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About Chandlers Hailsham BMW

Our commitment to you is to maintain the highest possible standards at all times.

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Mark Bridgland

Head of Business

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Engine fault diagnosed and corrected under warranty efficiently.

Service

Service team were very courteous and kept me informed as the work was done. Initially though after the first 4-days I went to pick up my car only to find that the leak was not fixed so my car was retained for more investigation.

Service

Communication between me and bmw was very good. Big star for Abigail Scott.

Service

When I visited the service department to arrange a repair, and the service was excellent. Unfortunately, when I returned to have the work carried out, the service advisor could not find my appointment and blamed the previous advisor, which I disagree

Service

When the service and the MOT were completed, I was sent a video illustrating any issues with the car and what need to be done to rectify them; in this case, tyre wear.

Service

Very professional from start to finish.

Service

All done by the time as promised and all explained etc. Let down by valet service inside and new tyres not equally filled with air.

Service

A great relaxing customer area, free wifi, coffee etc

Service

Had to do a lot of chasing when my car came back with an oil leak after a service.

Service

Booked at a time that suited me. Service staff were friendly & efficient. Work was completed as detailed and on time.

Service

I didn’t appreciate having to return the car he following day because your technician hadn’t reset the computer

Service

The work was done well but see above

Service

efficient and did what i asked them to do

Service

Everyone very polite but I was kept waiting a long time while lots of staff appeared to be doing very little. I was simply collecting my car having received a phone call telling me the (warranty) work had been completed. It took almost an hour.

Service

I felt at ease talking to the person at bmw

Service

Very good Josh a new member of your staff had a very good manner when detailing with our queries

Service

Everyone at Chandlers appears to go the extra mile to resolve things for me, well done and I hope this will continue into the future

Service

The work appears to have been done correctly (springs upgrade) but the tyre pressures were not correct fly adjusted after they were swapped from front to rear. The car was not washed or valeted after it was offered and agreed with reception staff.

Service

Every thing went well except for the “bloom” left on the windscreen from whatever had been used to clean it. Driving home in the dark was difficult because of the flare from oncoming lights. I’v tried to get it off with demineralized water.

Service

The service staff Tanya and her colleague were welcoming, professional and helpful. In addition there was an additional item which arose from the visit (winter health check), which I requested to be done and this was fitted in immediately.

Service

Always polite and helpful, happy with the updates with my vehicle status when taking it in for a service.

Service

The service provided by Derek and his team was fast and efficient

Service

Kept informed of progress throughout

Service

Tanya was helpful and polite throughout. The service failed to identify a gear box that 7 days later was in pieces, however Tanya contacted Bmw on our behalf and supported us in resolving our situation.

Service

They team at Chandlers in Hailsham were great. Jake took notice of the problems I was experiencing with my car, he the relayed everything back to me to make sure he had understood and called me twice during the day with updates

Service

Comfortable surroundings, coffee and magazines.

Service

I had booked in for a £20. clean too, but it was not properly carried out. The windows were left with brown smears and the boot had not been touched. Chandlers are now aware of this and will give me a a free clean next time I am in.

Service

Derek Ashford dealt with the routine service and post-warranty repair in a thoroughly professional and helpful manner. His attitude and approach is to be commended.

Service

As above. Polite helpful staff in comfortable surroundings

Service

I phoned & mentioned I had had a problem with the tyre pressure the day before the service, however when someone phoned me on the day of the service to see if I wanted to have my car washed they had not been given the message.

Service

Very efficient and fitted me in on the day

Service

All happened on time. Staff knowledgeable and friendly.

Service

Good service response and same day action for engine problem.

Service

Everything fixed sorted and Adam Hamil noticed a few settings I hadn't been using like auto fold mirrors on locking and auto heat settings on seat and wheel. Had a bit more tutorial - spot on.

Service

Explanation of work undertaken

Service

Service carried out in the allotted time and to the quote provided

Service

Good support team

Service

Went well

Service

Staff are always prompt and pleasant to deal with

Service

Great service, as it should be!!

Service

as noted above . also they don't seem to answer their phones !!!

Service

The car had an issue - you fixed it under warranty

Service

Very good, but a long wait to be seen.

Service

Very efficient

Service

The service are helpful and let you know any problems that might be on the horizon.

Service

I was listened to with my issue with the car and is was dealt with in a timely and efficient way.

Service

Engine problem solved.

Service

The whole process from booking and collection of the car to its return was simple and satisfactory.

Service

We had no complaints whatsoever and Chandlers Hailsham collected the car and brought it back in the evening

Service

Don't feel as though the service is any different from any other franchise's I've been in. Not to say the service is bad, the staff are efficient enough.

Service

No problems at all

Service

All of the jobs which needed to be done, we’re done.The car was returned to me washed and cleaned when I was asked whether I would like to have done. A first class job of that was made as well !

Service

Arrived and seen straight away, informed that my car would be ready at a certain time and it was 15 minutes earlier. Car came back clean and I was able to complete my transactions quickly and effectively

Service

The work was carried out as promised

Service

No improvement could be made based on my experience

Service

Everything was done in the service and inspection with thoroughness and I was completely satisfied

Service

Considering the problems we have had this ccompany is a fine example of being customer focus. They are a credit to BMW.

Service

Pleasant staff and service completed on time

Service

Very easy company to deal with. Excellent customer service.

Service

Excellent service as usual

Sales

Everything was fine until the handover. At that point So much time was consumed by administration that the only induction was a brief demonstration of autonomous parking. Not at all sufficient.

Sales

All staff very attentive with needs

Sales

Great guys, very helpful and professional

Sales

nothing was too much trouble

Sales

I don’t like to feel I’m being sold to, and Simon was outstanding, met all our needs with ease and without pressure. Fantastic

Sales

Although our main salesman was very good, any email queries as to the late delivery of our car were not dealt with whilst he was on holiday

Sales

I dealt with two representatives initially firstly with Simon, who was a new member of staff, who answered my questions and obtained information for me very quickly which was impressive considering he was new to BMW.

Sales

As above - very good service from start to finish, especially from the salesman we dealt with (Tom Weaver) who was very responsive and a pleasure to deal with.

Sales

Because the person who dealt with us was a good listener and explained things clearly.

Sales

Great service, friendly, non-pushy.

Sales

Every question was answered, and things were arranged around me.

Sales

Great dealership, John Payne is awesome!

Sales

Excellent customer service throughout the process.

Sales

A very positive experience.

Sales

Smooth comfortable process with a great product!