteous, efficient and normal in their approach. Almost a feeling of a family run business!!

Service

Overall completely satisfied. Customer service from Derek Ashford and his team on the service desk is always exemplary and my recent visit was no exeception. Derek is a credit to Chandlers.

Service

Because it was picked up from my house in the morning serviced and returned in the afternoon, great.

Service

All good except that I had to return the following day to have the car washed. It had been parked under trees overnight and badly covered in sap. Once the problem was pointed out however, the response by Emily could not have been more helpful.

Service

They was very kind, punctual and scrupulous that I had all I needed in that day

Service

Technician advised new brake hose may be required soon, but failed to spot severely corroded brake lines on both sides!

Service

Efficient and professional

Service

Nothing is too much trouble

Service

Everything was done as expected

Service

Always a great experience when I come in, car is always serviced to the highest standards and my money is never wasted.

Service

Sorted everything I wanted done and the women on the service desk was excellent, I believe her name was Tanya.

Service

It’s really bad guys. Best discussed by phone

Service

I just found everyone very polite

Service

Overall good with just minor concerns

Service

When maintaining an older vehicle one must have experts that know and remember the vehicle when new.

Service

Very good

Service

Always courteous and thorough. Lee Portingale kept me up to date throughout.

Service

Staff were very friendly and came over as I was in my own to enquire as to how I was enjoying the car - the dealership has a particularly engaging approach to customers.

Service

A bit of upset over two bar.

Service

Attention to detail is superb

Service

Staff are always very polite and attentive. I am made to feel that I am a valued customer. Showroom is always immaculate and the coffee is good!

Service

Chandlers offer exceptional service.

Service

Once I’ve accessed the correct area, all is well.

Service

Overall so happy with the work done and so happy

Service

Excellent service but no invoice and no specification of what I needed to pay.

Service

Professional, polite, quick but still people you can talk to.

Service

They are always very courteous and helpful.

Service

Again, I was ver happy with the particular staff member who looked after my exchange and purchase needs.

Service

I asked if someone from sales would call me as i’d like to change my car and thought that as they had my car they could put some figures together for me. This didn’t happen.

Service

Would have been perfect if I hadn't needed to return the following day for the second tyre. Having said that I would add that dropping me at work and picking me up afterwards made it okay. Perhaps you could keep more tyres in stock if possible.

Service

Knowledgeable and pleasant staff. Car service completed as promised. Tanya Whitlock was great.

Service

It could not have been dealt with better. I needed to collect the car by mid afternoon. I did. I wanted the bodyshop to review a minor prang.Quote obtained on the spot.

Service

See above.... And issue resolved.

Service

Nice people, good service, but can be expensive

Service

Excellent from initial booking to departure.Flexible ,Very helpful and even good coffee

Service

Everything done as epected

Service

I would have liked more slower time having the controls explained.The tyres were wrongly pressurised by one bar I found out awhile later.Closing the car bonnet experience not as easy as the book indicates I had to drive in and be shown how to do it.

Service

First class dealership with excellent customer focused staff throughout the whole organisation.

Service

Excellent when you eventually get through. The phone was never answered and you could be on hold for ages and then cut off. This aspect was atrocious.

Service

Very helpful, efficient staff and service engineers who I trust to look after my car. They kept me informed of the work that needed doing and what was involved and, on completion, my car was washed and sparking clean ready for collection.

Service

Servicing itself good but see above!

Service

Carried out the work required, reported back and punctual collection / delivery of the vehicle

Service

Fault diagnosis took too long and ultimately have not been fully rectified

Service

Thorough check and good feedback

Service

Poor communication difficult to get hold of and could not tell me what the service light was for until after it was booked in. Did listen to my complaining however and knocked £20 off the bill as they could see how ridiculous the situation was .

Service

Pleasant staff understood what was needed and contacted me at home

Service

Effective and efficient

Service

Chandlers Hailsham BMW were great. They are kind, friendly and aim to achieve what’s required. The service manager James Copper was outstanding. Had it not been for him, I might have lost interest in the BMW brand. There needs to be an army of him!

Service

Friendly, polite and kept me informed as the work progressed.

Service

The Service Manager Derek Ashford ensured our undriveable car was able to be repaired in time for us to collect the next day when we were due to return home and arranged a courtesy car until it was

Service

Chandlers always look after me as a customer in a very friendly and professional manner

Service

Helpful from initial advice to reception warmth, service follow up and video and hire car arrangement

Service

Very satisfied with welcome from the entire reception and service team at Chandlers Hailsham. I was particularly pleased with service provided by Steve who kept me fully informed on progress of what turned out to be quite a lengthy service visit!

Service

Easy process with good client handling skills

Service

would be 5 but forgot to stamp my service book

Service

Excellent customer care

Service

The service was fast , good Video presentation.

Service

Nothing to much trouble from the minute you walk through the doors

Service

everything carried out as stated

Service

Excellent customer service

Service

Same reasons as above plus phone calls weren’t returned as promised until after repeated requests.

Service

happy with the service and what was done but a little disappointed in a fault that was missed

Service

Prompt efficient ,friendly service. Work carried out fully explained.

Service

Because I did not receive a full report.

Service

Derek Ashford very helpful and knowledgeable. Great service from him and the team

Service

Great personnel service. Was treated as a valued customer and the staff couldn’t do more to help. Always impressed with Hailsham Chandlers.

Service

Great dealership, John Payne is awesome!

Sales

Every question was answered, and things were arranged around me.

Sales

A very positive experience.

Sales

Excellent customer service throughout the process.

Sales

Smooth comfortable process with a great product!

Sales

Amazing showroom, great facilities, made to feel extremely welcome. Nothing was too much trouble

Sales

I've dealt John Payne before and his always service is excellent .The only minor point is that Chandlers have a superb new facility for an indoor handover which wasn't used on this occasion the keys were just handed over outside, which seemed a shame

Sales

I can’t fault the service or the staff in anyway. A total pleasure to purchase from this group

Sales

relaxed atmosphere and nice amenities

Sales

My salesman Jon Paine was very efficient during all aspects of the purchase experience

Sales

good sales agent and follow up

Sales

The car was delivered on time and didn’t experience any problems.

Sales

Agent thorough and made time for questions.

Sales

John Payne excelled with his friendly and helpful approach throughout the process. I cannot fault his customer service. It was a pleasure dealing with him.

Sales

Informed of when the car was available.Was a special moment to see my new car looking very special in its own room when I went to collect.Dealership kept in contact and were prompt throughout.

Sales

All staff involved clearly knowledgeable re product and supplied clear and informed answers to questions. Friendly and approachable.

Sales

Staff made sure we understood features on car, and made aware they are there if we need help in the future

Sales

Courteous staff

Sales

John was an absolute pleasure to deal with